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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To complain about this midwife (long)

114 replies

BootieAndTheBlowfish · 24/03/2017 18:24

Baby is fine, I am now fine, (at least physically). Want to make that clear before I start. Also, I'm sorry for the length.

I was induced as I was two weeks overdue. Was given first prostaglandin in a maternity ward about 5pm and was on the CTG for monitoring. There were a few periods of fetal heartrate dips which they decided were temporary loss of contact. Doctor reviewed a few times and said all fine.

Shift change about 8pm. New MW comes and introduces herself. Will call her MW Y(oung) . At this stage I was starting to feel contractions but not too bad. I had been taken off the CTG monitor. There were other people in my ward who were being kept in for overnight monitoring before they went home in the morning.

Few hours later I was in a lot of pain, contractions coming thick and fast and when the MW Y wandered round the ward I/and DH told her there was only 2-3 minutes between them. I was also shaking uncontrollably and vomiting from the pain. My MW Y gave me about half a dozen new sick basins and said she'd come back in a bit and "sit with me for 10 minutes with her hand on my stomach to see what's going on". She came back into the ward a few times and kept saying she'd be back in a bit to sit with me, but never did.

About 1am, another much older MW saw me (as I gave her the sick basins and asked for more) and then gave me diamorphine and an anti-sickness injection, she also did an internal examination about 20 minutes later and said I was definitely in established labour now and was 2cm dilated. She (older MW) wrote on my notes that the diamorphine had had "very limited effect" (although I thought it had as although still very sore, I was no longer vomiting from the pain). DH was told he could probably go home, so he did.

Within 90 minutes of the injection I was back to shaking and vomiting at every contraction. I was passing out asleep after each one, waking up a minute later, vomiting through it, and falling asleep, waking a minute later, vomiting etc. This went on for another hour. When my MW Y would come in I'd tell her and get new sick basins. She kept saying she'd come and sit with me in a bit. She asked if I'd like a bath, but I was doubled over in pain, vomiting and shaking and thought there was no way I could get into a bath so I said I just couldn't.

I then started to bleed quite a lot. And it wasn't stopping, so at 3am I dragged myself out to the MW station and said to my MW Y who was at the desk that I was bleeding and the contractions were really strong. She said that's normal she'd come and see me in 5 minutes. 20 minutes later, no sign of her and still bleeding a constant stream of thick blood, so I went out to the desk and told her again she said she'd come an see me in a bit.

At this stage, older MW overheard me, told me she'd come with me and told my young MW to stay there and do her notes.

Older MW examined me, I was fully dilated.

Within a few minutes (at 4am) she'd run me down to the labour ward to a delivery room. I was then put on the CTG and baby was extremely distressed.

Room fills with doctors, baby's heartrate was dropping to 20 and not able to recover in between as the contractions were too long, too quick after each other and too strong for baby to cope with. I was in hypovolemic shock; vomited almost a litre of greeny black stuff and needed resuscitation fluids "stat" by the anaesthetist. They then said I needed a EMCS (crash, under GA), then 30 seconds later said it was too late for that and I had an emergency instrumental delivery instead. I had a large episiotomy and a major PPH. Baby was tightly tangled in the cord so they struggled getting DC out, and needed a lot of work by the paediatricians after birth to get breathing established. I needed a blood transfusion as my haemoglobin dropped to a life threatening level.

I requested my maternity notes (hence knowing all the above) and there aren't any notes from "my" MW (Y) in the ward, except her "made introductions" note at 8pm. That is her only note in 8 hours. Old MW has notes at 1am after examining me, then her notes when she rushed me downstairs. Nothing from MW Y between 8am and 1am, or 1am and 4am, despite the number of times I told her (MW Y) I was shaking/vomiting/in agony.

I am really upset about this (the labour generally, but especially the lack of notes). If something had gone really wrong, there was no record that I had been asking for help for a couple of hours previously. They'd have said they didn't know and I didn't tell them anything, and it wasn't their fault.

I am really struggling to come to terms with what happened. How close I came to losing DC, because of MW Y. Why she decided that DC and I didn't matter, and I wasn't worth checking on or examining. That she must have assumed I was lying/exaggerating about what was happening. That I had to do the whole "active labour" part completely alone, no pain relief, in a maternity ward with women who were not even in labour on the other side of the curtain, who were probably upset hearing me vomiting everywhere. It was so humiliating, and I was worried I was waking them or scaring them and trying not to make noise with the contractions. That I had to drag myself out to the desk, twice, and then it took the older MW overhearing me to get any help. I have never felt so alone in my whole life.

