@Dogjustguffed I don’t doubt you’re right, but from personal experience I know some individual doctors can be not great at communication and forget that while it’s all in a days work for them it’s often a new and distressing experience for the patient and their family.
However, it doesn’t matter if the medical team are all absolute angels who’ve never put a foot wrong, there’s always going to be one person who finds fault or needs someone else to blame.
In my opinion it’s just a shame that this is being dragged out and leaving Alfie with invasive, potentially painful medical interventions while it’s going through the courts, not to mention the money that’s had to be used by the NHS to fight the case that could have been spent elsewhere.