Tesco staff member verbally abusing my step daughter

[mrSteely]

My 13 year-old step-daughter was verbally abused and threatened by a tesco staff member. They even chased her through the store. Tescos then told my step-daughter when she informed the duty manager, that they would have a word with the staff member,

I then spent 4 days calling and emailing to complain, finally getting hold of the store manager 5 days later at 7 in the evening (I had to chase them up on it)

The result of a staff member threatening a child in the store? £15 in tescos coupons and a letter apologising for the alleged abuse (it was caught on CCTV, which I requested but still haven't received, and probably never will)
the staff member is still working in the store and still makes my step-daughter uncomfortable when entering the store.

Do you think I'm being unreasonable in wanting the staff member fired? Considering I really should have involved the police?

If as you described, yes they should be sacked. Depending on what they said (if threats?) id report to the police. Stop calling, you need to email the top of the chain. CEO of Tesco. Give them names, dates, details etc. Demand CCTV.

I live in quite a rough town where people aren't particularly nice or friendly and I can totally imagine something like this happening to someone for no reason whatsoever here! Some people of a certain type take a dislike to others for no reason. I don't think it's a given that OP's stepdaughter did something to deserve this behaviour from the staff member.

OP have you complained to Tesco's head office about it? You might be able to find an email address for he CEO online? Also consider contacting the police. A person doesn't have to even touch the other person for it to be 'assault'

Oooh I love a good drip-feed

To answer your question:

There is no excuse or justification for an adult shouting at a teen , especially when they are at work

As a parent, I might be inclined to shut up about it if my child has been bullying someone

Has your daughter been bullying someone?

So what if the OP's SD does know the shop assistant's sister. You can't go around shouting at at your customers even if you do have history outside of work.

Bullying is awful but we don't know the SD has even done any thing wrong and it;s unfair to assume. Even if she was a bully this is no way to tackle the issue.

ganer

No we don't. But there's something missing from her narrative, don't you think?

If it's on cctv then she'll be seen running

*... Also, As I said it's no excuse or justification, but neither would I start a thread that doesn't contain relevant information, or be more concerned about getting someone sacked than finding out what exactly has happened and why.

I wouldn’t assume that ops sd has necessarily done anything to the sister. For example I was terribly bullied at 15 for kissing a guy, who apparently was the boyfriend of a girl at school (he wasn’t, he was a mid 20’s dickhead living with his pregnant partner, who liked school girls) and I was relentlessly bullied and attacked, seriously degrading rumours circulated about me, live cigarettes thrown at me etc etc. I didn’t know about the gf obvs.

I’d contact the police, write to the store demanding to see the footage and tell them this is now a police matter and you are requesting it as part of an enquiry.

Yeah....how about give us the full story OP? Your DD obviously did something. That would not happen unless there's some absolutely MASSIVE backstory!

NotAgainYoda no I don't think there's anything missing from her narrative . I take what people tell me at face value instead of looking for hidden meanings and making up false narratives.

Take your complaint to Tesco Head Office in Chesnut (not to the store) and ask them to investigate.

There's a lot of missing information here but I'm betting it's because OP's SD has not told her everything

Yep or watered it down somewhat.

My SD barely know the sister of the staff member and cant think of any reason for it happening

You're being very naive OP. Of course your step-daughter knows why this happened.

Go to the police and they can view the cctv. The store should not let you view it.

I think OP and her dh should talk to dd and get her to write down the sequence of events as she understood it.

They then need to talk to her about her relationship with the employees dsis

Having done that they should report the matter to the police. If Tesco are offering a small goodwill gesture then it is possible they are aware there is an issue. Whatever happens at school does not entitle a pupil's rerelative to randomly threaten a schoolgirl in a supermarket. Any issue that is alleged to have happened at school should be dealt with by the HT. I would make it quite clear to Tesco you will be involving the school yo sort out what is possibly a minor issue.

The shop assistant's age is not relevant, if they can not conduct themselves appropriately then they should not be employed in that position. Also it is not relevant if the OP's daughter knows their sister, unless the OP's daughter did something there and then to provoke them, then (assuming we have a true and accurate account) that behaviour is completely unacceptable and I would report it to the police. If the OP's daughter provoked them then it is still questionable.

gamerwidow

Good for you!

Whatever the story she can't be abused and chased through a store, did no one notice and intervene at the time. I would ask head office to investigate and ask to see the cctv as pp suggest. I would also ask sd for the backstory, maybe speak to the school. What do other family members say about it.

For goodness sake. So many people just do not know what they are legally entitled too, and then comment telling people the complete wrong information.

@ChadwithaK

They are absolutely allowed to view, and have a cope of, the CCTV. Stores like this usually have the ability to blur put any one else caught in the footage, or zoom in on the specific scene to avoid catching bystanders in the footage. And then the OP (as the guardian to the minor) can be given a copy of the CCTV.

Read upthread for the link to the government website telling you how to obtain CCTV footage with your image on it. The step daughter can do it, or OP can try as her guardian.

Does she have a name like Olivia, Amelia or Lily?

Ie is she one of a gazillion with the same name and could she have been mixed up with someone who is bullying the staff member’s sister?

How did no one else in the shop intervene? Other staff?
Did everyone ignore a shop assistant chasing,swearing and shouting at a child(customer)?

If the store let the op view the cctv before the police they will jeopardise the police investigation.

So many people who can't read. I SAID they "should not let you view it" not that the op wasn't legally entitled to view it if the identities of all the others in the cctv was adequately obscured.

Given that the op DSD alleges attack by a member of staff, if the cctv shows that in some form, how exactly are the store supposed to make unidentifiable that member of staff?

Some of us do know exactly what we are talking about.

You can request a copy of the cctv. There is an email address and they will provide it to you with everyone bar your SD pixelated out. Sounds awful for your SD

Sorry but bollox, bollox and more bollox. DS worked for Tesco for three years, if this had happened like the OP said it did, absolutely no way would this person still be working here.

There is so much here that either isn't being said or never happened.

If you are so confident this happened, involve the police. As for not wanting to bother the ever so busy police, just more bollox.