I don't assume that all people are able to complain but I certainly assume that you are able to complain about the surgery policy (according to the receptionist) in writing which is all you needed to do. You certainly have no problem expressing yourself in writing on an internet forum.
All you needed to do was put the complain in writing on the letter to the surgery. They would have been required to investigate if you had done that and confirm in writing whether or not this really was their policy. If they didn't you could have contacted health watch.
You can't assert that a complaint wouldn't be taking seriously if you didn't actually complain in the first place! You did have legitimate grounds to complain at the time I think complaining would have been very effective. On the other hand, complaining on an annonymous internet forum about something that happened at an annonymous surgery is not likely to have any effect.
I'm sorry. Do you know me?
How DARE you suggest you say any of that.
You do not know the ins and outs of my life. You do not know how the last 10 years of my life and how I have changed as a person.
And frankly I don't have to justify why I didn't complain to your arrogance little 'its easy' speech. But I will. Because its important. Not for your benefit, but for anyone else reading this and 'gets it' and is open minded enough to realise this might be a real issue. Rather than peddling the narrow minded 'its easy to complain' mantra which is damaging our health care system across the board.
You do not know what has happened in that time to help me be able to express myself on the internet in the way I do. Nor how difficult I have found that at times. Or how many times I've ended up in tears over it. Or how many times I've ended up an absolute wreck trying to change things in my way bit by bit and have hit a brick wall or an come across an ignorant tosser who has got to me.
There is a WORLD of difference between doing some anonymously on the internet and sticking yourself out there on the line directly to someone who has bullied you and belittled you.
I can only do what I do because of the support I have found through MN and the realisation of what happened to me was wholly unethical and was worthy of a complaint.
Its because of the journey I've been through that I now try and increase awareness of the problem. And others.
And above all that. If I as someone who is educated and quite stubborn in my beliefs doesn't feel able to complain, what does that say?
Do you want me to spell lots of things out about mental health support. Things like mental health is not something for the 'educated middle classes' and when you go for help the system doesn't know how to help you because they are set up for people who don't have the luxury of that and are rather baffled whe you don't match their stereotypes and profiles. Or they just treat you as simply stupid. Nor any of the stigma that therefore has as a consequence? Do you? DO YOU?
Go stick your crap and your 'its easy to complain shite'. Its not. Not to a lot of people. That should be respected too. There needs to be a hell of a lot more work to do with regard to patient feedback - and not necessarily through the complaints system.
You are ignorant.
At least I am in a place now, where I know that its you that is wrong and not me. I do the best I can. If that's not good enough you, then that's tough.