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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To never want to sell on ebay because it brings disaster into your life?

211 replies

PuffinNose · 01/09/2017 22:47

In the last month, I've bought 12 things from ebay. However of those sellers:

  • 1 had an unexpected bereavement so couldn't post for ages
  • Another's partner was rushed into hospital so couldn't post for ages (must have ruined the holiday they told me they had planned a few days after I paid).
  • 1 was flooded and hasn't had a computer so couldn't post (but thankfully they had their phone of something because they could reply to feedback)
  • 1 of them had a pesky dog who damaged the item. I was a bit disappointed because the item went for much less than it should have done.
  • 1 of them has posted it but it's gone missing but darn it, the post office printer wasn't working so she has no proof but she did post it so no won't refund (don't worry, I know my rights).

So, ebay sellers seem to be an unlucky lot.

What are the best lines you've had from ebay sellers/buyers?

For the record, I'm generally not bothered about delays as long as they tell me. I've replied nicely to all the messages and symphasised as apprpropriate.

OP posts:
falange · 03/09/2017 21:12

I once bought a coat that didn't arrive. Seller was ok and eventually refunded my money. Coat then arrived about 8 weeks later. When I contacted her and said I'd pay she said not to bother and to keep money and coat! So ebay is not all bad.

Cailleach666 · 03/09/2017 21:14

Sorry but not my experience at all.
I sell 600 items a month on ebay- and double that on Amazon too, I have 100% feedback ratings, I make £ 50K profit a year.

Decoratingsucks · 03/09/2017 21:19

I've given up on eBay as well.
I sold a brand new cellophane DVD once that was clearly listed as Region 1. The woman who bought it kicked off that she couldn't play it in her Region 2 player. Apparently since we were both in the UK it was entirely reasonable for her to assume she would be able to play it despite the listing! This was back in the day when DVDs cost quite a bit so I refunded but was then unable to resell as new.

I also bought some baby clothes once that were covered in yellow stains. The seller claimed that her baby had been on special milk that didn't stain so I must have been lying. I binned the clothes.

The final straw was when I bought a "brand new" buggy that arrived with scratches all over it. The footbreak also was filthy so it had clearly been used. The seller tried to get me to accept a partial refund, but she planned to fund this by claiming for the damage from the courier. She was furious when I refused as the damage was from use and she would never have won the claim. She harassed me with countless messages all day for a week. She even claimed that her baby was in hospital so she didn't have time to deal with me.... yet still sent message after message. She told me she would drag it out as long as possible and she did. eBay took months to resolve the case. I eventually got my money back but it was very stressful.

annandale · 03/09/2017 21:30

Generally absolutely fine with the occasional Hmm but I have stopped selling. It may help that I just assume it is about as trustworthy as the old market couverts, ie mostly stolen and 80% scammers. I have my own rules for what I will buy on it, usually stuff with minimal value. I agree it cant last much longer really.

Tanith · 03/09/2017 21:33

Over the years, I've had some lovely sellers - and the very few oddballs.

Two stick in my mind: the charmer who threatened me over a £5 IKEA rug described as brand new and was actually filthy.

And my very first dishwasher. I was so pleased with it, real bargain 2nd hand. DH thought the dispenser didn't look quite right and unscrewed it - to find a dead mouse that had been deliberately fastened up inside Shock

Gunpowder · 03/09/2017 21:35

Catra Flowers so sorry.

IStoleThisUsername · 03/09/2017 21:36

A few years back I sold a pair of size 4 lelli Kelly school shoes for £14. Buyer asked to return as didn't fit so I agreed. I received back an almost identical pair in a size 3, obviously her dds old ones. When I queried it and refused to refund The CF opened an case and won her refund!

Incidentally, I listed the shoes she sent back and they sold for £27 odd so I had the last laugh Grin

Sayyouwill · 03/09/2017 21:38

Was selling some items of clothing and shoes once. I modelled a few pieces but I couldn't fit into others (hence why I was selling them) and I had a male buyer who insisted that I model everything.
I informed him that I didn't fit in some of the pieces so sorry but found pictures of the clothes/shoes online being modelled by a model.
It wasn't good enough. I received so many messages begging me to send them pictures of me wearing the items.

Needless to say I stopped contact immediately and refused to open the app lol

Gunpowder · 03/09/2017 21:43

We just did a massive clear out at home. Wanted to get rid of DH's old designer shirts etc. LOADS of stuff. I thought about selling the best bits on eBay but in the end took everything to the charity shop instead. After reading this thread I am so glad I didn't attempt to sell any of it!

MrsJamesAspey · 03/09/2017 21:49

It wasn't good enough. I received so many messages begging me to send them pictures of me wearing the items.

You could have charged a lot of money for that Grin

I remember seeing on a forum a link to eBay of a woman who'd buy pop socks, model them for a photo and then sell them to the highest bidder. Just normal photos of her feet and calves and she'd get £30-£40 a pair 😂😂

reallyyesreally · 03/09/2017 21:51

Oh yes the trashed shoes that made a fortune. Does that still go on? asking for a friend

Twofurrycats · 03/09/2017 21:56

I sell on eBay a lot. 99% of transactions go smoothly but the ones that don't can take up a lot of time. Mainly though unscrupulous buyers come up with the same tales:

  1. never received it - despite tracking and a signature?
  2. it is a fake. This doesn't even have to be a designer item! And strangely enough they want to keep it but have a partial refund. As I'm a business seller I have records and receipts for everything. Once I say that I am quite prepared to show these to eBay I usually never hear a word.
  3. the bought it and it doesn't fit but don't want to pay for the return. Tend to claim there is something wrong with the item. As they are wise to sellers asking for photos of damage this now is a mystery odour. Not a lot you can do about these but I do report it to eBay - if they do it too many times it shows up.
chewiecat · 03/09/2017 22:01

