To ask about your experience of Virgin Media?

[Cutesbabasmummy]

We've been with BT for 9 years. Never really thought about changing tbh. But, our 5 year old SMART Samsung TV has turned out not to be so smart, as we can no longer access i player etc through it. We also quite fancy having Netflix. We have an Amazon Fire Stick which wont work with our Samsung, although it will work on other tvs in our house annoyingly! So rather than splash out on something like Chromecast, we thought we would look at other options, one of which is to have phone, broadband and tv from Virgin. We only have phone and internet from BT currently and pay £170 per quarter. It would cost us £38 per month i.e. £360 per year plus a £20 installation fee for a 12 month contract with Virgin. It seems like we could really save money and get more bang for our buck. The only snag is that our phone line where the router would be is the other side of the room to the tv. Can this be connected via wireless? Please let me know what you thin of Virgin! I know some people swear they are the devils spawn, but then people also say that about BT and SKY.

[KenDoddsDadsDogIsDead]

I have been with them for about 8 years. Broadband is good but I really think the TV is waste of money as you could probably get many of the basic channels on Freeview( depends on your viewing requirements I guess). I have never had Sky but definitely think Virgin is better than BT. Maybe look at whether they are in your area first and then check the speeds etc

[CotswoldStrife]

Agree that when it works it's good, but when it doesn't the customer service is utterly appalling. Really, really bad. The constant price rises are a pain as well, we are looking around now because we've had constant issues with our 5G.

Also - they will often only do things (eg fixes when things go wrong) if they are speaking to the account holder which has caused issues in the past. Do not go anywhere near their mobile phone side which is even worse than the TV/phone/broadband!

[Amanduh]

Have broadband with virgin and tv with sky. The broadband is fab.
Never had any problems with virgin.
Sky were an absolute shitshow - arranging to install broadband, cancelling, charging me when i hadn’t received anything etc etc. Once all was sorted and installed I haven’t had any problems. I think it really just is luck!

[keepingbees]

We had the tv and broadband. It frequently went down in our area which meant we lost both the tv and internet, sometimes for a whole day at a time. Annoying.
The box was verrrry slow to respond and I just couldn't get used to navigating it. The only thing I liked was being able to record 3
programmes at a time. We went back to Sky as soon as our contract was up.

[mehhh]

I have always been with bt, parents have just moved from virgin because it was horrendous, internet speed was next to nothing if I went round I just used data to save the annoyance

[CB1234]

They are crap. Regularly lose service. We called them out to fix the phone last Friday. We were promised a network engineer to fix a faulty wire at the box at the top of our road and a lot her engineer last Saturday as the catch up service keeps curing off. Neither turned up so we ha E had no phone or catch up on the box for a week

[Rugbydad15]

Been with virgin for several years, occasionally have problems with the broadband speed but generally they've been happy to reimburse. Over similar time span my sister has been through talk talk, bt and sky broadband and the lack of speed is really noticeable.
Phoned earlier this month and got an upgrade to their new box and fixes a lot of the slow reaction times from the earlier box which was pretty bad.
On the TV /broadband connection, you could try a powerline adapter? We use this to connect our router and Samsung smart TV and it works really well.

[Floralnomad]

We have a full Sky Tv package and a very good internet / phone deal with BT , personally I wouldn’t touch Virgin with a barge pole , our road was dug up last year to put in the cables , they were back a few weeks ago to redo the work as it was so shoddy , there is no way on this earth I’d let them anywhere near my drive / house with the current standards of work . The same has happened in the next village along as well , they are going back there to redo the work this month .

[PavlovaPrincess]

Virgin are shite. Customer service is terrible. They once cut us off 'by accident' for two days. Broadband is fucking awful and drops out at peak times. They're really expensive and it goes up every year. At one point, they would've offered you a better deal to stay with them, now they just don't give a shit. In fact, they don't give much of a shit about anything once you've signed up.

Avoid like the plague. I can't slag them off enough to do justice to how terrible they are

[PookieSnackenberger]

They are truly terrible.

We have had complete loss of phone and broadband many, many times and they couldn't give a damn (The worst was when DMIL was dying and we had no phone for a week). We both work from home so it directly impacts on our working lives - again, they couldn't give a toss.

It is the same fecking problem every time. Engineer visits box on street, knocks out our (poorly positioned at front of box) connection, we call to explain the problem, they then take a week to come out and plug the wire back in. Sick of them, but unfortunately they have the fastest broadband and are marginally less terrible than BT.

Once I spotted their van and engineer on my way home. Oh God I thought, I hope they don't knock out the wire again. Guess what, they did! It doesn't matter how much we escalate, explain how many times the same thing has happened, they are unable to deviate from the script. Awful. The only good thing is that DH's company pay the bill.

[PookieSnackenberger]

God help us when Virgin take over most of the NHS - but that's another thread altogether.

[TenancyTroublesAgain]

They fucked up my order and put me on a more expensive package. It took two months and numerous calls and emails to get it sorted and it still didn't end up being the right package in the end. It was a basic fix. Look at what I ordered and price according to the order confirmation!

Prior to that they blacklisted me because someone signed up in my name years ago without my knowledge and they didn't carry out any checks whatsoever... They wouldn't remove the blacklist despite me being able to prove I lived in a different country... Found out who it was and got them them to pay luckily.