To be really suspicious of a MyHermes delivery?

[ObiJuanKenobi]

I was expecting a parcel today - kids bedding so nothing expensive.
I got an email saying Hermes would deliver it between 11&1 today and it requires a signature, great I'm home all day so not an issue.

I've not had a delivery, I've been here all day and not a single knock but have received an email saying it's been delivered to my porch (I don't have a porch) AND been signed for my customer (me).

They are saying it's been marked as delivered so must be somewhere around where a porch might be
Surely if I had signed for it as they claim, they wouldn't have had to leave it in a safe place? I would have signed it and taken it!

They can't get hold of the driver so said they'll get back to me but I'm not holding my breath!
AIBU to think this is really really shit and the driver has probably signed for it himself and left it on the street somewhere?

I've not heard back from them or the company I purchased the bedding through although they've sent me one of those annoying 'how did we do' surveys

I would gladly attend a local depot wearing nothing but a welly and a tiara if it meant getting my bloody parcel

I had this with Hermes, they left my parcel from the white company in “a secure outbuilding”
That’s strange I though, our shed should have been locked, and how would they have gotten into the garden anyway.

It turned out the secure outbuilding was the recycling bin.... but not my recycling bin, my neighbours as mine was too full (according to the card left)
It’s lucky because it was the bin day the following day.

Lovely old man used to deliver Hermes but he's stopped doing it and now we have a new woman who is dreadful. I'm in all day and I have told her this many times but she always just throws whatever she is delivering into my open porch which is open to the elements. She never knocks on the door. No signature from me - she just types my name into her machine

A couple of months back I had something to go back to Next. She collected and literally ran with my stuff. No receipt, barcode or anything. Two weeks later a credit appeared on my next account. Next to the order number it said 'items returned to ** store She must have opened the bag to do that

ASRRRGGGHH spoke to OH and he's confirmed "lobbed over fence parcel" is one of my Valentines presents and is glass.

I hope it's not broken

While I was at the hospital on Tuesday the Hermes driver who decided to lob a parcel into the garden sometime in December rocked up at my house because I'd complained about him having done so.

My brother happened to be in (he stays here if he's working in London) & (understandably) had no idea what the guy was chatting on about. Polite as he apparently was, I'd not have been superkeen on him appearing if, as usual, I'd been home alone - I look much younger than I am, which can cause issues with how people [initially] speak to me, but more to the point, being physically pretty tiny & quite severely disabled, I'm vulnerable even doing something as simple as answering the door. It's not something I dwell on or even need to be hugely concerned about because of where (& when) I live, but with a serious assault just round the corner last weekend & a surge in thefts from cars... having someone appear at my door aerated about my having complained about about them throwing a parcel into my garden rather than knocking on the door (I was in) or delivering it to a neighbour (also in) would have been unsettling. You'd think that drivers probably aren't allowed/meant/supposed to go & doorstep people who've complained - I'm a bit hesitant about contacting Hermes though, because I don't want him rocking up here again...

And I meant to add we live in a side street and there's always someone in. There's a small block of flats opposite FFS!

A couple of weeks before Christmas we came home to find a postcard through the door to say that Hermes had tried to deliver a parcel and had left it with our neighbours. We collected it and it turns out that it was for somebody completely different at a different address. Think 25 Honeypot Street instead of 25 Honeywell Close, with a different postcode and the name was Eastern European as opposed to our very ordinary bog standard British name. We contacted Hermes who refused to do anything about it. It was an Amazon parcel, so we contacted Amazon. Their response was that we could keep it, so we did and ended up with £175 worth of nice electronic gear, thank you very much. I was just so annoyed with Hermes - I took the trouble to contact them, they deliver round our way all the time and they hadn't fulfilled their contract which was to deliver the parcel to the right person at the right address.

This reminds me, the other day on our way out, I spotted a parcel in the road kerbside behind a wheel of a car. I got out, grabbed it, left a note on the cars windshield and carried on. 3hours later I get a call asking where they can collect their parcel- I’m 2mins on foot away.
Bless the man, arrived with flowers to say thanks and had a good rant about sodding cowboy drivers. Dp couldn’t believe I’d picked it up though- but better me who’s honest than any thief going past... it was on a main road, absolute insanity of the delivery person

If I see MyHermes is delivery co I'll not buy. Shocking service and dismissive customer relations when you try to follow up. If lots of people are doing this it must be hitting them where it hurts.

