I remember a complaint about a member for staff I was managing that really stuck with me, because the parents were so adamant their child was telling the truth, and I was absolutely convinced he wasn't.
The student was getting into trouble with his teacher for not having equipment, disruptive behaviour and not doing enough work.
When this was challenged with his parents they insisted he was moved up a set because the higher set was more reflective of his ability. They were very insistent about this move, because they also believed the teacher was picking on him.
My view was, well, why should a student who isn't putting in any effort replace a hardworking student with higher attainment in a higher set? Where is his equipment? Why, when challenged or sanctioned about not having equipment is he being rude to his teacher? Why is her putting him in detention for that "bullying"?
What complicated it was that the student had ASD. The parents - fairly - pointed out that he found it hard to remember his pen.
I understood that, but pointed out that, in turn, the teacher is doing her job by telling him he needs to have a pen and following the policy of the school.
Anyway, I asked them what they we're doing to support their son. Were they checking he had a pen before he left for school and when he got home? Were they reminding him that, even if he was getting into trouble for not having his pen, that isn't the teacher "bullying" him? Were they validating his belief (that he expressed, rudely, to the teacher) that giving him a pen was "her job"?
It turned out they were doing the square root of fuck all. They wanted me to displace another student from a higher set in order to solve a problem they hadn't attempted to solve themselves.
Erm, no chance. I told them I would consider changing his set when he was equipped, polite and doing his best, because that was when I would expect his grades to reflect his ability.
You can imagine how popular I was.