bloody delivery drivers

[Violletta]

I've aparantly had a package 'delivered to a 6ft middle aged fair haired man in my house...' funny that there is no one of that description in my house at all
and my house has 2 numbers, and they said... '2 houses put together' my house doesn't look like 2 houses put together....

fuckers

WillowWeeping thankyou for saying john lewis uses hermes!
Another one to cross off my list!

We live in a rural location and last week a delivery driver was trying to drive down a farm track into a field and got really agitated when I tried to stop him because his sat nav insisisted his delivery was this way! Apparently they have to be in the place they're told to go In the past I've had my Next delivery hung on a fence but best of all a coffee machine left in the drive that wasn't even for me! It's rare to ever get a delivery on time and I often have to hunt around for wherever they've decided to leave it.

Ordered a bottle of whisky as a present from amazon. Tracking said I would receive it on a Tuesday. When it didn’t arrive tracking then said Wednesday, then Thursday, then Friday. At 5:30pm on the Friday I rang amazon to enquire about my parcel. While speaking to amazon they told me that the dpd courier had tried to deliver and that I had refused to accept it..... at 5:41pm. It was currently 5:42pm!!!!!

Amazon did say this seemed “unusual”...

A few people mention having parcels thrown over gates. Are the gates locked?

Recently I had an expensive item sent off for repair. When I phoned up to ask when it would be returned I was informed their system said that it had been delivered to me already. Then a "sorry you were out" card mysteriously appeared through my door. I was, of course, in at the time. I phoned back and was informed that my parcel had been signed for by (gave me a name) and no number. I went to all my neighbours. Nothing. I phoned back. I never get shirty (where did the term shirty come from?) but felt I needed to as this was an item I actually already owned so simply couldn't take my business elsewhere. I got it back in the end but i feel it's tainted!

I had a message saying another parcel was left in my chosen safe place. I wasn't aware that I'd set one up with this company. I searched the usual hiding places. Nothing. System showed delivery online so I went back out. It by my bin by the road. Def not anyplace I've ever asked anyone to leave anything.

Usually though I just have very creative delivery people who manage to wrangle my packages down into a thick shrub such that it's invisible and often forgotten.

Yesterday Amazon delivered my ultimate ears speakers and an Xbox game, which I paid just over £100 for into my yellow bin! Checked online on amazon tracking and it said package handed to resident! I’ve not complained yet but I might, as I still have the note saying delivered to yellow bin. Packaging was wet, thankfully the contents are fine. The retailers should be told, as I could easily have sent them a pic of the note and said I haven’t received the items. It must cost them a fortune!

Yodel round here are awful. We once had all of our deliveries go missing when we were expecting loads (Christmas time) and when we contacted them they said they were left in “the porch” I said we had a porch inside the front locked door so how did they access it? They said and I quote “oh porch is just a phrase we use for when we left it in a safe place”....it never turned up. I’ve also seen delivery drivers deliberately damage stuff as they put it back in the van when there is no answer at the door (I was cycling through an estate and saw this)

I ordered something on Wednesday and DHL offer the flexibility of changing the delivery to a variety of locations. So I elected to collect from a store I pass on my way home from work. Went to collect it on Friday (having had a text saying I wasn’t in when they tried to deliver it 🙄). Not there. So the service point rang dhl. Still on the lorry and would be delivered to store that evening. Went back Saturday morning. Parcel not there. At hq in Bristol 🙄. Eventually got my parcel yesterday afternoon. 3 attempts to collect 1 parcel!

People need to think more about their deliveries.

You shouldn't order and then expect them to deliver when you are not there.

You shouldn't leaving them waiting before you answer the door. They don't have the time to wait 5 minutes at every delivery because you are doing something far more important.

You shouldn't expect free delivery to give you the same benefits as a paid for service.

I work in logistics. During the day I work for a multi billion dollar organisation shipping things all
around the works. During the odd evening a month I deliver for a takeaway. The general retail delivery business is shit.

Customers expect the world. They expect drivers to wait for them even though that driver will have another 80 or 90 deliveries to make that day. They expect the driver to be able to safely deliver when they are out and there is no safe delivery place. I have even had a food delivery where the person had gone shopping when I got there to deliver.