I have had issues with them - they admitted to a driver taking wine hamper sent to me and had to give us vouchers to the value of the hamper, when they saw how much it cost all of a sudden the hamper arrived at my house...

I have friends who are working for Hermes and the amount of disgusting behavior they have to put up with is crazy!
They are not allowed holidays unless they can find someone to replace them. They work 6 days a week and have to deliver over 300+ parcels and each one (even the massive ones) are only 49p!
So if it wasn't for these people NONE OF US will be getting parcels from online companies.
Until they stop treating the self employed (but under instruction) like sh!t, then the service will never get better.
Complain about Hermes NOT the workers!

I keep having wool delivered to me stinking of smoke. I've messaged every time and they read but don't reply

@poisonousSmurf no company should treat employees like crap. However SOME drivers are making more work for themselves by not delivering properly in the first place.
No excuse for a parcel being delivered to a totally different address or being chucked over a fence.

viz.co.uk/2015/04/09/waiting-in-for-a-fucking-parcel/

We must have the best Herme's delivery driver around then! He's always here on time, you can almost work out to within half an hour as to when he'll turn up. Always polite, always helpful. Am now hoping he doesn't decide to quit this round!! Think I'll get him a box of chocolates next Christmas to say thank you - seems as if he's one of a rare breed!

My Hermes driver is also next driver but he never leaves next parcels, only Hermes.

I took in Hermes parcel for a neighbour the other day. Told him to leave a card but he obviously didn't. Sent ds to the door 3 times now but no answer so I give up !

Hermes are obviously a crap company but lots of people order stuff & aren't in to be them !

Our women for Hermes delivers every parcel stinking of smoke- I smoke and I can smell it badly!
She delivered a parcel before Christmas, as I opens the door she threw it down on the floor 'gosh that was heavy', yep, the smash you heard and the words 'fragile' may give an indication of brakeables. 6 new plates later...
Then last week, another delivery 3/4 candles I ordered were all smashed. I don't doubt she throws the parcels in the back of her car. hate Hermes, hate Hermes, hate Hermes......

I had this with Hermes. Had ordered a personalised birthstone ring for my mum and got an email saying had been delivered through letterbox. I was in and have a dog so would have known if it had been delivered, they still told me to check my letterbox 😡. I then had to start an inquiry. Magically 3 hours later it was then posted through letter box. Assume Hermes phoned driver and he'd been caught out so delivered it albeit late

I'm on Day 4 of trying to get a Hermes delivery.

Getting to the end of Day 5, still no sign ...

I always breathe a sigh of relief when I see Hermes are going to deliver. 'Sally' (not her real name) our Hermes courier is always friendly and efficient and knows my preferred safe place when I am out. She has even called back with a large package when I was out on the first delivery attempt. And this is in London where she has thousands of addresses to deal with. . She is a total star.

We had a parcel not turn up once. Called the people that we bought it from to complain. They contacted Hermes to ask what was going on. Apparently the parcel had been delivered but not signed for. The reason given for no signature? That both DH and I were blind. we are not blind. Blatant theft from the driver there!

My DH sold a brand new tool kit via Ebay worth about £100, sold for £ 70. Got Hermes to deliver to buyer. Buyer complains a week later he hasn't received his goods. Hermes say parcel is in depot. Search reveals parcel cannot be found. It had obviously been nicked en route. DH has to refund buyer. Because DH didn't take out Hermes insurance his parcel wasn't covered. Totally out of pocket. Huge loss (theft) and Hermes just shrug.

Oh my goodness @MummySparkle that's awful!! What happened?

Still not heard anything and can't find it so it's either been stolen or delivered somewhere that's not this road.

I ordered a gift 3 weeks before Christmas.

My Christmas guest who would've been the recipient, has long since gone home, wistfully looking out of their car window as they left, hoping for a glimpse of the van carrying their much anticipated present.

We still talk of it in hushed whispers on the phone - is it happy? Did it go to a good home? Will I ever get my money back? Was it all just a bad dream?

I wake up screaming in the night, phantom parcels dancing around my bed. Why Hermes!? Why!?

Sometimes I light a candle in memory of my lost purchase. I also light a candle for Asda who delivered my (unbroken) candles on time. Without whom, lighting candles would be a mere pipe dream.