In thinking the hotel were assholes?

[MrsFloppy]

So we stayed at a Hilton Garden Inn last night in our way back from holiday.

Dh goes out to pick up take away so I order myself a glass of wine from room service.

It comes, I sign the cheque (and tip the person well) and then ten minutes later I get a call from a very amused dh saying he'd got a frantic call from the hotel saying 'some women not known to you was trying to purchase wine from your room'.

When he told them I'm his wife and asked what the problem was it turns out I signed the bill with my maiden name and that pulled up a red flag as it wasn't the same as the name the room was booked under which wasn't 'protocol'. And that next time he'd have to order or sign!!

I know this is a small deal in the big scheme of things but for some reason I'm really fucking annoyed. It's pretty common for wives to have different surnames, or for a couple to not even be married.

The hotel is trying to protect your DH having transactions charged to his room by someone unauthorised and you are complaining about it? It's because he has signed the pre-auth paperwork and the room's booked in his name.

They checked almost immediately because there's only a small window in which to prevent fraud taking place.

Did they really say, 'some woman' or did they say 'a woman'? A lot of hotel workers don't speak English as their first language so I really wouldn't get het up about it.

I doubt very much the call was "frantic" and they can't have been that rude if your DH was "amused".

If someone had charged something to his room and they hadn't bothered checking I expect you'd have thought they were "assholes" then.

The point is that it's not remotely unusual for a husband and wife to have different surnames, so the hotel should have a more tactful way of dealing with this.

Why does anyone have to tactful? Its not a sensitive subject. They asked a quesrion because the Ops name is not on the room booking. The hotel will not find 2 people with different names in a room unusual.

They are right to check that someone not named on the booking is charging to the room.

But it's room service. They delivered it to the room. Why not return to the room or call the room for your dh instead of his mobile?

Your dh would've had to put the three of you down on booking and either people in the room can order room service or only the card holder can order room service meaning marriage is irrelevant They have an odd idea of what defrauding a card is.

op, did they call your dh before they brought the wind then?

I used to work for a specific brand that might or might not cough cough be the one you're referring to and whilst I agree there's no need for the frantic nature of their call, I will say that it's no understatement that if they hadn't investigated this and there turned out to be a problem, the repercussions for them might have been disproportionately huge depending on how self important upper management were feeling the next day.

Why does anyone have to tactful? Its not a sensitive subject.

Just 'polite' then, if you prefer.

'Some woman'? 'Unknown to you'? Daft assumptions by the hotel. What are the chances she's unknown to him if she's sitting in his hotel room?

Must admit I don't know anybody who doesn't share a surname with their spouse.

Borodin Thu 18-May-17 04:24:03
Koala, Legma I think it's clear to most that my comments were meant light-heartedly.

No, It sounded very Goady. Even to my deaf ears.
Words on the internet can be misinterpreted easily. 
(((((Hugs)))))))) I know Now that you meant to be lighthearted

I know about a 6 women that didn't take their husband's name.

And 2 that made up a new name entirely

And a good bakers dozen that double barrelled their names

Also I will say that you wouldn't believe the stuff that goes on in a hotel after dark so if the staff on duty were perhaps not as confident as the likes of me (boot of a woman) then I can understand why they were extra cautious.

Next time you book the room and your DH can set everyone in a flap.

Most couples I know have different surnames. (Middle aged families).

YABU, OP:
To think the hotel should just accept charges on the account without the authorisation of the card holder they have
To be referring to people as assholes and swearing in your answers to other posters
To be up in the night working yourself up about it all (though maybe different time zones )
To create confusion over your name by making it sound as if you have a 'maiden name' and a 'married name '. It's just your name. I have never changed my name, it isn't my maiden name, it's simply my always and forever name. People refer to their 'maiden name ' as the name they had before they changed it on marriage.

YANBU to think that 'some woman' is impolite. Quiz your DH: did they really say 'some woman' rather than 'a woman'?

Yabu. They checked as name different to name booked room. Dh (name which booked) confirmed all ok. End of story. Op i dont know a single person who kept maiden name when married so unusual.

Agree, the hotel could/should have worded it in a polite way. 'Some woman' not 'A guest/female in your room' ...it makes all the difference, especially in the hospitality industry.

I used my surname after marriage as my business name included my surname and to use DH surname with my initial would have been detrimental to my job.
I thought it was quite common for married ladies to keep their maiden names nowadays

Get over yourself!

I would have just found it funny and moved on.

Everybody is looking for a reason to be offended nowadays!

Now was it red, white or rose wine? And what did you get from the take away? I think these questions are important

'some women not known to you was trying to purchase wine from your room'.

How is that polite?

Yes, they were rude. No, there's nothing you can do about it.

I agree, it really isn't a big deal. Dh and I double barrelled so we both have eachothers names. I only know one friend, who kept her name.

Maybe they thought you were a prostitute racking up your clients account.

Good of them to check.

Depends on the question the hotel asked. Did they ask what your name was, or did they ask what name the room was booked under? Have they got your name on the booking as well as your DH? Perhaps the hotel asked the wrong question

YABU. You're being over dramatic and just trying to find something to be offended by.

This is a non-issue.

yabu it,s nothing to do with your relationship basically your dh has booked the room and is liable for the bill ,so anything must be signed for by him, as his has to pay .not fair to ask the hotel to police this can you imagine if they asked you what you relationship was b4 they let you sign .worked in a hotel years ago and people use to try to sign different name then when it came to the bill wouldn't pay because it was a diffrent name . to me it,s impressive that the were on the ball and didn't want your dh to be scammed into paying for other people stuff . i would thanks them .you could always tell them at reception and they would make a note of your name then you could sign.

Your maiden name? Surely it is just your name? It is 2017 after all...

Maybe they thought you were a prostitute racking up your clients account

And it was bring your child to work day?