To accept it? Or do I ask for an awkward refund?

[porridge90]

A lady I went to school with is a highly recommended beautician. I had my nails done with her before and loved them so I thought I would try these HD brows. I have naturally quite thick eyebrows and normally love them when I get back from a wax, but today I am a tad upset (I appreciate it is ridiculous to be upset about something as trivial as eyebrows).

When I got a look at them, they looked fine. There was a little too much make up on them for my personal taste but I thought I'd just remove it at home to tone it down. Removed all the brow make up and I have a bald patch! Like a slit in one eyebrow that looks like it has been shaved in like young lads do. I'm gutted. She obviously saw it and covered it with the make up. The brows were pricey, do I ask for a refund? Which will be horrendously awkward as I know her, or just suck it up and not go there again?

Yeah - it's not like she can stick them back on 😁 But maybe she could do some semi permanent dye strokes or something?

HOW the Actual Fuck did she think you wouldn't notice? Incredibly unprofessional to hide it with make up. Even if it was a natural bald spot that she made more obvious when waxing, she should have told you.

That is quite shocking - in fact I'm wondering how on earth she managed to DO that. I'd want a refund not a voucher as going to her ever again would feel quite awkward.

How the name of God's creation did she manage to do that? It's something that would have taken several individually plucked hairs to achieve,

Give her hell!

(You have gorgeous eyes, btw)

Lovely shape and easy to cover with makeup until it grows but, yes, she's fucked up and then tried to hide it with the makeup. I'd be seething. I wouldn't go back, but I probably wouldn't speak up.

Without being nasty that is pretty bad. I'd be livid!
No she can't correct it but she can reimburse you for the crappy job she's done. It's the right thing to do X

Ok so I'm a complete wimp. What exactly do I say? Text with a picture of the gap and say ...?

'Hey, just took my make up off and noticed I have a gap in my eyebrow?!' Then just say noting and wait to see what she says?

Does she do it from home or in a salon?
If in a salon is actually ring the salon and explain. Just say that you checked before you left and we're happy as the gap was hidden with make up and u didn't realise. When you got home and removed said make up you noticed a very noticeable gap that you are not happy with....you could always text this as well but tbh it's better ringing/going into the salon.
Just say that you are not happy but realise that there is nothing she can do but you don't feel happy paying the full amount for the treatment when it wasn't done properly.

From experience, she will be more annoyed at herself for making the mistake and want to do whatever she can to rectify the problem. X

I personally wouldn't leave the ball in her court to suggest a refund etc, she may just turn around and say oh sorry I didn't notice and that's the end of it. You need to make it clear that you expect at least some money back or the problem in some way rectified X

Bloody hell that's a big gap. Definitely speak with her. She must have realised what she had done. Only plus point is it will grow back quick for you

Yikes, did the same with a dumb DIY effort last week. The gap is still there. Text her a picture saying you're concerned about finding a gap when you removed the makeup. Then wait to see what she says. That's pretty bloody awful.

That's a piss-take - there is no way she should've tried to cover it up.

I'd send her that pic and say that you've removed the make-up and there is a gap and that you aren't happy. Don't offer any other information, keep the message short and to the point, and see what she says.

'Hey, just took my make up off and noticed I have a gap in my eyebrow?!' Then just say noting and wait to see what she says?

Yes - I think say exactly that. You have every right to be pissed. It will grow back soon enough, but that's not exactly the point. She tried to cover it up! Did she think you wouldn't notice??

I would send her that photo and ask her if that is normal for your brow to look like that...knowing full well it isn't and then see what she replies back with.

I wouldn't ask her if it's normal that gives her a get out and backs you into a corner. You need to be matter of fact about it. Inform her there is a gap. Your first message was fine.

That's a hard one

I'd send the text above and the photo but add "I'm rather disappointed." And then see what she says...

I wasn't expecting it to be that bad from your description! I would absolutely send her a message and attach the photo. I wouldn't panic as it will easily be corrected with make up until it grows back, but it is a big fuck up from her, and it's shitty she tried to cover it so you wouldn't notice. She should give you a refund.

Your eyelashes, though... how long will they last? Are they expensive? They are lovely.

Ok I did it. I feel terrible, really hope she isn't on Mumsnet to read this, it's so awkward. I said 'Hey, love my lashes and nails but I just took the make up off my eyebrows and noticed there's quite a gap there that wasn't there before?'

Sent the picture too.

That's quite a lot of eyebrow! Surely she must be expecting a text/phone call from you. It's not like that could go unnoticed!

Other than the missing bit they are a nice shape.

Well done for sending, you absolutely did the right thing. That shouldn't have been covered up, she was silly thinking you wouldn't notice. Hope you get a positive response.

Totally agree there is nothing trivial about eyebrows. I'm a devoted thread but I never wear makeup so this would make me quite distraught.

Interested to know what she says!

*Threadee..