I have had dreadful service from Mothercare. I ordered a maternity T-shirt to be delivered to Westfield London a month ago, picked it up - got it home and it was a vest. Telephoned mothercare to let them know, was told I had to send the item back before they would send me the correct item. Sent it back, received the wrong item again. Phoned again, sent item back, and was the wrong item again! 3rd Time. Telephoned again, asked for my money back, was sent an email on 8 July 15 saying money refunded, it is now 30 July 15 and money has not been refunded. I have been told I have to provide them with my bank statement between 8 July and 30 July as evidence that I did not receive the payment. I am not sending these clowns my personal bank statement when they cant even send a t-shirt correctly (after 3 attempts and then refund money to someone else's bank account). Told them would never shop with them again and they said "they didn't care". Do not waste your money with this company. If something goes wrong they really don't care!!