Hi all, thanks for the continued feedback about this. We're aware that there's been an uptick in trolls posting about specific subjects, and that some of the threads can be quite disturbing and upsetting, and we wanted to let you know that the tech team are currently making some changes to the site that we hope will address the issue of recurrent trolling.
We really do understand why some of you think the solution is to allow users to call troll on threads, but in our experience this causes many more problems than it solves. Our overall aim is to make parents' lives easier - and allowing users to accuse other users of trolling will mean that people who are in genuine need of help might not find it here, when really that's what we're all about.
That said, we're aware that there's a feeling that we're slow to act unless it's an open-and-shut case. We're now erring more on the side of caution when we receive reports - so unless we can see a solid posting history, we're more likely to suspend a thread while we take a look behind the scenes, and ultimately to delete it. In combination with the tech changes coming, we hope this will have a positive impact (and that genuine posters will be understanding if this inadvertently happens to their thread).
As far as inconsistencies in posting histories goes, it's really worth remembering that lots of longterm and regular users change personal details in their posts to make it less likely that they'll be ID'd in real life - so this in itself shouldn't be taken as a sign that someone is trolling, in the sense of 'making stuff up in order to be goady or for lolz'.
We also want to clarify that we've never, ever banned anyone simply for reporting a suspected troll - there's always been more to it than that. So please, please - if you see something you think we should look at then do report; we always check out every single one and we will reply to you once we've got to it.
Thanks all
MNHQ