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Share your dilemmas and get honest opinions from other Mumsnetters.

To complain about this midwife (long)

114 replies

BootieAndTheBlowfish · 24/03/2017 18:24

Baby is fine, I am now fine, (at least physically). Want to make that clear before I start. Also, I'm sorry for the length.

I was induced as I was two weeks overdue. Was given first prostaglandin in a maternity ward about 5pm and was on the CTG for monitoring. There were a few periods of fetal heartrate dips which they decided were temporary loss of contact. Doctor reviewed a few times and said all fine.

Shift change about 8pm. New MW comes and introduces herself. Will call her MW Y(oung) . At this stage I was starting to feel contractions but not too bad. I had been taken off the CTG monitor. There were other people in my ward who were being kept in for overnight monitoring before they went home in the morning.

Few hours later I was in a lot of pain, contractions coming thick and fast and when the MW Y wandered round the ward I/and DH told her there was only 2-3 minutes between them. I was also shaking uncontrollably and vomiting from the pain. My MW Y gave me about half a dozen new sick basins and said she'd come back in a bit and "sit with me for 10 minutes with her hand on my stomach to see what's going on". She came back into the ward a few times and kept saying she'd be back in a bit to sit with me, but never did.

About 1am, another much older MW saw me (as I gave her the sick basins and asked for more) and then gave me diamorphine and an anti-sickness injection, she also did an internal examination about 20 minutes later and said I was definitely in established labour now and was 2cm dilated. She (older MW) wrote on my notes that the diamorphine had had "very limited effect" (although I thought it had as although still very sore, I was no longer vomiting from the pain). DH was told he could probably go home, so he did.

Within 90 minutes of the injection I was back to shaking and vomiting at every contraction. I was passing out asleep after each one, waking up a minute later, vomiting through it, and falling asleep, waking a minute later, vomiting etc. This went on for another hour. When my MW Y would come in I'd tell her and get new sick basins. She kept saying she'd come and sit with me in a bit. She asked if I'd like a bath, but I was doubled over in pain, vomiting and shaking and thought there was no way I could get into a bath so I said I just couldn't.

I then started to bleed quite a lot. And it wasn't stopping, so at 3am I dragged myself out to the MW station and said to my MW Y who was at the desk that I was bleeding and the contractions were really strong. She said that's normal she'd come and see me in 5 minutes. 20 minutes later, no sign of her and still bleeding a constant stream of thick blood, so I went out to the desk and told her again she said she'd come an see me in a bit.

At this stage, older MW overheard me, told me she'd come with me and told my young MW to stay there and do her notes.

Older MW examined me, I was fully dilated.

Within a few minutes (at 4am) she'd run me down to the labour ward to a delivery room. I was then put on the CTG and baby was extremely distressed.

Room fills with doctors, baby's heartrate was dropping to 20 and not able to recover in between as the contractions were too long, too quick after each other and too strong for baby to cope with. I was in hypovolemic shock; vomited almost a litre of greeny black stuff and needed resuscitation fluids "stat" by the anaesthetist. They then said I needed a EMCS (crash, under GA), then 30 seconds later said it was too late for that and I had an emergency instrumental delivery instead. I had a large episiotomy and a major PPH. Baby was tightly tangled in the cord so they struggled getting DC out, and needed a lot of work by the paediatricians after birth to get breathing established. I needed a blood transfusion as my haemoglobin dropped to a life threatening level.

I requested my maternity notes (hence knowing all the above) and there aren't any notes from "my" MW (Y) in the ward, except her "made introductions" note at 8pm. That is her only note in 8 hours. Old MW has notes at 1am after examining me, then her notes when she rushed me downstairs. Nothing from MW Y between 8am and 1am, or 1am and 4am, despite the number of times I told her (MW Y) I was shaking/vomiting/in agony.

I am really upset about this (the labour generally, but especially the lack of notes). If something had gone really wrong, there was no record that I had been asking for help for a couple of hours previously. They'd have said they didn't know and I didn't tell them anything, and it wasn't their fault.