I want to know that she knows what happened, so she never dismisses someone in that position again. I just need to know she knows.

I can't have a debrief because it would be with the medical team, not a midwife, due to the type of birth (I've asked). It's the pre-birth care I'm annoyed about. I have no problem with anything the doctors did in the delivery room, they all did what they had to given the situation. It's clear from my notes they were quite 'WTF' about how I'd been landed on them fully dilated in that state. I'm so, thankful they saved us both (I've sent card and present). But I'm annoyed at the midwife.

Will she have been spoken to about it already, given what happened? Should I complain about her, (if so, to whom?) or let it go? DH says she would definitely know as older MW would have had to explain when she rushed me to the delivery suite and she wouldn't have taken the hit for her. I need to know she knows. I suppose she must?

OP posts:
BootieAndTheBlowfish · 24/03/2017 20:17

I tell myself that she MUST know, because even if the old MW/the Obs/paediatricians didn't say anything to her, at the very least, she'll have wandered into the ward an hour later, seen an empty bed and surely asked "where has my woman gone?".

Which then either old MW or the computer would tell her I was downstairs and the baby had already been delivered by the emergency team. Which must make her think "crap. I'm glad I got away with that one", at least.

That's what DH tells me!

OP posts:
ChasedByBees · 24/03/2017 20:18

Please do complain and seek help for the emotional trauma that this has caused. You will need to talk about this a lot and your DH and DM will need to understand this.

yayforsummer · 24/03/2017 20:20

Yanbu but I would save the complaint for later.. you need to see a specialise psychiatrist first.
With DD1 who is now 6 I had quite a dramatic labour which resulted in a crash emergency c section.
I didn't realise it at the time but I was quite badly traumatised and needed up with PTSD. I didn't get ANY psychiatric support until I was pregnant with DS 4 years later and had an amazing ob gyn... she was the first medical professional to actually listen to me and take on board my concerns.
If you don't get the right help you could end up with long term MH problems.. even if you feel ok now.
Once the dust has settled and you have dealt with that, then absolutely make a complaint.
Good luck Flowers

Butteredparsnip1ps · 24/03/2017 20:21

I agree with Nanosecond you should complain so that your care (or lack of) is properly reviewed and any necessary lessons learned. It might prevent someone else going through similar trauma.

What I would also suggest though is that you decide what you want as an outcome from your complaint in the beginning. You need closure for you. What do you think could help you to find that closure?

Also please consider asking for some counselling support. You have had a very traumatic experience, and how you feel about it is how you feel about it. (Obvious). Don't let anyone tell you how you should feel. It's much healthier to work through your true feelings.

Good Luck Flowers

Nonibaloni · 24/03/2017 20:23

I haven't read the whole thread, I will but not now.
I wanted to say I think you should complain for the main reason you said. You may well save someone's life!

I complained about my care in the post natal ward. Nothing as serious as yours, not even close. But the ward sister was genuinely sympathetic and upset.

She said that often no one knows unless they are told. And that's what stuck with me.

It also gave me the confidence to know when to complain in the future - while the bad thing was happening if you know what I meant .

OP I am so sorry for your experience, childbirth is a dam serious thing and should be treated as such.

putdownyourphone · 24/03/2017 20:23

Please please do complain! If anything it will flag to her that she needs to be more attentive.

Sara107 · 24/03/2017 20:25

Please do complain. The thing you hear over and over again when things go wrong in the NHS is that it is rarely a single momentary mistake, there are usually a series of errors, or points at which different actions would have given different outcomes. The midwife had many opportunities to help you sooner and get the labour safely under control. Unless it's taken seriously, who is to say that another mother or baby won't be fine under this regime of care. Why did they send your dh home? Surely he should have been with you during your labour?
I think counselling is a good idea too. My birth experience was hideous but nothing near as bad as yours, but it does stay with you. And you don't always get a lot of support from people around you I found - the attitude was very much 'well, you have a lovely healthy baby, you should be happy'.

hopsalong · 24/03/2017 20:27

Please, please complain. Nothing about the way the MF (Y) handled your case sounds acceptable, including the complete failure of note-taking but also the breathtaking lack of compassion and medical care.

