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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To complain about this midwife (long)

114 replies

BootieAndTheBlowfish · 24/03/2017 18:24

Baby is fine, I am now fine, (at least physically). Want to make that clear before I start. Also, I'm sorry for the length.

I was induced as I was two weeks overdue. Was given first prostaglandin in a maternity ward about 5pm and was on the CTG for monitoring. There were a few periods of fetal heartrate dips which they decided were temporary loss of contact. Doctor reviewed a few times and said all fine.

Shift change about 8pm. New MW comes and introduces herself. Will call her MW Y(oung) . At this stage I was starting to feel contractions but not too bad. I had been taken off the CTG monitor. There were other people in my ward who were being kept in for overnight monitoring before they went home in the morning.

Few hours later I was in a lot of pain, contractions coming thick and fast and when the MW Y wandered round the ward I/and DH told her there was only 2-3 minutes between them. I was also shaking uncontrollably and vomiting from the pain. My MW Y gave me about half a dozen new sick basins and said she'd come back in a bit and "sit with me for 10 minutes with her hand on my stomach to see what's going on". She came back into the ward a few times and kept saying she'd be back in a bit to sit with me, but never did.

About 1am, another much older MW saw me (as I gave her the sick basins and asked for more) and then gave me diamorphine and an anti-sickness injection, she also did an internal examination about 20 minutes later and said I was definitely in established labour now and was 2cm dilated. She (older MW) wrote on my notes that the diamorphine had had "very limited effect" (although I thought it had as although still very sore, I was no longer vomiting from the pain). DH was told he could probably go home, so he did.

Within 90 minutes of the injection I was back to shaking and vomiting at every contraction. I was passing out asleep after each one, waking up a minute later, vomiting through it, and falling asleep, waking a minute later, vomiting etc. This went on for another hour. When my MW Y would come in I'd tell her and get new sick basins. She kept saying she'd come and sit with me in a bit. She asked if I'd like a bath, but I was doubled over in pain, vomiting and shaking and thought there was no way I could get into a bath so I said I just couldn't.

I then started to bleed quite a lot. And it wasn't stopping, so at 3am I dragged myself out to the MW station and said to my MW Y who was at the desk that I was bleeding and the contractions were really strong. She said that's normal she'd come and see me in 5 minutes. 20 minutes later, no sign of her and still bleeding a constant stream of thick blood, so I went out to the desk and told her again she said she'd come an see me in a bit.

At this stage, older MW overheard me, told me she'd come with me and told my young MW to stay there and do her notes.

Older MW examined me, I was fully dilated.

Within a few minutes (at 4am) she'd run me down to the labour ward to a delivery room. I was then put on the CTG and baby was extremely distressed.

Room fills with doctors, baby's heartrate was dropping to 20 and not able to recover in between as the contractions were too long, too quick after each other and too strong for baby to cope with. I was in hypovolemic shock; vomited almost a litre of greeny black stuff and needed resuscitation fluids "stat" by the anaesthetist. They then said I needed a EMCS (crash, under GA), then 30 seconds later said it was too late for that and I had an emergency instrumental delivery instead. I had a large episiotomy and a major PPH. Baby was tightly tangled in the cord so they struggled getting DC out, and needed a lot of work by the paediatricians after birth to get breathing established. I needed a blood transfusion as my haemoglobin dropped to a life threatening level.

I requested my maternity notes (hence knowing all the above) and there aren't any notes from "my" MW (Y) in the ward, except her "made introductions" note at 8pm. That is her only note in 8 hours. Old MW has notes at 1am after examining me, then her notes when she rushed me downstairs. Nothing from MW Y between 8am and 1am, or 1am and 4am, despite the number of times I told her (MW Y) I was shaking/vomiting/in agony.

I am really upset about this (the labour generally, but especially the lack of notes). If something had gone really wrong, there was no record that I had been asking for help for a couple of hours previously. They'd have said they didn't know and I didn't tell them anything, and it wasn't their fault.

