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Share your dilemmas and get honest opinions from other Mumsnetters.

To think this is pointless (Primark tills)

355 replies

whatsthepointthen · 04/01/2019 14:05

I came across this on facebook and although its a good idea in theory I cant help but think its abit pointless, A till specifically for disabled customers. Ive never seen any in my local stores so dont know how many Primarks have it.
But apparently you can also use it if you are pregnant or have a double buggy 🙄 Surely the queues will be just as long then? and surely its a choice to buy a pram so wide it doesnt fit at the other tills?!

To think this is pointless (Primark tills)
OP posts:
delboysskinandblister · 04/01/2019 16:00

no disabled person has a problem with being in a queue!

tell that to my mum who has extreme arthritis, joints replaced, curvature of the spine and is often in tears because she cannot stand for more than a few minutes at a time but is determined to walk rebuild muscle wear appropriate bag, not to be in a wheelchair or re-apply for a blue badge. She just wants a chair (shops are legally obliged to provide this for customers), some patience, compassion and thought for others.

Wait til it happens to you - then judge.

delboysskinandblister · 04/01/2019 16:01

rucksack bag not handbag

slippermaiden · 04/01/2019 16:02

It isn't a choice to buy a double buggy if you have twins 🤷‍♀️

TheBigFatMermaid · 04/01/2019 16:03

As someone who is disabled and not able to stand for very long, I would hope that anyone with a buggy would let me go in front of them at one of these tills. After all, having one or two toddlers/babies does not mean you cannot stand for long, just that the standard queue is hard to navigate!

OutPinked · 04/01/2019 16:03

I doubt someone will be manning that till at all times because there won’t always be someone needing it so it won’t slow down the overall queue by taking a staff member away...

I think it’s a great idea personally. Anything that helps make people with disabilities lives easier is a winner imo.

slippermaiden · 04/01/2019 16:06

When my twins were small I couldn't shop in Next and take them with me as the side by side buggy designed for off road did not fit round the way they displayed the clothes. It was very frustrating. If a shop is willing to accommodate this then I'm pleased for all the mums out there with enough to deal with. Does it really matter to you?

Foxyscarf · 04/01/2019 16:07

I don't wanna feed the troll really but why the fuck does it matter to you anyway? You're coming across as disablist at worst and a twat at best. How does this feature, which could help lots of people, inconvenience you in the slightest? It doesn't. Get a life.

AlpacaLypse · 04/01/2019 16:07

I've been both a mother with twins in a double buggy and a (thankfully not permanently) disabled wheelchair user. Both situations had their difficulties. Mostly people when I was struggling were absolutely wonderful and helpful. Low level tills were a god send during the wheelchair using period, otherwise I had to sort of half clamber out of the chair, completely avoiding the use of the damaged leg, or rely on shop staff or kind other customers to help. The main problem with the double buggy phase was manoeuvring. The side by side, despite being only the same width as a standard adult wheelchair, was an utter pig with turning tight angles, and the fore and aft one was very long and and therefore awkward to turn in a short space too. I didn't choose to have twins, and I didn't choose to have a complex injury that took many months to heal either. The levels of meanness some posters on this thread are showing are breathtaking. I bet some of them are the same thoughtless bastards who park on pavements and over dropped kerbs thus forcing people who rely on their wheels to get about to take massive detours or risk their lives by pushing themselves or their children along roads.

EduCated · 04/01/2019 16:07

Argh just because you are pregnant you are not entitled to stand in a queue for less time than anyone else!? Ffs moronic sense of entitlement.

Eh? Where’s the entitlement? Primark are (apparently, according to a random FB group) offering it. As far as I can tell, no pregnant lady has marched in Primark HQ to demand it.

ineedtostopbeingsolazy · 04/01/2019 16:08

Therefore you will still have to queue and if you check the pictures the “point” was you dont have to queue.

Maybe the point is to provide accessibility rather than zero queues.
Double buggies may have accessibility issues as well as wheelchairs.
Maybe primark are opening it up to everyone to use if it's for accessibility only. No idea.

SaturdayNext · 04/01/2019 16:09

In France they have priority tills in supermarkets and post offices etc. They are for disabled people and pregnant woman. You can just go to the front of the queue

I don't think that's correct, not least as it couldn't work if a number of disabled people and pregnant women wanted to use it. As I understand it, the theory is that queues will be shorter - though, whenever I've been in, that hasn't been the case.

EduCated · 04/01/2019 16:10

The till should only be for people with disabilities.

Perhaps you should write to Primark and tell them. Assuming the FB ransomed is right about their policy.

Lovemusic33 · 04/01/2019 16:10

So why don’t they just called it ‘wide isle/checkout’ like they do in supermarkets?

I think the whole point of it was to have a lower down checkout/counter for those in wheelchairs?

