Nationwide. Our 17 year old opened an account last month to have his wages paid into from his part time job. He's been waiting for his debit card to be delivered, he had a welcome letter delivered to home with his account number etc 2 weeks ago.
Neither the card or PIN have turned up so we've called Nationwide to be told that it's gone to our old address, which we moved from 7 years ago and I went into Nationwide to change addresses a couple of days afterwards. Since then all correspondence, including statements for our son's savings account, has been sent to our 'new' address.
They've confirmed that this is the address that they hold for him yet their system reverted to our former address when his card and PIN sent out and they're unable to explain why.
Sorting that out has taken 2 hours of my day.