I am so pleased you and baby are OK physically despite this awful experience, but as a woman who is due to give birth in a few weeks time, I don't feel confident that that very same midwife couldn't have let a much worse outcome happen and I bloody hope I don't get her! But she certainly shouldn't be allowed to carry on as if this was all fine/ an acceptable way to (not) do her job.

putdownyourphone · 24/03/2017 20:28

I'm sorry I haven't RTFT but can see people saying similar RE preventing it happening again. My baby was given unnecessary medication even though test results had come back saying he didn't need it - the only reason he didn't get another IV of it was because I happened to be there at the time and asked them what the test results said - they fumbled about a bit then admitted they hadn't bothered to look and had been giving him the (strong) medication unnecessarily! I was so so upset, and even though he was fine I went absolutely nuts and have pushed and pushed my complaint all the way to the top - just so that this doesn't happen to some other poor baby. Please make the complaint.

AlmaMartyr · 24/03/2017 20:31

Oh you poor thing, what a nightmare. Flowers

I would absolutely complain to PALS, and I rarely think that about this kind of thing. I think posters suggesting therapy are probably right as well, the trauma must be pretty bad and I imagine you'll need to talk about it.

Good luck Flowers

ecosln · 24/03/2017 20:33

Hi op that sound awful. So glad you are both well now.

Yes you should complain

I complained. I didn't even have a traumatic birth but the pre and post events were enough to make me complain. I also waived my right to anonymity so a full investigation could be carried out.

Resulted in my case changing triage procedure and hopefully preventing a far more risky pregnancy /labour/ birth being neglected as mine had.

Call or email AIMS - just copy and paste your post and ask for advise www.aims.org.uk/
Beverly was exceptional and helped me draft a complaint letter to the head of the trust.

I didn't manage to do this until DD was 4months as too busy with life but it definitely was worth it and it helped me de brief too.

Wish you the very best. Do seek help regardless of what you do with complaint. I can't even begin to imagine the impact that had on you.

Pleasestoplickingthetv · 24/03/2017 20:34

I had my DS2 15 months ago.

Due to a midwife not noticing that I was bleeding heavily, I passed out, emergency button pushed, room filled with people and had my placenta manually scraped out without pain relief having just given birth. I ended up having 3 blood transfusions as had a major PPH due to retained placenta.
Even now I am angry and still regret not complaining about my care. The.midwife who hadn't noticed was just qualified the month before and I wish I had complained so she could have learnt going forward.

Complain, it may help you get through it.

Steph - I am so truly sorry about the loss of your baby girl

Nonibaloni · 24/03/2017 20:38

And of course I was so moved I forgot to say what i came on to say!

A peads dr I saw a month later dropped into the conversation "and obviously this should have been a csection". I had no idea what she was talking about but apparently there had been clear indicators that I needed a section.

I helped to know that because I thought I was being unreasonable in labour. Nope just in the verge of death for a couple of hours.

Grumpybeforemytime · 24/03/2017 20:39

Please please complain. The midwife will definitely know what happened for sure, as she would have checked what had happening with all her patients at the end of her shift so she would be able to hand over to rhe midwives coming on shift. It's just complete negligence that you weren't examined immediately when you started bleeding - this is never 'normal'. You should have been immediately examined, a CTG monitor applied, and a crash call to the obstetricians put out. A crash delivery should probably have taken place at this point depending on the CTG. Please complain so they do an enquiry to stop this happening to others. I'm so sorry you have had to go through this and I'm so relieved you and your daughter are okay. To ignore a woman having an antepartum haemorrhage is completely unacceptable and the midwife needs a serious debrief and review of her practice to stop this happening again xx

StrawberryStar · 24/03/2017 20:40

i work in this field and i would recommend you put this in writing as a complaint. I personally would say I dont want the response in writing but in the form of a meeting with a consultant and a lead midwife. I think meetings are more productive as you can get answers to any further questions you may have.

ShakingAndShocked · 24/03/2017 20:40

You need therapeutic support to process all of it and to avoid the risk of developing on full PTSD.

I'd maybe show this thread to your husband so he can see how far from 'normal' or okay this is; the last thing you need right now is to be dismissed, especially arising from events where you were dismissed which led directly to the risk of losing your baby. On that note, Steph I have no words, I am just so so sorry this has happened to you and YY to SANDS Flowers

This might not be a popular view but I would also seek legal advice: A) you have been through a truly horrific and traumatising experience and are left with those 'what ifs'; B) nothing but nothing will make that unit, that midwife, their staffing, be addressed as much as legal scrutiny as well as PALS et al will do so.

Your feelings are wholly vaild, please never forget that and please make sure your DH and DM do really 'get' the level of horror and awfulness that this is.

Very lastly, do not fell bad about complaining and possible legal action. As others have said, you could be saving a life by doing so. MW Y is either not fit to practice (in which case the supervision must also be pretty shocking if gone un-noticed) or the staffing ratios are not adequate or the practices on the Antenatal ward are not fit for what is clearly a labouring Mother. Whichever it is, it needs addressing.

