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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

To be a bit off about M&S taking back my free dress?

187 replies

YoLoZammo · 06/08/2017 01:04

I bought several items in the M&S sale. Couple of things didn't fit stupid sizing so I returned them for a refund. The sales assistant couldn't find one item on my receipt and said I could only have a credit note. I knew it was the correct receipt and I wanted a refund so she took me to customer services. We went through each item on the receipt to try and identify which one it was as it was just not scanning as any of the receipt items. Turns out I hadn't paid for it Shock. I had had no idea when i bought it as i just threw the pile on the counter, and paid when asked. I hadn't counted what was scanned or checked my receipt. Who does! It seemed that the original sales assistant had missed scanning or charging for the item.

So, there we were at the customer services desk, with me trying to return a dress I had never paid for, though i hadn't known that at the time. The sales assistant said they had to keep the dress and there would be no refund or exchange and they would out it back out for sale. I accepted that I should no longer be asking for a refund because it wouldn't be right since I hadn't paid for it in the first place. I did ask him if he could at least put the dress in the Oxfam box by the desk (M&S have a charity clothing collection scheme). Since the shop had already lost the dress through its own incompetence so it didnt seem right that it should profit from me bringing it back. He said he would ask his manager but I knew he wouldn't and it was a fob off.

I left the store feeling a bit off. If I hadn't brought it back then i could have ebayed it or given it to charity shop or waited til i slimmed into it. I lost myself a free dress!!! Ok ok I know that would be wrong and I'm honest as the day.

Has anyone else had this happen to them or have got unexpected free stuff?? Cheer me up!! and share some of your windfall with me

OP posts:
Thread gallery
5
ShellyBoobs · 06/08/2017 15:55

AIBU?
Yes, YABU!
No I'm not!

I should have posted this in Chat instead.

Hmm
Original poster
YoLoZammo · 06/08/2017 16:12

Lol shellyboobs I know. Love the name.

As do I the poster who changed to MoralBeryl . I feel like MN royalty now Wink

OP posts:
Original poster
YoLoZammo · 06/08/2017 16:14

And I think anyone has the right to "ask". It was not a diktat. It seemed fair in the circs

OP posts:
Original poster
YoLoZammo · 06/08/2017 16:14

..to me anyway. With my obviously warped moral code

OP posts:
MelvinThePenguin · 06/08/2017 16:21

It seemed fair in the circumstances.

Only based on the strange view that the shop were profiting from the circumstances. They were breaking even.

I give up.

Original poster
YoLoZammo · 06/08/2017 16:48

I understand your point melvin and I don't completely disagree with it. At the time I thought there was a fairer way of looking at it. The shop made an error and lost the dress. It seemed a reward for them to keep it rather than a wrong put right. Since it was lost to them i would rather a charity benefited. It's not a strong view I hold, just another perspective if you can open your mind to it. Perhaps it is twisted logic. I can see both sides. Really. I'm not a bad person or a closedminded one.

OP posts:
Original poster
YoLoZammo · 06/08/2017 16:50

Did I mention this thread was supposed to be lighthearted!?? Yes.Yes I did

OP posts:
FineOldCriminals · 06/08/2017 16:55

I went back to tk maxx to return the second towel they'd sent me in my order: I d ordered and paid for one, but there were two included. The woman at CS was a bit bemused - but I have to look at myself in the mirror every morning, and it wouldn't have felt right to profit from their human error.

Fresh8008 · 06/08/2017 16:58

Obviously not in this case but this is a common problem for shops. Shoplifters steal items then bring them back (without the receipt) and try to get a refund. How is the shop to know it was a accident or a deliberate attempt to steal/defraud?

melj1213 · 06/08/2017 17:19

The shop made an error and lost the dress. It seemed a reward for them to keep it rather than a wrong put right. Since it was lost to them i would rather a charity benefited.

It wasn't "lost to them" though, it was right there on the desk when you brought it back with no reason for it not to go back on the shop floor to be sold, as it should have been in the first place. Businesses don't just write off stock for the sake of it, that is not how businesses are run. If you had kept it and never brought it back then it would have gone down as a loss on the store reports, but every business makes allowances for the occasional loss/damaged item in their accounts.

It's no different to them having 30 of those pink dresses, selling 10 and therefore must have 20 on hand in store. They do a stock check and find they actually only have 15 ... they then put in the stock report, putting down the missing 5 as unaccounted for stock. Three weeks later someone moves some things around in the back room and discover the 5 missing dresses shoved into a corner hidden from sight. They don't just shrug and throw them in the bin where they all really belong they update their stock reports to show they have been found and re-added to the store inventory for sale.

FeelingAggrieved · 06/08/2017 17:33

Why wouldn't they put it back out for sale? YABU.

eatingonlyapples · 06/08/2017 17:49

I worked at a games store nearly 10 years ago and made a mistake on the tills that resulted in a nice family getting a free Wii Fit.

I got in a lot of trouble obviously but I wonder what they did when they realised they hadn't paid for it!

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