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Share your dilemmas and get honest opinions from other Mumsnetters.

To think this is pointless (Primark tills)

355 replies

whatsthepointthen · 04/01/2019 14:05

I came across this on facebook and although its a good idea in theory I cant help but think its abit pointless, A till specifically for disabled customers. Ive never seen any in my local stores so dont know how many Primarks have it.
But apparently you can also use it if you are pregnant or have a double buggy 🙄 Surely the queues will be just as long then? and surely its a choice to buy a pram so wide it doesnt fit at the other tills?!

To think this is pointless (Primark tills)
OP posts:
ChrisjenAvasarala · 04/01/2019 14:42

*lower area not age!

LetBartletBeBartlet · 04/01/2019 14:43

This seems to vary shop to shop.

I was alerted to this when the till operator asked why I had queued rather than just going straight to the front in a city based primark.

I've shopped there since (same crutches!) and not dared do this for fear of someone being shitty and not had this pointed out again.

My local one (market town) has never mentioned it in years of me shopping there.

As regards the 'have to use a certain buggy to load shopping etc' - this is also a consideration for those of us who are disabled and have to choose which mobility equipment to take (if we're lucky enough to have that choice), often at the behest of things like personal comfort and pain levels.

As it is, I am instead limited to how much I can leave the house because a lot of able bodied people don't even slightly appreciate that every 'extra five minutes' waiting for queues, or toilets, or lifts all add up to makes it impossible.

takitaki · 04/01/2019 14:43

Why is everyone getting so wound up about this?

The issue isn't that wheelchair users are unable to queue, but that there isn't space for their wheelchairs in the regular queue and that the till desk is too high.

Surely the point of such a till is to make the shop accessible to everyone - it's not designed to enable disabled people to skip the queues, but to give them the ability to shop and complete their transaction comfortably.

So why does it matter if a disabled person has to queue behind pregnant women or parents with double buggies??

Ginkythefangedhellpigofdoom · 04/01/2019 14:45

For the record I absolutely don't mind queuing I just if I can want to avoid the the herding area that is really difficult to navigate with mobility issues.

MoreCheeseDear · 04/01/2019 14:45

I really don't understand why the OP has a problem with mums with buggies using the till. Disabled people are quite capable of queuing like the rest of us. The queue is probably shorter, that's nice. But why should disabled people be served before everyone else?

OP seems overly enervated about this.

BollocksIsNoACompleteSentence · 04/01/2019 14:46

mummummum1 I said in my very first post on this thread I was disabled and your reply to me included the words "fuck off" at the end. You stated you don't like MN as a forum so you're just hanging round for a fight rather to engage in discussion. Your victim comment is out of order and I won't be replying or even reading your posts any more as I can't be arsed listening to insults from people with that level of needless rage.

Pachyderm1 · 04/01/2019 14:48

@takitaki I totally agree - I think the OP has just failed to really understand what these tills are for / how they work.

Yabbers · 04/01/2019 14:49

things designed to help them

@mummummum1 this is where you lose the argument. These things are NOT designed to help parents. These things are designed for people who have disabilities. They are the result of a long, hard campaign fought by people with disabilities. A fight they had fuck all help with from people who do not have disabilities. These rights are enshrined in the disability legislation so yes, it’s incrediby rude when mums with buggies come along and insist they have every right to use them and if that means they are not available to those who need them then tough shit.

I have no problem with organisations allowing these to be shared spaces but you need to understand, for you that is a privilege but for disabled people it is their right. And if it hasn’t been designated as a shared space you can get out of it.

Drogosnextwife · 04/01/2019 14:49

No one needs to jump to the front of a queue because they are disabled. But they should be given a queuing area which provides to correct amount of space for them to manoeuvre. Also, since shops are for the pulic and many of the public have double buggies, it is absolutely right that the provide a queuing area with space for double buggies. It’s about increasing sales, and if you give parents with double buggies a more relaxing paying experience then they will come back. If you give people in wheelchairs a more relaxing laying experience then they will come back.

Exactly, I've had to leave shops before because I can't fit the buggy round the shop or up to the till and I always think to myself, if I can't do this with this buggy and I don't have any physical ailment then how could someone in a wheelchair manage. We found out they don't when a member of my family had an illness and ended up in a wheelchair this year.

whatsthepointthen · 04/01/2019 14:49

takitaki no apparently its for all disabilities (hidden disabilites aswell) so those with asd or who cant stand for long periods of time, not just wheelchair pram users. Hence me saying the queue will be just as
long, but people want to twist what im saying.

