The worst complaint you have ever received

[planetclom]

I’ll start.
Someone complained they when they arrived early for an appointment I saw them early, they did not want to be seen early ...
Someone complained that I was only interested in box ticking and in the next sentence complained I spend to long trying to sort out their issue...

Work in the NHS if that is relevant, I suspect it is.

paap what a cunt.

the horses ran by so fast you could hardly see them
Colours - there really is NO answer to that, is there?

Roconnell: many coffee shops do actually do sugar free syrups, so it wasn't really a query worthy of a giggle!

SistersOfPercy: I take morphine every day for severe pain and you wouldn't have a clue to look at me, I drive and work a v responsible job etc. It can make people who've never had it before go a bit funny as it's a strong painkiller but there are many people on it who you wouldn't even be able to tell.

I'm laughing at the idea of a shoe shop employee steadfastly refusing to believe there's such thing as a dress shoe, not asking another colleague or googling it, it's an Americanism but it is still actually a thing!

My worst complaints have been pure lies. A memorable one that could easily have had serious implications for me was when I was two weeks into a new job delivery pizza for dominos on a zero hour contract. Our menus state that drivers don't come into an apartment block to your front door if you're in a block, as there are so many instances where one has done that then had the entrance blocked off to leave and been mugged or attacked. Some of the male drivers did go inside but I never did as a young woman, too risky.

anyway I took this delivery out and rang her doorbell to ask her to come to the front door of the building for her order and she demanded and insisted I take it inside, lots of shouting about me being lazy and 'I pay for you to come to me not me to you!!' Having had loads of past experience in customer service I genuinely remained really calm and friendly and professional and explained why I couldn't come inside and she threatened to ring my manager and wouldn't come out so I said okay, apologised and went back to the store.

When she rang my boss he backed me up and referred her to the menu so when she realised she was in the wrong she changed her complaint to it being me and made up tonnes of bullshit about me being rude and swearing at her, complete lies. Luckily my boss knew me well before the job and trusted me completely and told her she was banned from ordering again! But I will always remember how awful it was for me, not only being lied about but if the boss didn't know me and I had a complaint like that made in the first few weeks I could easily have been sacked on the spot. That cunt could have cost me my job. I often wonder what sort of person she must have been to literally make up a serious complaint about a minimum wage insecure contract fast food worker. Good job she was banned as I'm sure my colleagues would have been tempted to spit in her food if she'd ordered again.

Once when I was working in a supermarket I had to price check an item. The store was really busy and all the tills were in use, so I waited until a customer had paid and asked the next customer if I could just scan an item for another customer. The lady I asked said yes and I scanned the item, took literally 5 seconds. Problem is the machine crashed immediately after, and so the lady was left waiting for 5-10 mins whilst we fixed the issue. She played merry hell, told the manager I had pushed in ‘to do my own shopping’ and that I ‘needed a good slap’ I totally understood her frustration, and apologised profusely when the till crashed, but it really was out of my hands.

Same shop again, a customer asked me if the syrups we put in our coffees (e.g. Caramel latte) were sugar free. Then made a complaint about me to management when I stifled a little giggle, as syrup is literally entirely sugar

Sugar free syrup is a perfectly acceptable thing to ask for - they’re made with sweeteners like saccharine - I’ve got a bottle in front of me right now!

Sugar freeeeee!

Interestingly it was only women that kicked off about me not being willing to enter their dodgy high rise flats on my own at midnight carrying food and money, never men. Men understood completely. Some women didn't give a shit about my safety!

Those kids whose work is never chosen as excellent, despite the fact they try hard, feel shitty. You can show excellent beginnings to a piece of work which helps the less confident understand better. You can show excellent attempts at work which surpasses usual efforts etc.

When I was a teenager I worked in a pub. I frequently had to refuse people service as they were underage / probably underage and lacking ID / so pissed they were having to hold onto the bar to remain upright. The amount of screamed abuse I used to get was unreal - my favourite one ended with "... and you don't even look like you're 18 so you've no facking right to tell me I can't have another drink"
I rapidly learned not to take it personally, to the point that I listened to the words they were using and the complete lack of logic, and had to stop myself bursting out laughing on occasion.

Thankfully I now work in a different sector for a department where the general public perceive that we have something both rare and valuable to offer (and discretion over whether or not to give it to them). It's remarkable how unfailingly polite they are when they think you've got the upper hand...