I am really struggling to come to terms with what happened. How close I came to losing DC, because of MW Y. Why she decided that DC and I didn't matter, and I wasn't worth checking on or examining. That she must have assumed I was lying/exaggerating about what was happening. That I had to do the whole "active labour" part completely alone, no pain relief, in a maternity ward with women who were not even in labour on the other side of the curtain, who were probably upset hearing me vomiting everywhere. It was so humiliating, and I was worried I was waking them or scaring them and trying not to make noise with the contractions. That I had to drag myself out to the desk, twice, and then it took the older MW overhearing me to get any help. I have never felt so alone in my whole life.

I want to know that she knows what happened, so she never dismisses someone in that position again. I just need to know she knows.

I can't have a debrief because it would be with the medical team, not a midwife, due to the type of birth (I've asked). It's the pre-birth care I'm annoyed about. I have no problem with anything the doctors did in the delivery room, they all did what they had to given the situation. It's clear from my notes they were quite 'WTF' about how I'd been landed on them fully dilated in that state. I'm so, thankful they saved us both (I've sent card and present). But I'm annoyed at the midwife.

Will she have been spoken to about it already, given what happened? Should I complain about her, (if so, to whom?) or let it go? DH says she would definitely know as older MW would have had to explain when she rushed me to the delivery suite and she wouldn't have taken the hit for her. I need to know she knows. I suppose she must?

OP posts:
2bluestars · 24/03/2017 21:01

I am pregnant with our third child and the thought of being 'looked after' by a midwife who does nothing when I'm bleeding in labour makes my blood run cold. Please please do write that letter.

BootieAndTheBlowfish · 24/03/2017 21:12

When I was in the delivery room, my mind was playing tricks on me. I remember counting the 7 people there and genuinely thinking "that's strange, it's only supposed to be one midwife. It must be a really quiet night and all these doctors have just come in here for something to do" Confused

I felt like the doctors had it all under control, even though things were changing minute by minute, (DH didn't share my altered mental state so he was more aware of the urgency). I only really was told about my own PPH from the episiotomy, and about the time it took for the paeds to get DC's breathing into an established pattern, nothing else. The trauma about it crept in as I started to piece it all together over the following weeks.

Yes bear, it is isn't it. I am in no way at all saying the 'but look what you got, totally worth it' is not 100% true, but yes it is a bit minimising. Would I go through the exact same if it guaranteed DC was fine? Of course. But someone else telling you that your suffering was worth it, when they didn't have to experience it, it is hurtful. DH said that to me once, it really stung. I feel like I can say it about myself, but I don't want other people deciding it for me. I know that's very confused thinking.

OP posts:
Pigface1 · 24/03/2017 21:15

Congratulations on your lovely baby and I'm so sorry you had such a horrific experience.

I really think you should complain. I don't think Midwife Y should be practising midwifery. The next mum and baby she treats like that might not be fortunate enough to survive.

I hope you recover soon. And congratulations on being so strong. You did it. Xxx

AgainstTheOddsNo2 · 24/03/2017 21:16

I won't go into the details here but my delivery was pretty scary too. I am now pregnant again quite a few years later and it is quite clear that the midwives and medical team are more aware (I suspect more aware than I am) of what went on last time.

They have all treated me with utter respect and decency and kid gloves. From the outset I have to seen the midwifery team leader and my consultant is the head of service and I actually see him!

They all seem to be really aware of what went on without asking me too much despite it being years ago.

I am only telling you this so you know that even if you haven't seen that midwife face to face she KNOWS!

BootieAndTheBlowfish · 24/03/2017 21:19

Okay I am going to write a letter.

I have read all the NICE guidelines saying that women should have a midwife with them, 1 on 1, the whole time they are in established labour. And that they should be using the dopler (spelling?) to check the heartrate after contractions. And I never had that, and it's so dangerous. But there's a voice telling me to get over it and stop making such a big deal.

But yes, you're all right. I need to raise it. I just hope they don't dismiss it as that might make me worse.

OP posts:
Mummatron3000 · 24/03/2017 21:19

I also had a traumatic 1st birth. It affected me badly for the first few months, then I buried it. Didn't start to process it til sons 4th birthday which brought back a lot of vivid flashbacks. I ended up off work for several months with depression. (I'm feeling better now - ADs have helped.)
I read this article and it helped me feel like my reaction to the trauma was valid:
birthtraumatruths.wordpress.com/2010/05/09/childbirth%E2%80%A6as-traumatic-as-a-midair-qantas-flight-emergency/

AgainstTheOddsNo2 · 24/03/2017 21:19

I and I had an elective cs signed off, at their suggestion, when I Wass only 7 weeks pregnant. Largely as I "didn't need that worry hanging over me"

user1471495191 · 24/03/2017 21:20

I am on the local maternity steering group. We have done a lot to review debriefing processes and ensure women have proper support when things go to plan. Could you see if there is anything like this in your area? Our group is made up of maternity service staff plus service users/mums. They would no doubt help advise or advocate for you...