I am really struggling to come to terms with what happened. How close I came to losing DC, because of MW Y. Why she decided that DC and I didn't matter, and I wasn't worth checking on or examining. That she must have assumed I was lying/exaggerating about what was happening. That I had to do the whole "active labour" part completely alone, no pain relief, in a maternity ward with women who were not even in labour on the other side of the curtain, who were probably upset hearing me vomiting everywhere. It was so humiliating, and I was worried I was waking them or scaring them and trying not to make noise with the contractions. That I had to drag myself out to the desk, twice, and then it took the older MW overhearing me to get any help. I have never felt so alone in my whole life.

I want to know that she knows what happened, so she never dismisses someone in that position again. I just need to know she knows.

I can't have a debrief because it would be with the medical team, not a midwife, due to the type of birth (I've asked). It's the pre-birth care I'm annoyed about. I have no problem with anything the doctors did in the delivery room, they all did what they had to given the situation. It's clear from my notes they were quite 'WTF' about how I'd been landed on them fully dilated in that state. I'm so, thankful they saved us both (I've sent card and present). But I'm annoyed at the midwife.

Will she have been spoken to about it already, given what happened? Should I complain about her, (if so, to whom?) or let it go? DH says she would definitely know as older MW would have had to explain when she rushed me to the delivery suite and she wouldn't have taken the hit for her. I need to know she knows. I suppose she must?

OP posts:
MatildaTheCat · 24/03/2017 19:09

Definitely complain, it will lead to a full investigation and the care given and note taking or lack thereof will be heavily criticised. I'm absolutely horrified that, if I've understood this correctly,my our baby was not monitored between the first CTG and the delivery room? That is negligence. It sounds as if you had a reaction to the prostaglandin which is a well known possibility.

So glad you are both ok but yes,you deserve a proper explanation and apology. Unfortunately hospitals can be very wary of the risk of litigation and may be quite 'coy' about their shortcomings. Make sure you are supported through a complaint.

MuncheysMummy · 24/03/2017 19:10

You really MUST make a formal complaint! Or she will do this again and next time somebody might just die!!

passthewineplz · 24/03/2017 19:12

Sorry to hear what happened OP, glad both you and your baby are ok.

Will she have been spoken to about it already, given what happened?

She probably won't have been spoken to by management unless the other midwife, or another member of staff officially raised the issue with management.

Please raise it with PALS or contact the hospital and ask them to confirm their complaints policy, so that the midwife can be dealt with appropriately.

NoFuckingRoomOnMyBroom · 24/03/2017 19:13

Absolutely complain, what an horrendous experience for you & DC.
Steph I am so sorry yours was the worst outcome Flowers

missymayhemsmum · 24/03/2017 19:16

Write down your recollection of what happened now while its fresh. Complain to PALS and your local supervisor of midwives, with a copy to your GP and your MP. Maternity services are under huge pressure, but what happened to you was unacceptable.
Glad you and baby are now ok.
I hope you can find the right balance between trying to make sure it doesn't happen to anyone else and being able to put it behind you and enjoy your baby.

roselondoner · 24/03/2017 19:16

100% complain. I hope you're both ok and I'm really sorry this happened to you Flowers

kiwigeekmum · 24/03/2017 19:19

OP that sounds horrific, I'm so sorry. Flowers Flowers

Yes, the most important thing is that Mum & Baby are both well at the end of the day, but it's not the only important thing.

Your labour and birth sound really traumatic and could have been a completely different experience with better care. Please do file a report and record your concerns about this midwife. I know midwives do an incredibly hard job, but issues like this need to be flagged so they can keep an eye on things or offer better training or support to the staff. Maybe start with writing down a clear record of your experience with as many details as you can remember, and include this with a letter to PALS explaining your complaint. There may be organisations who can support you through this process.

I also agree with PP who suggested counselling. The post-partum period is hard enough without dealing with a traumatic birth. The sooner you get some support to help you process this, the better.

In the meantime, snuggle your precious baby, and know that you are a ROCKSTAR Mum who did a massively hard thing. You are amazing. Flowers

Gunpowder · 24/03/2017 19:24

{{{Steph}}} I'm so sorry. Flowers

Don't have anything wise to add OP but I would speak to PALS too. Hope you are ok.

