First post, have long read this forum but never have I felt the need to post! However, I do now, as I genuinely can't tell if I'm being precious or not.
DD is 14, she looks noticeably young. She's very quiet, has social anxiety and any form of social interaction is a big deal for her. I was quite pleased when she said she wanted to go to town by herself today!
She had bought three bottles of scented spray from a local shop near us for herself. One of the bottles was faulty and didn't work, so she took it back to get a refund. The offer was buy two, get one half price, so DD took the other two back with her. All three had been opened.
The cashier said she'd give DD a refund, as the item was faulty. So she refunded everything onto DD's debit card, DD was happy and everything seeemed fine. However, it turned out the cashier had only meant to refund DD the faulty item, the half price spray. She had made a mistake on the till and ended up refunding DD everything.
The cashier then said DD would have to buy back the other two shampoos at full price as they'd been used, and pick a third one free to replace the faulty half price one. So basically do the original transaction again. However, the money from the refund doesn't go back to the account for three days and DD didn't have enough money in her account to 'buy back' the sprays after the cashier accidentally refunded her all three items instead of the one!
DD was very anxious by this point and a large que had gathered. Manager came down to speak to her, DD said she didn't have enough money to buy back the accidentally refunded items as the money was not in her account and the manager said she had to pay for them, no refund available, as they were partly used and that the other refund was an 'error.' Then asked why DD had accepted the refund knowing she had no money to buy them back, DD said because she thought she was getting a refund for everything, didn't know she would have to buy it back and didn't get why it hadn't put through as an exchange. DD said she had no money to rebuy them again, manager asked her when she would. DD explained that she wouldn't have money for the next two weeks.
In the end, the manager said she had to leave the perfume sprays, took her name, address and phone number and said she had to pay it back by X date. Also said, "we have your details, so we know who you are," and reminded her that she "was on CCTV."
AIBU to be angry? DD says she feels like they've made her out to be some kind of criminal and she feels really embarrassed. She says the manager was rude to her and she got no apology from the cashier for cocking up the refund.
I'm mainly annoyed as she's so young and her anxiety issues are terrible. And J don't think a 14 year old girl should be put in that situation. But I also might just be over reacting as she is my only child 