MummyPenguin2 · 24/03/2017 21:27

As a priority look after you and your LO. But that midwife was negligent and needs feedback about just how crap she behaved. I would advise complaining, but sometimes that means you linger in that difficult period rather than moving on and healing. I'm currently 36/40 and I'm astounded by how patronising and dismissive midwives are in this country. Their aim seems to be to convince women nothing is wrong, which means they can't help but miss when something is actually wrong. Sorry, I'm not articulating myself very well! Sorry you've been through such a tough time OP

salsamad · 24/03/2017 21:30

It was really awful to read about your poor treatment through your labour by the midwife OP. You really should take this further and complain to PALs.
You are justified in your feelings and need to achieve some kind of closure. I think you should try to explain exactly how you are feeling to your DH and tell him you need his support. I would also suggest you discuss your labour and delivery with your Health Visitor and your GP and tell them how it's making you feel - maybe they can offer some counselling.
I ended up with delayed PND following a difficult delivery - I also had poor treatment from a very young midwife. I was induced due to being overdue and spent long periods with only a student midwife who seemed overwhelmed. I ended up having an EMCS due to fetal distress.
The student midwife tried to get me to drink some Asilone to calm my stomach prior to surgery - I complained that there were fumes coming off the little beaker and it smelt funny. She kept pushing me to take it but it had a burny sensation on my lips so even as she was trying to insist as I was being run into theatre I refused again. Afterwards it turned out she was trying to give me ACETONE (nail varnish remover)! It was documented in my notes and the Consultant Obstetrician came to see me the next day to discuss things with me and explain how they would avoid this ever happening again.

Katie0705 · 24/03/2017 21:34

Bootie, you should definitely complain. You can look at the Nursing and Midwifery Council website >members of the public, and that should have info to help you. You are also within your rights to report directly to the NMC. Unless poor practice is reported then nothing will change. Also, for your own closure, whenever that may be, you might feel that reporting was the right thing to do.

I am a health professional and I was absolutely horrified by such dreadful and negligent treatment, which includes the lack of written records. Thank God for the second midwife.
Wishing you all the best

WonderMike · 24/03/2017 21:38

To me, the whole 'why are you still making a fuss' argument is a bit like sitting on a deckchair on a beach after a tsunami saying "well it all turned out right in the end" Hmm

After my first unpleasant hospital birth I had homebirths. That way I knew I would always have a MW (or two) with me throughout labour.

beargrass · 24/03/2017 21:40

feel like I can say it about myself, but I don't want other people deciding it for me. I know that's very confused thinking

I don't think it is confused thinking. I don't think, unless you've had a traumatic birth experience (or post-birth in my experience - it was severe PPH where my problems started), that you can really understand it. I think people say 'yes but you and the baby are fine' might be sort of saying it to make themselves feel better, in a way. They don't want to think about their wife/daughter/sister/niece/granddaughter/dear friend nearly dying, so it's what they say to themselves to make themselves convinced it's OK, only unfortunately they say it you. That's the conclusion I've come to - with a some distance from the event. I may be right, I may be wrong. I have been persistent with DH though. I think he was in deep shock about the whole thing.

But I do still think about it and it does still upset me. Your feelings are completely valid and it does seem to me that a complaint is the route you should go. I don't think the debrief route will yield much for you. It's done very much on their terms and in my case, I wasn't able to get a copy of my notes. I could glance at them (and see the gaping holes) but that was it. It didn't lay anything to rest for me. And then I had to chase for the write-up which was as full of holes as my notes seemed to be.

gingertigercat · 24/03/2017 21:55

Oh op I feel for you so so much. You are absolutely not making a big deal over this.

Please don't think twice about complaining, not only for your own closure but because it could really help save a life.