There are ways of dealing with things:-

Be in for your delivery.

Check the tracking details and see where it is.

Pay for a service rather than expect the place selling at the cheapest price to deliver for free as well.

Yes - of course there are some delivery drivers that are baduns. But the majority are bloody hard working and have the odds stacked against them.

Please do inform retailers of this. I have a company and we usually use DPD, but they never turn up to pick up the packages, so we have had to use Hermes (who come in every day with packages for all the neighbours) for when DPD don't turn up. Had no idea Hermes were so bad till I read this thread, we will definitely keep searching for a better alternative.

Further to my courier woes: Yodel has lost my parcel, after telling me today in succession that it was (a) enroute to my house today, (b) being delivered tomorrow, (c) damaged and being returned to sender, and finally, (d) missing.

Hermes didn't make my delivery on Saturday but I knew they wouldn't as their tracking information was correct. They emailed an apology and update. Found card from them when I got home this evening with driver's phone number. Called the number and he came back within 30 minutes. Hurrah Hermes!

So many times in the last few months I have watched drivers knock and leave a delivery card almost simultaneously. When I open the door they look shocked and then go get the parcel from the van. Weird.
Btw WIBU to shout at the next fucker who walks across my front garden to get to my neighour's house?

It makes me think they must get paid per delivery attempt, rather than per delivery. Otherwise that behaviour makes no sense at all.

Any delivery drivers on here care to spill the beans?

We used to have a great courier for Hermes but he has left now and been replaced. By a really rude easten European guy (why I have mentioned this will become clear in a sec) He just flings the parcels at you and barks at you to sign.
On Friday I had a card pushed through saying it was the second attempt at delivery (no first attempt) so I rang the number on the card 4 times with no answer so I sent a text saying we would not be in the next day.

We get home the next day after being out to find a card with saying there has been a third and final attempt. I ring again twice no answer so text asking him how do we get our parcel. I then ring withholding my number and he answers saying it has been sent back as I had not been in touch, when I challenged this he said "I don't speak good English" and put the phone down.
Bastard and of course Hermes don't want to know and said I need to take it up with the seller

I'm not a delivery driver or anything related, but I have a lot of sympathy for the people that do this job.

They are paid per parcel delivery - one of the big firms mentioned here, pays 70p per parcel. That's shocking, and more so when you consider that if the recipient or neighbours aren't in, you don’t get paid. You are asked to try on 3 consecutive days, none of which you will be paid for unless it is delivered.

Is it any wonder then that certain individuals will try anything to tick the "complete" button on the handset, whether that means leaving in a wheelie bin, a flower bed, or a porch?

I am not saying it's right - it's downright irritating and I've been there when a company delivered my curtains to a road five streets away (one who was happy to take in the "freebie" and sign for it, probably not knowing what it was amongst their numerous parcels).

What I'm saying is that we expect the moon on a stick, free next day delivery despite being out most daylight hours, we criticise the couriers not the large non-tax paying firms that use the couriers.

A boycott wouldn't even cause a flicker or ripple in most PR departments. I'm just suggesting that if unhappy, message the firm itself, shame on TrustPilot, Twitter etc, as it's the only way they'll go and procure the services of a courier that counts delivery as "placed in the hand of a customer".

You shouldn't order and then expect them to deliver when you are not there.

I take it, that you haven't actually RTFT?

Posters have said that they HAVE BEEN IN, but a delivery note was posted through the door bearing the legend of "attempted delivery" scribbled on it.

I ordered some clumping cat litter off amazon once. It was packaged in a bag. Not in for delivery so thrown over our back gate. Contents split everywhere, and it was raining so the whole lot essentially turned to clay on our patio
That was fun to clean up......

Replacement was sent out and left dumped on the doorstep!--according to amazon, handed directly to resident! (We actually were away for a couple of days and thankfully our kind neighbours spotted it and took it in for us until we arrived home)

After some rather stern complaints--no major delivery issues since!

