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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To complain about this midwife (long)

114 replies

BootieAndTheBlowfish · 24/03/2017 18:24

Baby is fine, I am now fine, (at least physically). Want to make that clear before I start. Also, I'm sorry for the length.

I was induced as I was two weeks overdue. Was given first prostaglandin in a maternity ward about 5pm and was on the CTG for monitoring. There were a few periods of fetal heartrate dips which they decided were temporary loss of contact. Doctor reviewed a few times and said all fine.

Shift change about 8pm. New MW comes and introduces herself. Will call her MW Y(oung) . At this stage I was starting to feel contractions but not too bad. I had been taken off the CTG monitor. There were other people in my ward who were being kept in for overnight monitoring before they went home in the morning.

Few hours later I was in a lot of pain, contractions coming thick and fast and when the MW Y wandered round the ward I/and DH told her there was only 2-3 minutes between them. I was also shaking uncontrollably and vomiting from the pain. My MW Y gave me about half a dozen new sick basins and said she'd come back in a bit and "sit with me for 10 minutes with her hand on my stomach to see what's going on". She came back into the ward a few times and kept saying she'd be back in a bit to sit with me, but never did.

About 1am, another much older MW saw me (as I gave her the sick basins and asked for more) and then gave me diamorphine and an anti-sickness injection, she also did an internal examination about 20 minutes later and said I was definitely in established labour now and was 2cm dilated. She (older MW) wrote on my notes that the diamorphine had had "very limited effect" (although I thought it had as although still very sore, I was no longer vomiting from the pain). DH was told he could probably go home, so he did.

Within 90 minutes of the injection I was back to shaking and vomiting at every contraction. I was passing out asleep after each one, waking up a minute later, vomiting through it, and falling asleep, waking a minute later, vomiting etc. This went on for another hour. When my MW Y would come in I'd tell her and get new sick basins. She kept saying she'd come and sit with me in a bit. She asked if I'd like a bath, but I was doubled over in pain, vomiting and shaking and thought there was no way I could get into a bath so I said I just couldn't.

I then started to bleed quite a lot. And it wasn't stopping, so at 3am I dragged myself out to the MW station and said to my MW Y who was at the desk that I was bleeding and the contractions were really strong. She said that's normal she'd come and see me in 5 minutes. 20 minutes later, no sign of her and still bleeding a constant stream of thick blood, so I went out to the desk and told her again she said she'd come an see me in a bit.

At this stage, older MW overheard me, told me she'd come with me and told my young MW to stay there and do her notes.

Older MW examined me, I was fully dilated.

Within a few minutes (at 4am) she'd run me down to the labour ward to a delivery room. I was then put on the CTG and baby was extremely distressed.

Room fills with doctors, baby's heartrate was dropping to 20 and not able to recover in between as the contractions were too long, too quick after each other and too strong for baby to cope with. I was in hypovolemic shock; vomited almost a litre of greeny black stuff and needed resuscitation fluids "stat" by the anaesthetist. They then said I needed a EMCS (crash, under GA), then 30 seconds later said it was too late for that and I had an emergency instrumental delivery instead. I had a large episiotomy and a major PPH. Baby was tightly tangled in the cord so they struggled getting DC out, and needed a lot of work by the paediatricians after birth to get breathing established. I needed a blood transfusion as my haemoglobin dropped to a life threatening level.

I requested my maternity notes (hence knowing all the above) and there aren't any notes from "my" MW (Y) in the ward, except her "made introductions" note at 8pm. That is her only note in 8 hours. Old MW has notes at 1am after examining me, then her notes when she rushed me downstairs. Nothing from MW Y between 8am and 1am, or 1am and 4am, despite the number of times I told her (MW Y) I was shaking/vomiting/in agony.

I am really upset about this (the labour generally, but especially the lack of notes). If something had gone really wrong, there was no record that I had been asking for help for a couple of hours previously. They'd have said they didn't know and I didn't tell them anything, and it wasn't their fault.