I sold a sofa on eBay, the buyer transferred me the money in July. He still hasn't collected it yet Hmm I have sent multiple emails to chase but no response

I have relisted it back on eBay now but not sure what to do if it does sell

reallyyesreally · 03/09/2017 22:07

@IClavdivs I have finally messaged you about bathlifts. If you're on the app you won't see it

northernshepherdess · 03/09/2017 22:25

My worst... my first sale was tickle me Elmo... free post. He sold for £6.57. Buyer asked for cheaper postage so I sent second class...she then filed a not received. EBay froze my account but I believe she went on to sell the not received Elmo and they unfroze it.
I brought a wooden file cabinet and when I got there to pick it up it swayed as she walked passed it. I photographed all the damaged broken support struts. She told me I wasn't getting a refund...and eBay showed her I was.
Recently I brought a lovely looking dress with an overstretched waist band, a red wine type stain and sweaty rungs on the pits. She said that I was lying...even with photos..and that she didn't take returns. Then said she would refund what I spent but not received it return postage.i sent eBay the photos and was refunded no problem.
My worst stuff up was sending the wrong item to the wrong bloke... I ended up refudijng all over the place. Urgh. Luckily the guy who got the shoes also got someone else's shirt. He posted the shirt on for me and I refused him the shoes. Which he kept as part of the deal.

Maireadplastic · 03/09/2017 22:46

Cailleach- it sounds like you could make even more money by running online eBay masterclasses.

chaseylayne76 · 03/09/2017 22:58

When I first used eBay a friend told me a piece of advice that I have always remembered and often pass on to people who ask about eBay sales, only pay an amount for an item that you can afford to lose. I've been buying and selling on eBay since 2003 and in that time I think I've only had one item which was about 80p in the end go missing so maybe I've just been incredibly lucky or maybe it's only because I buy small items but I'd never buy a laptop or something big off eBay even with the PayPal promises

keffie12 · 03/09/2017 23:00

I used to sell our stuff l, also family and friends to save them the aggro. I stopped it as the aggro was too much. Mainly positive buyers. 1 or 2 saying they hadnt received and change of tune when I offered them the copy of proof of postage.

What finally did it was selling a brand new pair of diesel jeans my eldest had never worn for £9-99. The woman who bought them then asked me where the 2nd pair were. She said it was 2 pairs and she would never have bought 1 pair for that price. She said she thought it was 2 pairs as I had shown them back and front. Like what! I ended up giving half my her money back removed everything and donated it to charity.

I do buy off there off businesses and careful whom, but selling no. Collect items are even worse as thet get to pick it up and change there mind, try and get money back from you etc

LittleWingSoul · 03/09/2017 23:08

northernshepherdess I sent people the wrong things once too, and was lucky enough that they sent the items on to each other for me and I refunded them all postage and costs so they got items for free. But it was a big mess!

Have given up on selling these days as you can sell 15 items and the loss you make on one item can make the whole thing not worth it.

There are nice people out theRe though... I sold a tripp trapp style high chair for 99p last year and I think think the buyer felt bad for the low bid he won and gave me a bottle of red wine and box of chocs when he collected!

angelfacecuti75 · 03/09/2017 23:25

I've sold things for years on there . I have had the odd thing go missing or not being suitable. Or just the odd one who thought it would be ok to pay six weeks later! ? People also expect a lot for 99p sometimes!

windygallows · 03/09/2017 23:26

People on ebay are nuts.

I once had an argument with a buyer after I'd sent her the wrong item (switched addresses when posting a bunch of items). I resent but she wanted to keep the item and get a full refund. Resulted in some name calling via email as she was, quite frankly, horrendous.

She then contacted the director of the company at my work (noted as one of my ebay delivery addresses), complaining about my behaviour and trying to get me fired, citing our online argument as my 'inappropriate character.' Conservative company didn't know how to react and sought a disciplinary. Thanks crazy ebayer!

I now avoid ebay like the plague. Also don't link in any way to your place of work or people can track you down there....

angelfacecuti75 · 03/09/2017 23:27

I've also made mistakes and sent things to the wrong person but on the whole people are nice people when you are polite and refund quickly or sort a problem out as soon as you can.

RaqsMax · 03/09/2017 23:31

Sold a KS duvet cover from Laura Ashley. Gold jacquard and 2 pillowcases. Cost about £140; sold for £25. For some reason, the matching cushion had an LA label but the duvet cover did not.
Had message from buyer to say I was a scammer and no way were they LA products. Sent pictures of cushion/label anf from LA catalogue to prove were genuine. Buyer then raised complaint. I offered to refund if she posted them back; she refused as too costly. E-bay satisfied they were genuine, but refunded her (I didnt have to). I was cross that she got them for free as was just trying it on.Angry

rachrach2 · 03/09/2017 23:32

I've sold quite a lot of expensive furniture - cash on collection only. I make everyone inspect the item first and then we both sign a receipt and get a copy each too protect both me and the buyer. One, genuine, guy really wanted to arrange a courier but I stuck to my guns and he hired a van in the end. I've only ever had one minor problem as a seller on a cheap DVD. I was irritated (she blatantly copied it and then returned) but I took the hit.

Ttbb · 03/09/2017 23:57

I've never had problems buying or selling! Sounds like you've had a terrible run. Hard cheese!

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