Gertrudeisgerman · 24/03/2017 19:24

My trust uses paper notes during established labour on LW (partial eclipse records) but on AN/PN wards they use both. OP was on AN ward for induction, and the young MW was working on AN ward so her notes should have been put on the system surely?

During AN/induction care we have to retrospectively update on our system, using our paper notes or memory. If a woman presents at desk/buzzes stating pain/temp/tightening we have to MEWS score them and has to be recorded on the system. I have worked in two trusts so assumed this happened every where on AN/PN wards?

BootieAndTheBlowfish · 24/03/2017 19:28

Thank you all for your kind comments and for not making me feel like I am overreacting.

steph I am so, so sorry that you lost your baby girl. I cannot even imagine how difficult that must be and I'm sorry you've had to read my ramblings when you have that outcome to deal with. Flowers

Gert I lost 1.5 litres, but I'm very little so they said it was over a third of my blood.

The young midwife never did a vaginal examination, or any examination, or check the heartrate, or anything other than offer me a bath, really. The older midwife did a VE at 1am, and then at nearly 4am when she heard me out at the desk. I definitely didn't get hourly heartrate checks either. I had been taken off the CTG late evening, then only one HR check after the VE at 1am.

I think about what happened every day. Often quite objectively and just feel so thankful. But DH and DM I think really want me to move on from it. DH gets fed up with me talking about it now (it's been a few months) and unfortunately that makes me feel a bit dismissed about it and then I feel my feelings on it spiral out of control and I want to not exist. I feel awful even saying this having read steph's post. I don't feel like that often, but I have felt it a few times. Ridiculous, I know, as I have a perfect gorgeous baby. Usually I am fine. But I do get stuck on the what ifs. Sometimes I feel like I'm exaggerating because we're both fine, but reading my notes was surprising with the "stat" and several "Distressed ++" written on it, which I guess means I wasn't just "normal labour distressed".

OP posts:
beargrass · 24/03/2017 19:35

I really feel for you, OP, and I would complain under these circumstances. I've had a debrief on my experience, and it wasn't worth it. Made me feel much worse. Just an opportunity for the hospital to gloss over it and tick a box. They ignored what they wanted to ignore when we met them, and we'll be taking it further. If I'd known, I would have gone through PALS as PP suggests.

INXS · 24/03/2017 19:35

"DH gets fed up with me talking about it now (it's been a few months) and unfortunately that makes me feel a bit dismissed about it and then I feel my feelings on it spiral out of control and I want to not exist."

Please make a complaint, OP, and get some help for you as well. This should not have happened to you and you deserve help and to be listened to. Flowers

INXS · 24/03/2017 19:37

"I really feel for you, OP, and I would complain under these circumstances. I've had a debrief on my experience, and it wasn't worth it. Made me feel much worse. Just an opportunity for the hospital to gloss over it and tick a box."

I've had similar. It was like being spoken to by a snake. This related to the death of a relative and the doctor I spoke to was manipulative, citing a similar experience he had personally had, as if it made up for the negligence they had committed.

Like the OP, there were also hours and hours where no notes were made at all. The nurse said "when we check and there is nothing wrong, we don't write anything."

I know many HCPs would never act like this, but some do, and it's appalling.

nocoolnamesleft · 24/03/2017 19:38

Go to PALS.

I'm a paediatrician. Successfully resuscitating a baby is the most incredible thing ever. Finding out that a baby could have been spared from needing that it one of the worst feelings ever. In general, if we do find out, we start the shit storm ourselves. As, indeed, would the obstetricians I work with in the situation you describe. But maybe not everyone, and everywhere, would. And this needs looking into properly. Maybe the midwife needs retraining. Maybe she's crap. Maybe she's been pointing out to the managers for years that the staffing level is woefully inadequate, and one day a disaster will happen.

Please, do not feel bad for wanting to take this further. Who knows, you may even save lives.

Gertrudeisgerman · 24/03/2017 19:39

1500ml is a significant PPH so you can definitely ask for a review into the clinical decisions made up to that point.

You can also ask why there wasn't an examination of the blood draining from the vagina (did you put a pad on? Did she ask to see the pad?) & no check on HR.

You will need to talk about this repeatedly and often. Its normal with birth trauma so don't apologise.