I am really struggling to come to terms with what happened. How close I came to losing DC, because of MW Y. Why she decided that DC and I didn't matter, and I wasn't worth checking on or examining. That she must have assumed I was lying/exaggerating about what was happening. That I had to do the whole "active labour" part completely alone, no pain relief, in a maternity ward with women who were not even in labour on the other side of the curtain, who were probably upset hearing me vomiting everywhere. It was so humiliating, and I was worried I was waking them or scaring them and trying not to make noise with the contractions. That I had to drag myself out to the desk, twice, and then it took the older MW overhearing me to get any help. I have never felt so alone in my whole life.

I want to know that she knows what happened, so she never dismisses someone in that position again. I just need to know she knows.

I can't have a debrief because it would be with the medical team, not a midwife, due to the type of birth (I've asked). It's the pre-birth care I'm annoyed about. I have no problem with anything the doctors did in the delivery room, they all did what they had to given the situation. It's clear from my notes they were quite 'WTF' about how I'd been landed on them fully dilated in that state. I'm so, thankful they saved us both (I've sent card and present). But I'm annoyed at the midwife.

Will she have been spoken to about it already, given what happened? Should I complain about her, (if so, to whom?) or let it go? DH says she would definitely know as older MW would have had to explain when she rushed me to the delivery suite and she wouldn't have taken the hit for her. I need to know she knows. I suppose she must?

OP posts:
crazywriter · 25/03/2017 00:10

Please do say something! That lack of care shouldn't be happening and I'm so sorry you went through it.

I had a traumatic experience but not because of the midwifery team. Actually it was because of good midwives that my DD1 amend I are still here. DD2 was elected Cs and my.midwife was so happy I chose that so there wasn't a risk of the trauma repeating. Midwives are supposed to look after mum and baby.

BTW DD1 was induced. I had a midwife with me the whole time and the notes were constantly being written in. There wasn't bleeding (no throwing up but high pain threshold and what I did have was managed properly) and I was checked regularly. Baby was also on a monitor (luckily considering the distress she ended up in).

I never got closure about the trauma until DD2 3.5 years later. Only then did my midwife get all the previous notes and have a read through to find out exactly what happened. Because the notes were there she was able to make recommendations and offer sound advice. I'm not sure what would have happened if she didn't have those notes but I know someone would have been in trouble for it.

I'm glad to hear you and baby are physically well not. I'll be honest I'm that you stated that at first and I'm so sorry for the PP who lost her baby after being induced because of errors.

kiwigeekmum · 25/03/2017 06:12

Just so you can see it here in black & white, there has been 100% agreement here that YANBU.

YANBU to feel sad/upset/traumatised by your experience (regardless of the positive outcome in the end).

YANBU to put in a formal complaint. In fact, PLEASE DO!!

YANBU to have a need to talk about this.

YANBU to feel minimised by people trying to silence you.
YANBU to seek some professional counselling to help you process this. Again, please do.

Your written account of what happened will count, even if the MW notes don't show the details. Don't let fear of being dismissed stop you from taking the necessary action. Push it further and higher if you have to until someone takes you seriously.

I really hope this can be a healing process for you and you will be able to find peace in the knowledge that you've helped create a safer environment for other mothers. Flowers Flowers

Batteriesallgone · 25/03/2017 07:32

I have to be honest with you. When I complained I had a midwife say to me 'well there's no record of that in your notes, and I wasn't there, so I can't comment on your recollection...' and the way she said it was very much an accusation that I was lying. I was devastated. Some things about my labour were never properly explained.

Do you have any female friends who maybe could advocate for you? I wish I had taken a female lawyer friend to that meeting rather than DH (who was very much of a 'they are being dicks, let's get out of here' mentality).

HOWEVER, I still feel better for complaining. Even though they were horrible to me and it never got anywhere. Still feel shit in some ways, but I feel better. If nothing else it meant I did actually go over the experience properly in my mind. You are in a pretty bad place at the moment. You might think being treated badly during a complaint would be worse but actually I found broadcasting it, standing up for myself as much as I was able, helped. Helped me find some strength again. I would still urge you to complain.

Headofthehive55 · 25/03/2017 07:59

What is it with this lack of examination?
My first had a high head, early labour - not examined off for a csection.
Fourth one, high head, not examined for hours, oh you need a c section.
Midwife faffs with papers.