Your birth story was one of the most traumatic things I've read, of course you need to talk about it and need answers. No matter how wonderful it is to have a child it will take not away from the fact that you suffered a terrifying ordeal Flowers

Muldjewangk · 24/03/2017 21:59

I think you might regret it OP if you don't complain, you had a terrible experience and could have also lost your baby.

My cousin was left bleeding for hours and it turned out it was her baby who was bleeding while still in the womb (placental abruption). The outcome was her baby was brain damaged and was left severely disabled. He died at age twenty, it was terribly sad.

Fromdeepestperu · 24/03/2017 22:25

I couldn't not reply to this. I'm a midwife with 20 years experience and I work in an extremely big and busy hospital which is frequently dangerously understaffed.

However, there is no excuse for the neglect you experienced and I'm not surprised you are finding things difficult. I can only echo what others have said, and strongly encourage you to raise the issue for your sake, for some kind of 'closure', but also for young midwife's sake. If she continues like this, there could be a worse outcome next time.... You absolutely WILL be taken very seriously, and I speak from experience.

You may find you need additional support to get through this time, and it is out there and worth finding; your health visitor or GP can advise.

BootieAndTheBlowfish · 24/03/2017 22:31

If I complain, there is no record in my notes of me saying to the midwife about the bleeding, or about the vomiting, because the notes are blank. What if they say it didn't happen? I don't know if I could take that.

OP posts:
nettyhetty · 24/03/2017 22:36

Booty there was no record (or under reporting) of my experiences in my notes. And I came back to complain nearly 2.5 years down the line, it didn't matter. People never thought I was making it up. It will be obvious how traumatised you were and people will listen.

I know it seems you should be grateful for your baby, I felt that too, because so many people's experiences end with tragedy. But that doesn't make what happened to you any less real or traumatic. Sending you hugs. Xx

nettyhetty · 24/03/2017 22:37

Sorry “Bootie“

Fromdeepestperu · 24/03/2017 22:43

It will be investigated sensitively and fairly. Questions would be raised at the lack of entries in your maternity notes. Members of staff on duty would be spoken to. You could ask to be put in touch with one of the Supervisors of Midwives who would be able to support you through making a complaint. Please do it!

Cloudhopping · 24/03/2017 22:51

Gosh your post is really upsetting OP. I think you should complain. Your care from the midwife was appalling. I don't think you will get closure on your experience until you make a formal complaint. What's a midwife for if not there for you at times like that?

I'm so sorry you went through this.

pikapoo · 24/03/2017 22:56

I'm so sorry for what you have been through.

But there's a voice telling me to get over it and stop making such a big deal.

^^this is the voice of fear - fear that your experience will be minimised, that your concerns dismissed, that you will be seen as a shit-stirrer.

All the more you have to overcome this voice - and it will take determination and conviction - and focus on what really matters - whether that's getting yourself the necessary closure, making sure the midwife and department are fully aware of just how awful the care was, helping to ensure that this doesn't happen to some other poor woman in labour in that ward, or all of the above.

Katie0705 · 24/03/2017 23:13

Bootie, with regards to the lack of written records by midwife Y, your drug chart would be in your notes, which will show the meds you required as well as the prescribes signature. There should be a record by the prescribing doctor to support the prescription. Also, it should be apparent that there are glaring gaps in the observations records as well as the clinical notes. Best wishesFlowers

allowlsthinkalot · 24/03/2017 23:19

OP, I had a 3500ml pph and had the same experience of altered mental state, being a bit detached and wondering why all these people were in the room, thinking "they must be having a quiet shift". They seem so in control that I felt safe and the whole experience felt like about ten minutes when in reality it took two hours to stop the bleed.

Please please complain. Write to the Supervisor of Midwives. Have a look at the Birth Trauma Association. There is a culture that we are not supposed to complain and be grateful that we have a healthy baby. I was grateful and felt so so lucky...but also people need to speak up if things are ever going to change. Negligent care like this isn't acceptable.

Noodledoodledoo · 24/03/2017 23:49

Please complain. Also I have a copy of my notes from first pregnancy/delivery and I would say I have everything from AN/Delivery/PN - have also had a midwife friend look at them who didn't seem to think there was anything missing. I was on AN for 5 days prior to delivery.

I had a birth reflections session prior to second child, which really helped. Not sure if this is the same as a debrief.