OP posts:
Amanduh · 04/01/2019 14:50

*Why is everyone getting so wound up about this?

The issue isn't that wheelchair users are unable to queue, but that there isn't space for their wheelchairs in the regular queue and that the till desk is too high.

Surely the point of such a till is to make the shop accessible to everyone - it's not designed to enable disabled people to skip the queues, but to give them the ability to shop and complete their transaction comfortably.

So why does it matter if a disabled person has to queue behind pregnant women or parents with double buggies??*

Basically all of this. It’s an accessible till. Not a shorter queue till. It’s for people to use who cant use the other tills.
Imagine being annoyed about that. Get a grip.

Amanduh · 04/01/2019 14:50

Also OP, you’re actually just entirely making up what it’s for to suit yourself.

WhyDontYouComeOnOver · 04/01/2019 14:50

primark is mostly visited by mums

Data please.

whatsthepointthen · 04/01/2019 14:51

Pachyderm1

I failed to understand? see the picture, its for all disabilities not just wheelchair users. So throw in prams and pregnancy aswell and the queue will be just as long.

OP posts:
whatsthepointthen · 04/01/2019 14:52

No im going by the many hunderds
of comments actually.

OP posts:
Yabbers · 04/01/2019 14:52

I think the OP has just failed to really understand what these tills are for / how they work.
She’s fallen into that myth of thinking the only reason there is a separate queue is because people with disabilities don’t want to queue. Might be true in some situations, but is rarely the main reason for it.

delboysskinandblister · 04/01/2019 14:53

OP come back when you are forced to use a wheelchair and then tell us how pointless it is.

MumMumMum1 · 04/01/2019 14:53

@BollocksIsNoACompleteSentence you wrote your first comment, I didn’t even read it - just the OP. Then I posted my FUCK OFF (gasp) comment, then you replied to that & then I replied to you directly. You know it, I know it. Then half way through the discussion you tried to say I’d told you personally - ‘a disabled person’ to fuck off. So yeah, you’ve been manipulative. I’m not arguing with you anymore for my words to be twisted! If anyone read out comments from start to finish (which I doubt anyone cba to do!) they’ll see you have tried to act like the victim!!

Anyway... totally gone off topic I stand by everything I’ve said (related!)

Tors33 · 04/01/2019 14:53

did u ask permission off the cashier to post a pic of her on public internet chat

ThreeLittleBirdz · 04/01/2019 14:54

As a wheelchair user I'm extremely grateful that my local Primark has the accessible checkout area. I'd never heard about pregnant women and people with buggies being able to use it until discovering this post but I personally don't have a problem with it and actually think it's a great idea! Most Primark stores I've visited have busy checkout queues so anything shorter makes a huge difference. It's a struggle as a wheelchair user to wait in queues as the space is often cramped, extremely limited and challenging to independently manoeuvre round so I can imagine that this also will be a struggle for people with prams and buggies. Anytime I've visited my local Primark, a member of staff has approached me to remind me that there is an accessible checkout and just to wait there and a member of staff will be sure to come serve us. Extremely grateful for this, as small things like that encourage me to return and make life a little easier-good on Primark! Smile

RandomObject · 04/01/2019 14:54

The crux of this seems to be that the OP is mad that something exists in the world not catered to them.

Butchyrestingface · 04/01/2019 14:54

Stop twisting my words, Its pointless because mums with prams and pregnant people can use it aswell. Therefore you will still have to queue and if you check the pictures the “point” was you dont have to queue.

I'm not "twisting your words". I quoted exactly what you said in your OP.

Bloody hell! Shock

WhyDontYouComeOnOver · 04/01/2019 14:55

Can someone point me to the post on Facebook please? I've searched and searched but can't find it.

Pachyderm1 · 04/01/2019 14:55

I failed to understand? see the picture, its for all disabilities not just wheelchair users. So throw in prams and pregnancy aswell and the queue will be just as long.

Yes, because you’re failing to understand that the point isn’t to shorten queues. It’s to create an accessible point. Accessibility isn’t simply a matter of short queues - it can mean many things.

I also think you’re just wrong about queues. However many disabled and / or pregnant shoppers there are in Primark, it’s still statistically far less than able-bodied non-pregnant shoppers. So I think it will shorten queuing time (even if that isn’t the point).

RLOU30 · 04/01/2019 14:55

@MumMumMum1 didn’t tell you to fuck off because your disabled- she didn’t even know. How ridiculous

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