Working in a charity shop has a customer raise bloody hell because we didn't have enough "bigger size" clothes,and what we had "wasn't nice enough". She refused to accept the concept of donations and made a complain to the manager that we discriminate against overweight people.

When I worked as a cleaner , one lady complained I didn't do the livingroom, which to be fair I didn't. Because her son and husband-had people over and demanded i should "go do stuff upstairs" and be out of sight. Which I did , but the time I was paid for finished before they were done entertaining. She expected me to wait and finish anyways. As if!

I had a woman complain about me advising her that 999 was not the best number to call to report that a homeless man was sleeping outside a block of flats. She had no concern for him at all, she just didn't want him there.

A customer complained to my manager that I was "far happier than I had a right to be"

How very dare you!!!!

I'm a teacher. We had two students who were cousins, one in year 10 and one in year 8. The elder was a bit of a thug but I actually got on with him very well. what does that say about me?

I turned a corner one day to find him intimidating his younger cousin. This culminated in him stealing the younger boy's shoes and throwing them in the bin. I reprimanded him and issued the sanction outlined by the behaviour policy (a "yellow card").

The next day I was summoned to a meeting with the younger boy's mother as she had complained about me sanctioning the year 10.

It was my first year of teaching and I now think the older boy's mother has probably bullied her sister into getting the sanction removed but at the time I was

I just had someone ask me where the nearest shop was to buy chocolate and stuff. She waltzed off before I had a chance to answer her and informed me when she came back that the main reception had a vending machine. I know! I know! I said. I would have told you if you waited for an answer!

We keep getting people ask for directions, waltzing off in the middle of my directions and then coming back to say I hadn't told them properly!!!

Worst I’ve had so far is someone from another department complaining about us spending about £40,000 on lifting equipment so our team could work safely and weren’t risking seriously injuring ourselves at least a couple of times a week.
To make it worse they have literally millions of pounds worth of equipment taking up space in our yard that hasn’t moved in 2 years

A complaint in McDonald's... ordered a plain cheeseburger and complained because there was cheese on it. Ok, next time I'll charge you extra for the cheese and leave it off, that makes total sense!

Marks and Spencers, a woman brought back her apple crumble after she’d COOKED IT complaining the top wasn’t crunchy enough and wanted her 15p refund ( it was reduced )

I used to work PT at Asda. One Sunday morning the fire alarm went off & we had to evacuate. Had a bloke come up to the doors (all of us outside, 2 fire engines there) 'I just want to buy a paper'

Used to work in a call centre. On a call when the fire alarm sounded. Apologised to the customer and said I would phone him back.

He started kicking off, saying it had taken him ages to get through and surely I could deal with him quickly.

Yeah I'll just stay on the call with flames leaping around me

I think the crunchy topping thing is fair enough, I get fed up of buying things that are sold as crunchy/crisp/flaky and they are just doughy and stodgy. IDK if I would have bothered for 15p though.

Years ago I was working in a small bank branch on the ground floor of a 13-floor building.

We always had tea and toast in the morning, and one day, a —dopey— colleague forgot to watch the temperamental toaster, and the bloody thing burnt the toast and set the smoke alarms off. Cue evacuation of the whole building and a fire crew turning up to investigate.

While this is all going on, and the building is officially possibly on fire, one silly sod insisted on going into the branch to get some money out.

We kicked the tea-and-toast habit that day.

I worked on cruise ships. We regularly got:
• the ship is moving too much
• that they're not allowed to get off the ship whenever they want (in the middle of the sea)
• that's the pools onboard had chlorinated pool water rather than sea water
• the ship was too big/small
• the sound of the crew going home by helicopter each night was distracting
• that the aft lift only took them to the top of the back of the ship and not the front
• that the crew were too multicultural
• that they couldn't get a refund on the ship from something they bought in one of the ports
• that the alcohol was stronger when we were at sea
• it was too difficult to be drunk when the ship was moving
• that we didn't have escalators onboard
• that their room at the back of the ship never went forward
• sometimes the sun shone into their stateroom
• the pool tables were closed when we were in a storm

I could go on...

I worked in a travel agency in my 20s and was asked why certain castle was not built closer to the airport by an American lady

Years ago i worked in a bureau de change...i had a woman come in dead on closing time...i explained i was closed and she screamed 'where am i supposed to get it from then'.....I asked what currency she wanted and she said Icelandic Krona which i didnt have in stock anyway....stupid cow !!!