In thinking the hotel were assholes?

[MrsFloppy]

So we stayed at a Hilton Garden Inn last night in our way back from holiday.

Dh goes out to pick up take away so I order myself a glass of wine from room service.

It comes, I sign the cheque (and tip the person well) and then ten minutes later I get a call from a very amused dh saying he'd got a frantic call from the hotel saying 'some women not known to you was trying to purchase wine from your room'.

When he told them I'm his wife and asked what the problem was it turns out I signed the bill with my maiden name and that pulled up a red flag as it wasn't the same as the name the room was booked under which wasn't 'protocol'. And that next time he'd have to order or sign!!

I know this is a small deal in the big scheme of things but for some reason I'm really fucking annoyed. It's pretty common for wives to have different surnames, or for a couple to not even be married.

Given you were in the room, it is very weird indeed that someone's first assumption was "a woman not known to our customer has broken in and is ordering wine on room service!" Does that happen a lot in the hotel industry? More often than couples having different surnames?

I have my maiden name still.

I took DH's name, that's my married name my parent's surname is my maiden name. If you didn't change your name then surely it's just your name not your maiden name.

Don't sweat it ! Really

Firstly I thought this was really odd- I mean you don't have to supply hotels with the names of all in your room, ever.

But thinking about it more, I think it might be precisely because Hilton garden inns aren't very nice that it's happened- airport hotels are often fairly full of sex workers, after all. Might explain the "some woman" too?

Instasista I worked in many hotels and the most luxurious ones and the airport ones were rife for sex workers.

I'd imagine the "some woman not known to you" was the OP's husband paraphrasing rather than verbatim.

It will be standard procedure not to charge a credit card in one name as directed by a person in another.

Therefore, it would make no sense for them to use that language. I'd imagine it happens a lot, and as the hotel didn't feel the same level of indignation/annoyance as the OP, would have no reason to make it sound anything other than the innocuous courtesy call that it was.

It's not different to when your credit card company calls to check that you have used your card if you spend an unusual amount of money. It's for fraud protection and detection.

OP, you need to get over yourself. Oh and yes, if you didn't change your name on marriage, it's not your maiden name, it's just your name. I also wondered from reading your op why you'd signed in your 'maiden name' rather than your 'married name'.

Yabu.

Blimey, what a non-issue.

What an absolutely bizarre thing to be offended about. This situation has nothing f to do with name changing and everything to do with avoidance of credit card fraud ffs

If someone had tried to charge items to your card and the hotel double checked it would you really be annoyed?

Fucking hell have a

I worked in hotels. It can happen quite alot. Customer (usually male, but not always) invites a 'guest' back to his room. The 'guest' racks up some charges and the customer denies all knowledge.

Or a customer will check himself in. Not note who else is the room (claim to be a single traveller) and claim they dont know who claimed those room service reciepts as they are travelling alone.

Yes sorry multi I meant maybe the reason they were a bit rude is because it wasn't particularly nice, staff tend to not be as polite.

But it's room service to the room in the op's husband's name if you try to charge anything to someone else's room in a hotel you do it from the bar/restaurant/leisure centre NOT the person's room! Checking a different name from a charge in another area is fine but from the room makes zero sense unless she thought someone broke in a room and was hanging around drinking one glass of free wine

No don't worry I didn't take it the wrong way

I don't think they were unreasonable. All sorts of people frequent hotels, which must be part of the reason why some hotels have lifts operated by key cards. How many people have discovered an affair by seeing what was ordered on room service? Next time, make it clear when you check in that both of you will want to order from room service etc. and you have a different surname - they will then probably copy your passport and you won't get any hassle.

I don't think you're BU. I'm definitely in the minority in my friendship group in taking DFiance's name - most of our married friends have kept their own. Also if you were a sex worker (with a child ) you could have just lied and signed with the clients surname surely?

Also I'm guessing if your DH had brought a rent boy to the hotel he wouldn't have this problem - it's the fact you're a woman and the room is booked under 'Mr' presumably?

Either way ignoring all the other issues, the way they said it was rude.

Maybe the hotel has had a problem with random women buying drinks on other people's room accounts? Imagine how pissed off you'd be to have drinks charged to your room by someone else. I know I would be (have been). I think the hotel was just being careful.

Nocabbageinmyeye everything LedaP is why these things are checked. The sneaky and/or illegal stuff people get up to at night time is ridiculous.

Also I'm guessing if your DH had brought a rent boy to the hotel he wouldn't have this problem -

Yes it would have been if he had signed a completely different name.

Yes I took "turns out I signed for it in my maiden name" to mean the op had changed her name and this was a lapse in concentration

You'll get over it.

The name is beside the point.

People who don't have the same surname share hotel rooms all the time. It's beyond normal.

As a former hotel person myself, I agree with mustiwearabra about the prostitution issue.

That having been said, the places where I have worked would have been altogether more discreet - I would have thought that was the norm. But then I only ever worked at vairy naice hotels.

A quick 'thank you, madam, just for policy purposes, may I please ask you to confirm the name on the room reservation?' Should have done the trick and given you a chance to clear things up before they did go wrong.

Also, the hotel really should have a record of the fact that there are two people staying in the room and, technically, of their names. Now, obviously if you signed in under 'Mrs Husband' but signed the bill as 'Ms You' that might have made them suspicious.

You'd think the hotel would have rung the room first, though, to check. I wonder why they rang the Mr on his mobile? How did they know he was out?

Your signature must be very neat and legible that it was even noticed in the first place. When I was running room service trays half the night, it didn't occur to me to scrutinise signatures to make sure that people had the same name. Especially as most people sign with a squiggle or initials anyway.

Surely the front desk would know who was occupying the room anyway, due to fire safety protocols.