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AIBU?

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Original poster

In thinking the hotel were assholes?

137 replies

MrsFloppy · 18/05/2017 03:01

So we stayed at a Hilton Garden Inn last night in our way back from holiday.

Dh goes out to pick up take away so I order myself a glass of wine from room service.

It comes, I sign the cheque (and tip the person well) and then ten minutes later I get a call from a very amused dh saying he'd got a frantic call from the hotel saying 'some women not known to you was trying to purchase wine from your room'.

When he told them I'm his wife and asked what the problem was it turns out I signed the bill with my maiden name and that pulled up a red flag as it wasn't the same as the name the room was booked under which wasn't 'protocol'. HmmAnd that next time he'd have to order or sign!!

I know this is a small deal in the big scheme of things but for some reason I'm really fucking annoyed. It's pretty common for wives to have different surnames, or for a couple to not even be married.

OP posts:
mustiwearabra · 18/05/2017 07:43

I feel like I worked in hotels with high amounts of hookers who were fond of a bottle of champagne and a club sandwich after activities Grin

PossumInAPearTree · 18/05/2017 07:45

You couldn't go into a shop with your dh's credit card, use it and sign a different name from what's on the back (pre chip and pin). They would check the signature, realise it's not your card and refuse to serve you. Technically I guess it's the same if it's your dh's card set to pay for the room service. He should have told the reception on check in that he authorised you to use his card.

NapQueen · 18/05/2017 07:48

Their reason is simple. On arrival, dh signed for the room. On departure all charges on his room should be signed for, and these should match the signature on the room.

Dh could simply say "I didnt have that, it isnt my signature" and they would have to remove the item from the tab.

Next time you check in somewhere, either both sign on the check ib document or have one of you as the signatory for the room.

Fintress · 18/05/2017 07:51

A similar thing happened to me a few years ago when I was on holiday with my now husband. We'd ordered poolside drinks and I signed for them, in my name obviously. A little while later someone came over and said my 'husband' would have to sign for them. It wasn't an issue and they were very polite and professional. We didn't put them right about the husband bit as it was Dubai and we know what it can be like there at times.

Only1scoop · 18/05/2017 07:52

I'd applaud their vigilance

P1nkP0ppy · 18/05/2017 07:57

Complete overreaction op Hmm
Do them a favour and find somewhere else to stay in future.
Biscuit

soupplate · 18/05/2017 08:02

We had this in January- charged for a lunch at our hotel which we hadn't had. Turned out some chancer had come in off the street, had a lovely boozy lunch and randomly picked our room number to charge it to. I wish the hotel had called us to check if it was legit! (We didn't pay though, hotel admitted it was their mistake)

Trollspoopglitter · 18/05/2017 08:07

You signed for someone else's credit card. What did you think that little piece of paper was that magically "charges" things to a room? Put your own credit card forward when checking in, and then you can sign for room service yourself.

KoalaDownUnder · 18/05/2017 08:08

Turned out some chancer had come in off the street, had a lovely boozy lunch and randomly picked our room number to charge it to.

That's completely different to someone who's in your hotel room, though.

Unless they have the world's shittest security, I doubt they have randoms 'unknown' to the guest signing for room service.

ProfYaffle · 18/05/2017 08:10

It's odd they didn't take both your names on check in. Dh and I have different surnames and have never had this problem. Just wracking my brain but, especially with chain hotels, they usually take details of everyone staying in the room.

KoalaDownUnder · 18/05/2017 08:12

You signed for someone else's credit card.

No she didn't. She signed a receipt to say that item x had been delivered to the room.

LedaP · 18/05/2017 08:20

She signed a receipt to say that item x had been delivered to the room.

And that it could be charged to the credit/debit card used on the booking.

Babbaganush · 18/05/2017 08:27

I "mystery shop" for hotels and one of the things they are always very keen for me to test is that staff check the signature for any goods charged to the room matches the credit card authorised at check in / room key card. At the hotels I visit (more than one international chain) only the person who has booked the room and provided a credit card should be able to charge goods to the room, that usually means dh can't charge to the room, I have to check if the staff ask to see the room card to check my signature.

I think you are massively over reacting, sounds like the hotel could have handled it better but they have a protocol to follow to ensure both they and the resident of the room are not defrauded.

TheNaze73 · 18/05/2017 08:30

Did you use your real name instead of Mrs Smith....?

Staggers me, what some people get excited about Biscuit

WicksEnd · 18/05/2017 08:42

It's just your name isn't it not your maiden name? I'm confused. But it's early.

KoalaDownUnder · 18/05/2017 08:50

It's just your name isn't it not your maiden name?

OP obviously put 'maiden name' to make it clear that she has a different surname to her husband.

Oldprof · 18/05/2017 08:57

We got married in 2009 (aged 61 and 55). Both been married before.
I kept my surname. Husband and world in general assumed that I wouldn't change names. Nobody's ever raised an eyebrow at this as far as I know.
Why are some posters finding it so hard to cope with?
(I didn't have a dowry either, or a chastity belt).

Empireoftheclouds · 18/05/2017 09:22

Why are some posters finding it so hard to cope with. They are not. The issue is nothing to do with whether someone takes their husbands surname, it's about the hotel being vigilant about who is charging things to a credit card. Perfectly normal behaviour.

FeedMeAndTellMeImPretty · 18/05/2017 09:55

Babbaganush as an aside, how do you get to be a mystery shopper for hotels? Sounds like a fun gig!

Kokusai · 18/05/2017 10:45

A hotel basically accused me of being a prostitute once. Was quit funny.

Met my DP after work in another city. I waited for him in the hotel lobbyt for him. Went up, got changed, we went out for dinner.

I called in the morning for a taxi to take me to the station so I could get back to home city in time for work.

"Certainly MISSSSSSSS Smith (DP's name)" then gave me mega dirty looks when I went out thru the lobby.

Original poster
MrsFloppy · 18/05/2017 11:24

When did I say I was rude to the hotel?!

And it was 7pm, hardly late at night!

That was my thinking, they could have just rung the room to check. Or asked dh at check out the next day.

And we've stayed with them many times before and I've signed for room service or we've used my card to check in and dh has signed and it's never been a problem. We stayed in six different hotels this trip alone, we stay in hotels probably at least twice a month (not a stealth boast, we live on an island) and it's never happened before.

And where I live people do use each other's cards all the time. Grin

OP posts:
Original poster
MrsFloppy · 18/05/2017 11:25

Yes I put maiden name to illustrate that I didn't take my husband's name.

OP posts:
Original poster
MrsFloppy · 18/05/2017 11:26

And I haven't been crying about it or owt. Just was annoyed at the hotel being Shockat us having different surnames. As it's ever been a problem there before I'm assuming it was just one person and their old fashioned ways much like some people on this thread.

OP posts:
expatinscotland · 18/05/2017 11:29

This is classic: MN, I am being unreasonable?

MN: Yes
OP: No, I'm not! It's because I kept my maiden name! They are such sexist arseholes!

You made a mountain out of a moehill. Get over it.

Original poster
MrsFloppy · 18/05/2017 11:31

I'm hardly making a mountain expat. Hmm

OP posts:
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