Not keen on mob justice either, but I suspect that without Twitter/fb, RyanAir would have been happy for this incident to quietly slip away without any consequences for the racist man. Essex Police confirmed that they only received the information this morning which would have been after the video went viral. If it hadn’t, I suspect RyanAir wouldn’t have done a damn thing.
In the absence of social media, we would have had angry racist man getting exactly what he wanted, plus more as he ended up with a whole empty row to himself, therefore thinking his racism is entirely justified and he can say/do what he wants because no one with authority will stand up to him (getting the pilot to remove him, have police waiting on landing- whatever you may think the best solution).
I’d bet nothing would have happened with RyanAir hoping it would quietly go away and that’s not OK. At all. I’m still not convinced much will happen and suspect it’ll get tangled into a “It happened on Spanish soil so nothing we can do” etc, but at least the woman and daughter can take a bit of comfort in the number of people condemning openly racist behaviour. Which it was- regardless of what may or may not have happened before the video started (ITV have an interview with the witness if anyone wants to hear his version).