Yanbu. We had a terrible time all through primary.
Dd was bullied, verbally and physically. The final straw was when a child restrained her by her hair. The school would only say 'hmm it could turn into bullying'. I removed her, complained to the LA and ofsted. The HT was removed a few months later. No idea if it was just a result of our complaint.
Dd moved to a new school and loved it. 6 months later her bully was put on a managed moved out of his old in school into dds new school. We were told by the head there was nothing they could do to stop it. They lied.
He started at her school and immediately started bullying her. Spreading rumours about her and hurting her. Having been trough it before I noted everything down. Every converstation with the school, every action plan etc.
I told them if he touched her again I would call the police and had full support of the class teacher. Well he broke her nose. The he'd teachers suggested punishment was to keep him in a break times. I called the police. Told them the full story and the boy was charged with assault. We had a meeting with the school. Both head teachers, their union rep and the police.
Me, dh and the police handed them their asses. They tried to block us seeing the governors, recorded the nose breaking as an accident (even though the boy admitted he did it on purpose and then threatened to do it again). By the end of the letting the head teachers union rep was on our side. He told them he was appalled at the way they had let dd down. They hadn't recorded meetings, earrings removed from the diary etc.
Said boy left her alone. They both started the same high school in September. He is now taught in isolation due to his behaviour to other students. He passed dd in the corridor and said 'you mum planning on calling the police to arrest me again'
Dd replied 'why don't you ask her, she picks me up everyday' and. He scuttled off. I reported this to her head of year who took the boy into a meeting with the school police officer who told him if he spoke to her again they would charge him with harassment and that it's not only physical violence they will charge him with.
He never goes near her now.
So primary schools were absolutely shit. But our secondary school stamped on it as soon as anything happened.
Oh and also the primary school failed to mention he had been charged with assaulting her even though they had a few meetings due to his behaviour in general. I had to tell them that.