Not sure why people are arguing over invisible disabilities, being pregnant etc..., the fact they have labelled it as a disabled checkout implies that if you have a disability you can use it but some people will abuse this so the queue will end up being just as long as other queues.
My dd’s have disabilities, yesterday I stood in queue for 20 minutes in primary with my dd who has ASD and mild mobility issues, if there was a till for the disabled I probably wouldn’t have used it as despite dd getting a bit upset for waiting she was fine.

Yabbers · 04/01/2019 16:13

no apparently its for all disabilities (hidden disabilites aswell) so those with asd or who cant stand for long periods of time, not just wheelchair pram users. Hence me saying the queue will be just as long, but people want to twist what im saying.

Nobody is twisting anything, you’re changing your argument as you go (to pretend you never missed the point of the tills)

People with disabilities tend to rub along together just fine so if we need to queue a little bit longer, and we can, it’s no problem. The queue will not be “just as long” and it is ridiculous to say that. Logistically the queue can’t be longer (no room) and statistically the numbers of people with disabilities, throw in a few buggies, are much lower than the general shopping population.

Again, just admit you are mistaken and move on.

whatsthepointthen · 04/01/2019 16:18

Its a choice to buy a side by side pram, I had two born a year apart, I bought a tandem. those side by side prams are huge and cant get through most shops not just tills buying one IS a choice.

OP posts:
Hedgehogblues · 04/01/2019 16:20

I am a wheelchair user. I absolutely support accessible resources being used by parents with small children.

whatsthepointthen · 04/01/2019 16:23

I am a wheelchair user. I absolutely support accessible resources being used by parents with small children.

People seem to change their tune when it comes to buses.

OP posts:
sashh · 04/01/2019 16:27

It works really well.

They don't have anyone serving on that till, therefore no queue but if you go to it then the assistant nearest, finishes serving the customer they are with, excuses themselves and then servs at the accessible till.

I wish all shops had this.

VanGoghsDog · 04/01/2019 16:28

How on earth does it affect you?

StormTreader · 04/01/2019 16:29

"People seem to change their tune when it comes to buses."

That's because being behind one person with a buggy in a queue doesn't mean the next person has to sit in the rain waiting for half an hour and then hope that next till doesnt also already have a buggy at it, as you'd realise if you actually thought about it for a second rather than just trying to sit on some imaginary moral highground.

slippermaiden · 04/01/2019 16:30

OP I still don't know why you're getting your knickers in a twist.

Hedgehogblues · 04/01/2019 16:30

People seem to change their tune when it comes to buses.

Not me I support parents using the accessible spaces on buses. They are not the problem. The problem is that there aren't enough accseable resources

foxtiger · 04/01/2019 16:34

I had two born a year apart, I bought a tandem.

May I ask how long ago that was? As I mentioned earlier, the one I tried (20 years ago) was utterly unsuitable for such a small older child as there was nothing to support his head if he fell asleep.

WakeMeUpWhenGoodOmensIsOn · 04/01/2019 16:34

People change their tune when it comes to buses because if a double buggy is using the only wheelchair space on a bus there may be a very long wait until the next one. If a double buggy is in front of you in the queue at Primark you’ll have to wait the length of time it takes to ring up their basket.

Have you acknowledged that having accessible tills is not pointless regardless of queue length yet OP? Also, when was the last time you tried to steer a cheap tandem buggy through the queueing corridor at Primark?

FuzzyShadowChatter · 04/01/2019 16:36

Yabbers said pretty much what I was going to say, probably better than I am.

I don't think it's pointless for a store that's usually one of the better ones (in my experience) for disability access to extend a bit of kindness to others. I've been in there with a range of mobility devices from canes to mobility scooter, and I've never had an issue with other disabled people, pregnant women, or those with buggies. While I agree that it should be recognized that these were long fought for by disability activists and should remain centered that way, I really cannot get worked up over a store taking note that there is often space to make things easier for others.

And the "it's a choice" thing is often thrown at disabled people as well. Both my spouse and I have had people do this to us. I still remember the horrible nurse who assumed on my spouse's appearance that he was injured in a motorcycle accident (his choice to do something so reckless) when, actually, he survived an attack that left him lifetime disabilities and, either way, should not have be treated like crap. I've had medical professionals blame my "choice" (requesting my conditions be considered) for them screwing up and had a few be violent to "teach [me] a lesson". The 'it's a choice' rings a bit hollow for me.

I know more than a few who use buggies as or alongside mobility devices - I did it when mine were small alongside using carriers so I could have my hands free for needed devices - and plenty of pregnant women are disabled as well. While I don't recommend anyone be a doormat, it's also a choice to be kind, make things easier for someone, reduce suffering as well, you never know, you could make someone's day. I don't think that's pointless.

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