Husband decided to look under the covers sensible man, and greeted DS s head. I was delivering whilst no one as noticing with several Drs in the room and the midwife.

beargrass · 25/03/2017 08:41

I think the idea of taking a female friend is a good one. My DH also got really annoyed at the session we did and just wanted to leave. He thought it was a waste of time (he was right!)

Sorry, it was a birth reflections session. I just couldn't remember the name of it

Liskee · 25/03/2017 09:52

Agree with everyone who says make a formal complaint and seek some kind of counselling for yourself to work through any resulting trauma. I had 2 inductions 18 months apart. The first was difficult and when pregnant with DC2 I sought birth afterthoughts counselling. It helped so much and meant I was going into my second induction feeling so much stronger, more positive and more able. Congratulations on your baby and I'm so pleased you are both well 💐

AshesandDust · 25/03/2017 10:10

I can relate to your hesitancy in complaining in case the
MW involved in your traumatic experience denies it happened.
I had a terrible experience while visiting my dying brother in
hospital - I still find it difficult to talk about it years later.

I wrote to the chief exec of the hospital some time later to
complain about what had happened and I asked him not to
tell me the outcome of any inquiry because I expected the staff
to lie and I couldn't handle that on top of everything else.

I received a lovely letter back saying there would be a thorough
investigation and that they were taking my complaint very seriously etc.
I felt satisfied with that and it helped me to know that.

Maybe you could complain and ask that the results of any
investigation be filed until you are less traumatised to deal with it -
however long that may be.

Lulabell1979 · 25/03/2017 10:12

So sorry this sounds horrendous. Definitely complain but not just to PALS, cc the chief exec and say you want a meeting within 28 days or will take it further. Ask for a debrief and I would suggest you employ an independent doula to attend with you, they will know what to ask and get a feeling for how badly this has strayed from routine. You can then decide whether you want to take it any further to the CQC or NMW.

And next time... (if you have another one after all this) don't let your husband go anywhere! A really good friend of mines husband popped to McDonald's during her labour and by the time he got back she was in real trouble and no one was helping her. We really need an advocate in this situation.

You are owed an explanation to help you deal with this and I hope you get one but try and enjoy your baby to. If your DH and mum are not supportive try a doula or therapist. If you are in the midlands/northwest google "better birth doulas Tina coley" x

Batteriesallgone · 25/03/2017 10:21

If there is a next time, employ a doula.

Honestly, being sole birth partner is a lot of stress on anyone, let alone someone with no training and a lot of emotion tied up in the experience, like a husband/father. I would never have had more kids without employing a doula.

thatsnotmyusername · 25/03/2017 10:25

Where I work a 1500ml pph would automatically trigger an internal review of the case.

You had an unacceptable level of care please complain and get a debrief xxx

INXS · 25/03/2017 20:12

I second the idea of taking someone other than your husband to advocate for you, though not necessarily instead of your husband -perhaps three of you would help tip the balance of power in your favour a little, in fact.

"If I complain, there is no record in my notes of me saying to the midwife about the bleeding, or about the vomiting, because the notes are blank. What if they say it didn't happen?"

I would practice a few stock phrases such as "there are no notes, of any kind for 8 hours. I think we can agree that this alone indicates negligence" - someone else will be able to come up with better wording - but the gist is "we all know that something happened in that time, due to the almost-disastrous outcome, and it's the MW's fault that she seemed completely oblivious to the entire thing"

INXS · 25/03/2017 20:13

In other words - the fact that your notes are blank for 8 hours, when you were clearly in established labour, is certainly not something they can use in their defence. It is part of your complaint!

BootieAndTheBlowfish · 27/03/2017 19:51

Thanks INXS, only just saw your response as I came back to say.

I've just watched the piece on Ch4 News about Frankie Cappuccini, so yes, I need to raise it, just in case it happens to someone else and there is a bad outcome.

Thank you everyone. Flowers

OP posts:
Softkitty2 · 27/03/2017 20:42

bootie i agree with INXS use the lack of notes as your evidence, like pp have said complain in order for the MW to know what she did nearly cost a life and the outcome could have been worst; it is not blaming but reflecting on her practice and hopefully she will learn from it.

For your own closure I think you need to know what MW Y knows she was negliegent.

steph my heart goes out to you, I have a young baby and cannot even begin to imagine what you are going through Flowers

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