Steph so sorry to hear about your loss. Did the hospital refer you to SANDS?

notapizzaeater · 24/03/2017 19:40

I'd def make a complaint - no wonder you are thinking about it.

So sorry Steph for your loss

CesareBorgiasUnicornMask · 24/03/2017 19:41

I think it's worth having the debrief with the medical team - they'll feed things back to the midwife and it may be cathartic for you to be able to talk it through with people who fully know the situation. So glad you and your baby are both ok.

ClaireH26 · 24/03/2017 19:42

You sound traumatized, that is why you need to go over and over what happened. Some counseling would definitely help. It sounds like the midwife made some major failings; it can happen sometimes in a busy antenatal ward that you don't realize how far along a lady is- it sounds like you went from 2 cm which is still early labour to fully dilated very quickly which is unusual, particularly for a first labour/induction. Midwives don't want to do vaginal exams too frequently as it introduces bacteria etc and you have to justify why they are done. However, with the vomiting they should have done your observations and put them on a mews chart. If you were bleeding steadily, that is an emergency situation. I'm quite astonished you were not rushed up to the delivery suite at that point, or put on a CTG. That's a major failing. Definitely complain to PALS and the supervisor of midwives. I'm so sorry you had such a difficult time and I do hope you get some closure xx

Heartbroken47 · 24/03/2017 19:44

What an awful experience, I had a difficult birth due to sub standard care and did complain. I was assured the midwife had been disciplined and sent on further training. I was offered a meeting but we then went down the legal route ( my son was show upping issues which Drs put down to birth trauma) and all direct communication halted.
I do wish I'd had that meeting, though not sure how I'd have coped with it.
I did suffer PTSD though only realised many years later that's what it was. Still can't watch childbirth on TV - my daughter was born under elective Caesarian.
Best of luck to you

Vegansnake · 24/03/2017 19:48

I didn't complain 20 yrs a go,and bitterly wished I had...it massively effected my relationship with my child,I struggled to bond,and it effected decisions I made in later births

Oblomov17 · 24/03/2017 19:50

I'm so very sorry. You should complain.

But complaining is a very hard and fraught process and rarely does anyone admit fault, unless they are forced to, and even then it's often not willingly - they often don't change. so be prepared for that.

Frazzled2207 · 24/03/2017 19:56

Please do complain and get a debrief. My debrief was actually very helpful in helping me deal with my anxieties about arrival of dc2.
Dc1 was traumatic instrumental delivery.

Please also seek proper counselling.
Am pleased there was a good outcome but that's not good enough.

43percentburnt · 24/03/2017 20:02

Complain through PALS. Explain exactly what happened and how it made you feel. Praise the staff who were good.

Best of luck.

BootieAndTheBlowfish · 24/03/2017 20:09

If you were bleeding steadily, that is an emergency situation. I'm quite astonished you were not rushed up to the delivery suite at that point, or put on a CTG. That's a major failing.

Well I suppose I was by the older midwife when she overheard me telling young midwife the second time. As soon as she heard me telling young MW, and her saying she'd come in a bit, old MW examined me then rushed me downstairs to the delivery room and I was put on the CTG straight away down there. But no, the young midwife didn't do anything the first time I told her.

You can also ask why there wasn't an examination of the blood draining from the vagina (did you put a pad on? Did she ask to see the pad?) & no check on HR.

No pad given. I was trying to clean myself up with baby wipes Sad I know that sounds stupid but I was so embarrassed, had no privacy really as still on ward and I didn't know what it was. I couldn't get a "break" in the blood as it was kind of "stringy" and constantly oozing out (sorry, tmi), for at least an hour in the end, as the obstetrician has mentioned it in her notes from the delivery room later. I brought the baby wipes (about 10+ of them) out to the desk first time but no, she didn't really look at them.

Mamma I had completely forgotten there was a call bell. So I was just speaking to her when she came into the ward, then went out to desk because I was really worried and didn't want to wait until she came back round.

Thank you all for not telling me I'm overreacting. Flowers

OP posts:
KindDogsTail · 24/03/2017 20:14

Steph0488 I am so sorry about your baby girl. How very sad, and what a needless loss Flowers