I got support group on ESA last year so expecting another medical soon, and both parts of PIP enhanced. I think in an ideal world the person assessing would look at all the information in order to be 100% informed and impartial but that just isn't the case. The ESA assessment was as good as can be expected for a very stressful and painful experience. The PIP was an utter nightmare with every trick in the book to try and trip me up.
At the end of the day the assessors aren't going in unbiased, impartial and informed. They have very little training and seem to have targets to meet on denying claims. The huge amount of claims that get denied then allowed at appeal and tribunal show that. I was assessed by a physio who started off trying to get me to laugh and joke then turned abruptly serious when I didn't engage. She talked down to me, raised her voice, never once used my name but called me 'lovey' in an oddly patronising way throughout.
It was clear she had little experience of mental health issues, one question was 'what are the physical symptoms of your depression'. When I tried to explain using words like feel, it's like, how it affects me really, she cut me off and asked me if I had symptoms like shortness of breath and sweating.
Having spent a lot of time on forums and seeing what people go through, I think even having 1000 pages of medical evidence means nothing at all when the system calls back children with autism after 6 months in case they improved, people with degenerative conditions which is clearly stated in the paperwork from consultants. Mentioning in the assessment you can do something occasionally leads them to writing you can do it all the time. Bedbound people being assessed as being able to get up and clean as the house is clean- nothing to do with their spouse living there obviously.
The system is a shambles and I feel lucky to be out of the carousel for a moment. Just waiting for that brown envelope to tell me of my ESA reassessment. They don't even give a hint of a timeframe, anything from 6 months to 3 years it seems.