to quit my job tomorrow?

[helpihatemyjob]

I began a new job mid September, different career path for me in a sector I was really interested in (HR). I was surprised I got the job as no previous experience and it's within a really big company. The job I applied for was an administrative role and what I am really doing is working in a call centre, receiving a ton of abuse daily on the phones from employees and managers who shout and swear and are very rarely pleasant.

I've already discussed with my manager how unhappy I am and that the job I am doing is not the job that was offered to me. 4 other members of staff who started with me have since quit due the job not being what expected. We are shouted and sworn at down the phones, all our calls monitored and we are constantly pulled up on small details such as saying " no problem " when someone says thank you.

It's extremely stressful, I'm sat at a desk answering calls non-stop for 8 hours a day. I suffer with anxiety and I've been getting extremely stressed and I'm so miserable.

I've got 3 job interviews lined up next week which I've been denied time off for ( said they were appointments for DC but still denied ). AIBU to just quit and hope I get one of the jobs next week? I really don't want to go back tomorrow and financially we'd be okay but I'm at my breaking point, I'm so unhappy and am dreading having to go in tomorrow.

What do I do? Sorry for such a long rambling post, I just don't know wether I'm being a bit of a wet wipe or not.

@MsHopey that sounds absolutely horrendous and I'm so pleased you left, you sound much happier!

@CarolsSecretCookieRecipe I'm really pleased for you. I'm feeling the same, every day I feel closer to just bursting into tears and walking out mid-shift and leaving.

Don’t quit, go off sick and eke out as much pay as you can from them.

Which is likely to be very little after 2 months.

@helpihatemyjob
Thank you. It's was honestly the worst time in my life.
Before that job I worked in Tesco for 6 years, then after that job it was aldi for 2 and a half years before I went on maternity leave.
I was in horrendous, soul destroying job for 5 months! Says it all really.
I don't mind hard work, or long hours, but no one deserves to feel like shit all day, every day.
If you can afford to quit, do it.
If you don't get to these job interviews you'll be stuck in shitty job even longer.
Plus point, at home with DS who is 16mo and 19 weeks pregnant with DS2 and I am the happiest I have ever been and used shitty job as a learning curve to tell someone to fuck off sooner 😂

@helpihatemyjob Thanks :) It's been a struggle financially and going to take us a bit to get on track, but I know I couldn't continue in that environment any longer.
Very best of luck with finding something much better.

BatF1nk l saw my doctor about three weeks ago, he reckoned it was a virus. l'm going back next week, so hopefully l'll find out more then.

So they expect you to accept verbal abuse on a daily basis!?
Not OK!
Like the NHS it should be zero tolerance.
If you have to go back then please start hanging up on anyone that give you abuse.
If they query it, tell them you have spoken to ACAS and they are very clear that any form of abuse is not acceptable and should not be tolerated.
I hope you get out soon!
Good luck with your interviews.

If it is not a financial problem to you then leave. I am not sure that employers can simply refuse leave for child problems, so, even though this is not the real reason, it does show what sort of employer they are.

Life is too short; really it goes by in a flash. Don't waste another moment on these people.

I was going to ask if it was a company beginning with 'R' so it must be common practice these days.

Such a shame to get rid of local HR departments and replace with soul-less call centres which do not foster any inter-personal relationships between HR and other departments.

I don't work in our HR department but the ethos sounds the same.
Our staff are also encouraged not to be too familiar with us.

Just go for it OP. My DD who suffers with depression and anxiety worked for our local council answering the phones.
The amount of abuse she received was shocking! Being called a C*t etc.

It made her very unwell and she had to be signed off work for a couple of months.
Thankfully she's got a new job.

Life's too short OP. I wish you luck in your job hunt.

I hated my first "proper" job after uni. It was in a huge company with a very bad reputation for employee satisfaction - very fast staff turnover, many stories of people being "promoted" then given the extra work but denied the higher salary, etc. My boss was unfair, short-tempered and unbelievably rude. I stuck it out for eleven months because I thought it would look bad on my CV if I quit too soon. I really regret that - I should have got out as soon as I could. Life's too short to spend 40 hours a week feeling miserable.

Called in sick today and feel so much better for it!

So they pull you up on little things, but don't take any notice of the blattant swearing and hostile staff? They do know who these people are, don't they?

The whole working culture of the UK needs to change. Being nice and polite does not = stupid and a push over.
Why, oh why do people think that being nasty will get things done?

receiving a ton of abuse daily on the phones from employees and managers who shout and swear and are very rarely pleasant

So that's other employees of the same company behaving like that. I'd say the whole company is completely toxic top to bottom. Leave as soon as possible.

In which case, the company is a lawsuit waiting to happen...because someone is going to document the bullying and the consequences to their mental health

This is a misnomer. Bullying is not against the law. If the company has a bullying and harassment policy they will just tick the box to evidence there is a procedure in place so employees can escalate bullying behaviour to management but if management themselves are behaving badly the theoretical protection doesn't materialise. It gets swept under the office carpet tiles more likely.

Just quit. Presumably, if you've only been in post since September, you won't have completed your probationary period, therefore you'll only have to give a week's notice - which you can be sick for (I know, it's not ethical, but this shower don't sound like a bunch of fluffy unicorns either).

Two and half months is nothing on your CV and if future employers ask, say you took some time out to focus on upskilling/professional development/volunteering etc.

I spent six months earlier this year in a role that I LOATHED. I realised it wasn't for me within about six weeks and I'm still angry with myself for not having had the balls to just sack it there and then. Life is too short for workplace shite.

Are you still within your probationary period?

Irrespective of what the contract you signed says, having only started in September you could insist on one weeks notice.

Quit.
No job is worth feeling rubbish for.

Good luck

So I had a interview today for a admin job and again - it's a call centre! Are most HRs based in call centres now?

Seems to be the way now with big companies! Maybe try a smaller company if you are wanting a more traditional HR job?

I couldn't do the call centre thing either :(

There should be a HR admin job going at my company after Christmas if you are anywhere near Castle Donington!