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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To be a bit off about M&S taking back my free dress?

187 replies

YoLoZammo · 06/08/2017 01:04

I bought several items in the M&S sale. Couple of things didn't fit stupid sizing so I returned them for a refund. The sales assistant couldn't find one item on my receipt and said I could only have a credit note. I knew it was the correct receipt and I wanted a refund so she took me to customer services. We went through each item on the receipt to try and identify which one it was as it was just not scanning as any of the receipt items. Turns out I hadn't paid for it Shock. I had had no idea when i bought it as i just threw the pile on the counter, and paid when asked. I hadn't counted what was scanned or checked my receipt. Who does! It seemed that the original sales assistant had missed scanning or charging for the item.

So, there we were at the customer services desk, with me trying to return a dress I had never paid for, though i hadn't known that at the time. The sales assistant said they had to keep the dress and there would be no refund or exchange and they would out it back out for sale. I accepted that I should no longer be asking for a refund because it wouldn't be right since I hadn't paid for it in the first place. I did ask him if he could at least put the dress in the Oxfam box by the desk (M&S have a charity clothing collection scheme). Since the shop had already lost the dress through its own incompetence so it didnt seem right that it should profit from me bringing it back. He said he would ask his manager but I knew he wouldn't and it was a fob off.

I left the store feeling a bit off. If I hadn't brought it back then i could have ebayed it or given it to charity shop or waited til i slimmed into it. I lost myself a free dress!!! Ok ok I know that would be wrong and I'm honest as the day.

Has anyone else had this happen to them or have got unexpected free stuff?? Cheer me up!! and share some of your windfall with me

OP posts:
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RedBullBlood · 06/08/2017 09:02

How is it technically yours, though, op? Having something in your possession doesn't make you the owner.

hula008 · 06/08/2017 09:07

It's not theft because it wasn't intentional. Just a mistake that happens sometimes. M & S would have never noticed if you didn't take it back but you did so it was an opportunity for them to rectify the situation.

You should have checked your receipt before you went to return it.

hippyhippyshake · 06/08/2017 09:14

M&S must get hoards of people 'returning' items with 'no receipt'. Why would they believe your 'scam' of it not being scanned and so just hand over a refund? I know that's not what happened but thousands of items are stolen and returned for credit.

SaraWeez13 · 06/08/2017 09:14

I ordered a dress that arrived with a hole in the mesh. I rang up customer services and was given a full refund and I got to keep the dress.

I can't kinda see your thinking but I don't think you've the right to dictate what they do with their products. You should have just excepted the credit note and given that to someone in need.

Mustang27 · 06/08/2017 09:30

This sucks and it would have been nice of them to donate it but they are just till staff they wouldn't be allowed to do that.

Shame you missed out but meh you didn't know so nothing lost really.

IdentifiesAsYoda · 06/08/2017 09:30

You seem to want a reward for doing the right thing. Your reward is that you did the right thing. Be satisfied about that

I am not so sure about your legal position. At the point where you brought it back you discovered you had not paid for it. Therefore it's not yours and if it's not yours, it must be theirs

IdentifiesAsYoda · 06/08/2017 09:31

Mustang is right. They probably don't have the power to do that

trinitybleu · 06/08/2017 09:31

I did a big click and collect grocery order with Asda, collected it fine and then got an email the next day saying they were processing my refund. Thought it was a scam so ignored. Couple of days later the entire amount appears in my account.

When I rang up the lady said someone must have failed to mark the order as collected and not to worry.

Slimthistime · 06/08/2017 09:34

Ive read this three times and I can't work out what the problem is.

SoupDragon · 06/08/2017 09:35

Love all you moral beryls here!!

Why start insulting people about this when you claim in your op "I lost myself a free dress!!! Ok ok I know that would be wrong and I'm honest as the day."

IdentifiesAsYoda · 06/08/2017 09:36

I am deeply deeply wounded at the accusation of being moral. Wounded, I tell you

IdentifiesAsYoda · 06/08/2017 09:36

... agree Soupy

RedBullBlood · 06/08/2017 09:37

Moral Laurels? Moral Corals? There must be something better than Beryl...

WhataHexIgotinto · 06/08/2017 09:41

Love all you moral beryls here!!

Is being a 'moral beryl', as you put it, not a good thing? I think it is.

You describe yourself as 'honest as the day' in your OP, yet you're annoyed about a shop taking back a dress that you didn't pay for and not doing with it what you wanted. Odd.

Slimthistime · 06/08/2017 09:43

okay, I took 2 sleeping pills at 3 and 5 am respectively as the first one didn't work, so bear with me being a bit foggy.

OP bought a dress that she wasn't charged for.

she took it back with a bunch of other stuff for return and refund.

she is whining because M&S took it back when she never paid for it?

WTAF?

IKnewItWasBullshitAllAlong · 06/08/2017 09:44

Op, you're just a grabby cow and don't like being called on it.

NataliaOsipova · 06/08/2017 09:51

I didn't need a tent so gave it to a theology student who had helped me put a bed together (all very random)

This is my favourite bit of this thread Grin. Good title for a book!

feathermucker · 06/08/2017 09:53

Wtf is a moral Beryl?! 😂

hiphopcat · 06/08/2017 09:54

I am genuinely struggling to fathom why the OP thinks she deserved to keep this dress! Shock

She didn't pay for it FFS!

hiphopcat · 06/08/2017 09:55

'Moral Beryls' bahahaaaaa! Grin

There is nothing MORAL about not wanting to keep something you didn't bleedin' pay for luv! Wink

hiphopcat · 06/08/2017 09:56

It is what any normal decent citizen would do!

rightwhine · 06/08/2017 09:58

I'd just be kicking myself that I hadn't taken the credit note when offered. Grin

You are also right that it could have been your error with the wrong receipt. They didn't know that.

I'd feel like you op. Not particularly bothered about it but a bit peeved that they wouldn't put it in the charity box.

VeryCunningStunt · 06/08/2017 09:59

I am genuinely struggling to fathom why the OP thinks she deserved to keep this dress!

I'm struggling to fathom why anyone wants to keep a dress that a) they were accidentally given for free; b) doesn't fit; and c) is (by their own admission) 'hideous' and they don't know why they wanted to buy it in the first place!

Why do you want a free, horrible, non-fitting dress? Confused

BlackbirdSingsInTheDeadOfNight · 06/08/2017 10:00

My grandmother's name was Beryl. She wasn't overly moral. completely misses point of thread

QODRestYeMerryGentlemen · 06/08/2017 10:01

Happened to me with primark once, returned several things dd had bought when with me, there was a vest top that was too big so returned it
Except it wasn't on the receipt, so I hadn't paid for it so they wouldn't let me use the credit against an exchange - which I was totally happy with (£3) but that best bit was they refused to take the vest back and said I HAD to keep it
I expected to get grabbed as I left but no, I gave it to a friend and felt like a shop lifter