AIBU to be mortified? I'm feeling so embarrassed

[PaintTheTownInNeutrals]

I just ordered a McDonald's breakfast and was holding my tray whilst steering DS's pram to an available seat.

Someone didn't hear me say excuse me and my pram hit on their chair.

My drink (large sprite of all things), just went flying and fell on the floor.

The young bloke sitting there was very

Anyway, I told the cleaning lady "I'm so sorry but there's been a spillage"

She said "Yes I can see that with my eyes girl".

So I sat down, mortified. I usually just let these types of scenarios go but for some reason, I looked up and a few people were looking at me

So I messaged DH

Anyway, 5 minutes later the woman comes over and asks me "What size sprite was that?"

I said a large please.

She said loudly, for the whole section to hear "There's no way that was a large sprite. There would be more liquid. That was more of a medium".

So I said it was a large, I have the receipt (I handed it to her).

She looked at it with disdain and then hurried off, came back 10 mins later with my sprite and say there you go then.

AIBU to be a bit embarrassed

I usually let embarrassing scenarios go over my head but loads of people are still looking up for some reason and the cleaning lady just complained loudly to a colleague "I just don't have the energy today man"

A seagull once shat all over my head and the pasty that was halfway to my mouth at the time.

That was mortifying.

Yes the cleaning woman was rude and I'm sorry why no-one helped you - if I saw a woman struggling with a pram & a tray, I'd help her.

You didn't cause the cleaning lady extra work - that is her work. And I say that as someone who has worked a lot in pubs and restaurants. Trust me i would have much rather cleaned up sprite than the vomit i found in the bin in the men's loos.

I was once in a fancy restaurant and started grinding black pepper on my steak. I must have turned the lid wrong and all the peppercorns flew out. They brought me a new dinner but I was really embarrassed.

At least you got another sprite- whenever Ive dropped anything it never gets replaced as it was my fault. One of the workers should of offered to help you though as you ovb had your hands full!

I would ring them and tell the manager - I'm sure he or she would want to know and can ensure that the employee in question is told how to act in the face of customer accidents. I contact managers in similar situations (poor or inappropriate customer 'service') and they always seem to appreciate being told - rather than the customers not returning or going around telling all and sundry.

The replies saying the OP is being unreasonable to have Sprite for breakfast made me laugh.... Why do you all call what a stranger from the internet had for breakfast? Typical mumsnet.

It sounds like you were annoyed at the people sitting who didn't immediately jump into action when you said excuse me. It's customary to wait.

A lot of pram pushers are very entitled, they know they have a potential weapon that they can ram people with.

You got a free drink even though it was your fault it spilt. You didn't even have to go up to the counter to get it, it was brought to you.

You have absolutely nothing to complain about.

She was very rude and I would complain.

Take no notice of the nasty know-it-all comments some posters have written. It was an accident- they happen. I was carrying a tray of glasses of coke at PIL (they had people round) and DS (18m at the time) jabbed a pin into my leg that he had found on the floor. It really hurt and I got such a shock I let go of the tray with one hand and it overbalanced and went all over me, their cream rug, DH's grandma, the dog, and the tray hit DS on the head and he was hysterical. I was mortified.

You didn't do anything wrong, it was an accident and embarrassing. The member of staff was out of order.

This is God's punishment for you eating McDonalds for breakfast.

Nothing up with McDonald's breakfast!
I love it myself!

Sprite? For breakfast?

They should have carried your tray even if they don't do table service. (M&s always does for me and I don't have to ask. They don't sell big Macs though, scone and tea is not the same!)
Cleaning lady shouldn't have spoken to you like that but maybe she's having a crappy day.
And I wonder if they screwed you over on your first large Sprite and only gave you a medium?

Ridiculous of people to stare in these situations!
Last time I had a public 'embarrassing' moment, the few people that did stare I just held their gaze with my best resting bitch face and said loud enough to person I was with at the time 'good grief if that passes for jaw dropping entertainment these days, then people need to get a life'!.
The staff member was unnecessarily rude OP.
I always find that kind of reaction to something so trivial says more about them than you.

A seagull once shat all over my head and the pasty that was halfway to my mouth at the time.

This has also happened to me, but with a burger . . .

QuestionableMouse, ahhh fair enough, I didn't know - thankfully have yet to have the need to find out, Would it be usual for it to be brought to the table too?

In my store, yes. We have really good staff who don't let anyone struggle.

I would complain about rude service. Accidents happen and you didn't ram the chair on purpose. Some people just like being nasty.

Aloethere that made me laugh out loud...so funny

I’m child free, but even I know Prams can be an arse to control with two hands, let alone one hand while balancing a tray. She was being a cow, the other customers just didn’t think logically about blocking way (happens to the best of us, I constantly forget to engage my brain!), and you deserve a big hug.

1. I’m actually very surprised that she brought you a replacement sprite
2. i really want a McDonald’s now. Yum.
3. these things happen - I have no idea why certain embarrassing interactions stay with us more than others, but we all have a store of them in our minds that randomly play back to us and humiliate us internally. This wasn’t too bad OP, try to forget about it. At least you had a yummy breakfast!

Yanbu OP. Ignore those telling you you were rude or otherwise. They must be Mary Poppins' clones who never do anything by accident. Not like you went rushing through screaming "get out of my way cunts!"

@Mountainsoutofmolehills oh get a grip. People can go to fucking McDonald's if they want.

You entitled pram rammer you, OP. What with your breakfast Sprite an all, asking for it. Just waiting for someone to ask you if you are fat and on benefits. Anyway. And as for I spilled cherry compote from my yoghurt on my cream carpet this morning - stealth boast, but clearly One of Us. There there dear.

I’m sorry that happened to you, OP.

I work at McDonalds and you should not have been spoken to like that; that is the not the experience we want our customers to be having.

Before we had the refurb and got table service in our store, we would always offer to carry trays over for customers in need (whether that be with a pram or lots of shopping, or perhaps elderly or unsteady on the feet etc) and you should have been offered that.

Next time, if they don’t offer, ask. Sometimes a customer will ask me to carry their tray before I’ve had chance to offer it, so you wouldn’t be odd for doing so.

We would always replace spillages straight away on a like-for-like basis too. And don’t worry, they happen more often than you’d think!

If it happens again, do complain. She won’t be in trouble unless this is a regular occurrence; she’d just be sat down for a friendly chat about whether everything was okay with her and if so, the customer experience we want to present would be reiterated to her.

Hope you’re okay now

To make you feel better, my DH reached across a table at the pub to shake someone’s hand and managed to knock a full pint over our friend’s groin. He was moaning as it went all up his arse crack. It still makes me laugh, decades on.
I was encourage to have a game of tag with them by the DSs a few years back outside the I had had three pints and it seemed like a good idea as I launched myself after them across the icy decking in front of a huge window with pub goers looking out at me as I went arse over tit.