I once saw yodel driver walk up to front door so went to answer only for card saying I wasnt in come through. Opened door and his face was priceless as he said o i gave parcel to neighbour. I said you didnt even see if I was in. He had nothing so sulked off to get parcel. The will literally do anything to save seconds off delivery as get paid per parcel.

Grumpy I too was informed via 'track package' info that
I had refused delivery of an Amazon parcel. On investigation it showed a time when I'd actually been at home emailing and phoning to try to work out where on earth the item was (delivery had been postponed 3 times by that stage). The replacement the supplier sent out (a small, helpful indie company selling via Amazon) also went missing.

Another delivery company for a separate package sent an email saying that the goods had been 'handed to householder'. DH discovered the parcel lurking on the doorstep at 10pm. We'd been in all evening.

I do, however, sympathise with delivery personnel - it must be stressful at this time of year and many do a great job. However, the last couple of experiences have knocked my faith in the brands involved - both retailer and delivery company. It seems worse this year and I'll be trying to make sure that I don't rely too much on online retailing for the remainder of my Christmas shopping.

Steamtrains- I have rtft. And to be honest I doubt some people know the mean of to be in.

Being on the phone and nattering to someone so you don't hear the door? In but not really. Having the music or tv turned up so loud you can't hear the door. In but not really. Expecting the driver to wait 5 minutes because whatever you are doing is far more important. In but not really.

The drivers have maybe 90 secs to 2 mins per drop in some cases. If you are not ready for them the won't hang about. And why should they.

Of course there are some that shouldn't be in a customer service role ( which all drivers are!). But many are trying to get the job done in difficult circumstances.

It doesn't sound as if this system of paying drivers 48p per delivery is working very well.

When I had an NJ tube Nutricia were a total nightmare for sending out deliveries of tube feed & related supplies that weren't actually needed. Despite my telling them they weren't needed. And if I wasn't in when they shipped up with them they'd just dump them somewhere outside. Not so bad for the syringes & tubing that came in plastic packaging. Huge cardboard boxes of 1L Tetrapaks (they don't do the smaller size of soya[+] feeds) of tube feed left out in all weathers. I didn't have that much chance of hoiking the things about as it was. Trailing back & forth to the house with a couple at a time before wrestling the remains of the soggy box into the recycling bin was decidedly unfun.

Just in the last few weeks, though:

A DPD driver claimed not to be able to find my house. Said claim was made several hours after my delivery slot. My house is very VERY easy to find. It was food that had to be delivered that day, so they destroyed the parcel. Took no responsibility for any of it & said it was entirely up to sender of parcel to rectify. Company who sent out parcel did provide a replacement, but handled things so appallingly I'm never going to order from them again. Which is a bit of a PITA as they do some things I can't get elsewhere, but...

Tracked parcel sent via Royal Mail was left behind bins of a neighbour several doors up the road. No note through my door. Obviously she wasn't asked to take it in either. Thankfully she noticed it & is a nice person so brought it down to me.

Parcels "delivered" by Royal Mail left just by the front door - VERY poorly disguised by the garden waste bin.

A Hermes driver deciding that, rather than knocking, they'd throw a parcel over into my back garden. I was at the back of the house so the front was dark, but as they'd to put a card through, surely knocking to check would make sense? Then if no answer they could have left it with one of my neighbours. Suppose I should count myself lucky they left a note given antics of so many Hermes drivers - otherwise the next morning I'd've found my garden strewn with the contents of the parcel as the local fox population would've thought it a present for them...

Coaltit. If people want free delivery then they need to put up with it.

If you want a better service you pay more for it. It's quite simple, but people do not seem to get it.

I had 3 books left outside a few days ago. Wouldn't normally mind but it was absolutely pouring with rain, and had been all day so it's not like it was unfortunate timing. Absolutely soaked and ruined. Raging!!

I lived at Flat 1 number 1, delivery company dumped my new shed in the front garden of number 11!
Another time waiting for a smaller delivery between 8-12am. At 7:45 I hear something being pushed through the letterbox, I get up to check and it's a 'sorry you weren't in' card from the royal mail man who had jumped in his van and left the scene.
My sisters nightmare delivery, expensive baby item. House opens straight onto the street so bins are always out and yep, you guessed it, it was put in there on bin day.