Very Un-MN'y {{{hugs}}}

ecosln · 24/03/2017 20:40

Just to be clear what I mean about waiving my right meant that the midwifes involved could be directly spoken to about me using my name all the notes etc. So properly "questioned" avoided possibility of any "oh I can't remember, we are so busy" etc

So hopefully she won't get away with it as your DH noted below:

Which must make her think "crap. I'm glad I got away with that one", at least.

She would really have to lie about not remembering.

Good luck x

iluvsummer · 24/03/2017 20:41

Something very similar happened to me. I wrote to the chief executive of the hospital and a meeting was arranged with a pals representative, head of midwifery and the ward manager to discuss my treatment on the ward. We also went through my notes and chunks were missing, and I mean significant chunks which to me were important e.g requests for a cs which were refused, requests for examinations which were refused etc etc, so I asked for my notes to be amended in my presence which they were. As a result of the meeting staff have had training sessions and an information booklet has been written for women being admitted to the ward. I would highly recommend that you contact the hospital about the treatment you received as if it helps even one person from not receiving such dreadful treatment then you will have achieved something, I also found that it gave me closure on my labour and I feel a totally different person now to how I did before the meeting! Good luck x

BootieAndTheBlowfish · 24/03/2017 20:42

Why did they send your dh home? Surely he should have been with you during your labour?

I think because it was 1am and I was on a ward. And they probably thought nothing would happen until the following morning. He did manage to get back in time as we live very near the hospital.

And you don't always get a lot of support from people around you I found - the attitude was very much 'well, you have a lovely healthy baby, you should be happy'.

Yes, this has been said to me a few times, also "But isn't DC worth it". Well yes, obviously he is! But him being completely worth it shouldn't mean it doesn't matter that it happened.

But then I feel like I'm overreacting, and I shouldn't need any debrief/therapy as 'all is well that ends well'and I should stop thinking about it, and I go round in circles.

OP posts:
beargrass · 24/03/2017 20:51

*And you don't always get a lot of support from people around you I found - the attitude was very much 'well, you have a lovely healthy baby, you should be happy'.

Yes, this has been said to me a few times, also "But isn't DC worth it". Well yes, obviously he is! But him being completely worth it shouldn't mean it doesn't matter that it happened.

But then I feel like I'm overreacting, and I shouldn't need any debrief/therapy as 'all is well that ends well'and I should stop thinking about it, and I go round in circles.*

You won't stop going round and round in circles. Well, I haven't. And the 'but look what you got' from people is annoying? minimising? I'm not sure, but for me it made things so, so much worse. I've had to be really firm with those who've said this to me about my experience. You're NOT overreacting. You're really not xx

Grumpybeforemytime · 24/03/2017 20:51

Just to add I am a medical professional and I couldn't agree more with what Shakingandshocked has said - this needs to be put in writing to the chief executive and you definitely need to seek legal advice- serious lessons need to be learnt from this case. This could save lives in the future. I just wanted to reiterate I'm so sorry you have had to go through this horrific experience xx

DIVivienneDeering · 24/03/2017 20:52

I felt sick reading your post. What a dreadful experience at one of the most vulnerable times in your life. Totally agree with pps about therapy and you should absolutely complain. If you feel too bad doing it for you, do it for the other patients who are unfortunate enough to have her.

Tiptoethr0ughthetulips · 24/03/2017 20:56

To me it sounds like this Midwife needs some supervision/ support / training. The only way to highlight this is to report / complain. I would however say that the older Midwife will likely have flagged the events to her ward manager, I know I would and probably had a frank discussion with her colleague.

Flowers for you this must have been such a traumatic time. Hopefully you can recover in time, but definitely seek counselling if you're struggling.

HiMyNameIsUnknown · 24/03/2017 20:56

OP your experience is horrendous so I think you need to complain & get some counselling.

Steph so sorry for what you have been through.

Batteriesallgone · 24/03/2017 20:57

People are so dismissive of birth trauma Sad

My DH was dismissive of mine until I told him I'd never be able to respect (and therefore love) him again if he didn't start respecting and valuing me.

I'm sure he's traumatised too in a milder way and is trying to deal with it by shutting it down and move it on. Which would be totally his choice if he was in this alone. But he's not alone, he's a husband and father, and he has a responsibility to help you with this.

I hope you take you good advice on this thread and complain, it took me a while to work up to making one and I was dismissed and treated like crap. However given how dramatic your delivery was I suspect they won't be able to do that so easily.

Flowers