First of all may I say I have every respect for the nursing profession, they are undervalued, underpaid and in the main are dedicated professionals - But NOT this one
Back story my friend is a carer for her DH who has early onset dementia (63) last year she had regular visits from a district nurse, because he had pressure sores, she didn't like this nurse, said she was rude, of course some people are by nature a bit brusque but my friend said she had complained about her and since then she had been really rude so I arranged to be at her house during the visit
And yes she was bloody rude, patronising and nasty she shouted at my friend and her DH, I wasn't present obviously when her DH was being examined or when medical issues were discussed but I heard some of what she said and recognised the tone and nature of a bully, I asked my friend if she wanted to make another complaint and I would be a witness but she said leave it because it would just make her worse.
This week however the actions of this nurse has made me so angry that I want something done about her, I want her to be made aware by a higher authority of the consequences of her actions I don't want her sacked but maybe to undergo further training before she is allowed to go near vulnerable patients and their carers.
This week started ok, my friend told me the nurses were coming on Friday( they still come every month even though the pressure sores have healed) , however in the early hours of Thursday I got a call from her saying tragically her DH had died, it was sudden because he had no other illness or conditions aside from the dementia.
Yesterday she told me they were going to do a PM today so I have been at her house all day because she is in a state of shock
About 3pm the doorbell rang it was the nurses and one was the one she had a problem with I was behind her when she apologised to them saying her DH had died, instead of being sympathetic, this nurse then proceeded to SHOUT at my friend saying why hadn't she been told, she had come all this way, for nothing when she could have been seeing other patients , what happened next was a blur, I told my friend to go inside I would deal with this I pushed past the nurses and stood by the gate making sure they couldn't get out and then let her have it with both barrels, I didn't shout or swear but I have a loud voice so the neighbours came out, I said how dared she speak to my friend like that, I believe I called her a nasty woman and that she was a disgrace amongst other things the other nurse looked terrified but I was so angry (still am I am shaking as I write this).
So what I want to know is can I make a complaint on my friends behalf as she not in a good state to do it herself, If I can't is there a time limit for her to make a complaint, what's the procedure and most importantly will anything actually be done.
Sorry for the long post but wanted to give all the details