to quit my job tomorrow?

[helpihatemyjob]

I began a new job mid September, different career path for me in a sector I was really interested in (HR). I was surprised I got the job as no previous experience and it's within a really big company. The job I applied for was an administrative role and what I am really doing is working in a call centre, receiving a ton of abuse daily on the phones from employees and managers who shout and swear and are very rarely pleasant.

I've already discussed with my manager how unhappy I am and that the job I am doing is not the job that was offered to me. 4 other members of staff who started with me have since quit due the job not being what expected. We are shouted and sworn at down the phones, all our calls monitored and we are constantly pulled up on small details such as saying " no problem " when someone says thank you.

It's extremely stressful, I'm sat at a desk answering calls non-stop for 8 hours a day. I suffer with anxiety and I've been getting extremely stressed and I'm so miserable.

I've got 3 job interviews lined up next week which I've been denied time off for ( said they were appointments for DC but still denied ). AIBU to just quit and hope I get one of the jobs next week? I really don't want to go back tomorrow and financially we'd be okay but I'm at my breaking point, I'm so unhappy and am dreading having to go in tomorrow.

What do I do? Sorry for such a long rambling post, I just don't know wether I'm being a bit of a wet wipe or not.

Quit. Just do it. Make sure you have a back up to fill the time incase you're not successful in your interviews, something like volunteering somewhere locally or a short course to improve your skills.

Sounds hideous. I would definitely quit ASAP unless you REALLY can’t manage until you get another job (which you will). Good luck

Quit OP. Good luck with your interviews next week

Quit.
Being shouted at 8 hours of the day is soul destroying. Plus in the future if you have hospital appointments for your dc they've already proved to be unaccommodating.

I would quit in a heartbeat. Life is too short for that misery.

Absolutely quit. Don’t put yourself through the stress and misery. for you! Good luck with your interviews!

Would quitting be a problem if you need to use your current employer as a reference for your next job?

Don’t quit, go off sick and eke out as much pay as you can from them...

Sounds dreadful. If you can afford to quit, do it. (Although what @Mrshoneyneedsanewhat said is quite a good idea too. lol)

I used to work in a call centre. Was most soul destroying job I've ever had. If financially you can cope, quit. Like PPs have said life is too short.

Sometimes quitting is absolutely the right thing to do. This seems like one of those times.

You sound utterly miserable and so would anyone. Take time off sick to gather yourself and fingers crossed you get one of these other jobs.

Definitely quit! You could always sign up to a recruitment agency until you find something more stable and hopefully you get one of those jobs- good luck!
What’s the notice period?

Hi @helpihatemyjob
Sounds terrible, quit tomorrow. It's not worth your health.
May I ask whether it's a company beginning with C? I'm looking for an admin role and a HR assistant job has come up at a company beginning with C but the job has been advertised quite a lot so I hope it's not the same place .

Quit, especially if you not totally dependent on the the wage & more so that you have interviews lined, life is way to short to be that miserable.
Good luck with the interviews.

It sounds like you applied for an entry level HR assistant role but it turned out to be an advisor role in a HR Shared Service Centre. It is a call centre but instead of being car insurance or mobile phones, your 'product' is the policies and procedures of the company you work for. Sorry. This isn't going to get any better. It's a call centre. You will never be granted time of for interviews or doctors appointments for dependants.

If you are sure you never, ever want to go back, then resign.

You could be cautious and phone in sick for next week. Given your tenure you will probably only get SSP, but that is a HR policy that at least you should be familiar with. They could terminate your employment if you take a week off sick, but they might not.

If you don't get any of the jobs from next week, and you don't get the sack, at least you have a job to return to. Recruitment will tail off now until January.

Quit. I did the same last year. If you want to work you'll find something

Good luck and keep us updated

@Mrshoneyneedsanewhat I could do that just to give me some time off to sort myself out couldn't I? What illness would you suggest? I appeared fine today so needs to be believable!

D&V/upset stomach or flu. Your job sounds awful. Good luck with your jobhunting.

You can tell your gp you are under a tremendous amount of stress and need time off work

@Saffzy it's 4 weeks notice

I would have quit already.
Definitely quit before the weekend.
Fuck them, life is too short, especially If you can manage without a job for a while.

@Ceebeegee it's not beginning with C don't worry!

I agree with ringing in sick. They've deceived you with regard to what the job was so I think it's excusable, especially given that you've been refused time off for these interviews. I would say food poisoning bug as that can last a while if very nasty. You can self certify for either 5 or 7 days.

@Switcherpoo that's exactly right. It was sold like a completely different job in both the application and the interview but after speaking to friends and family it appears to be very common that a lot of HR for companies is call centres lately

I'm only eligible for SSP but I am certain I don't want to go back there, it's a horrible environment and not what I was expecting!