And by resources I mean greater investigative powers to child maintenance agency and quicker sanctions.
There are so many resident parents that are forced to give up just because the process is taking years to complete , making a claim is difficult, but following up even more, just an example:
If you want to get the eqivalent of the CSA to be involved, first you talk to a general advisor who after 20 minutes asking you to find a way to sort it directly with the other parent,agress to take your details and gives you a reference number and a phone number to call, you are asked to keep these details safe.
You get to the next stage, the next advisor give Goes through more questions and properly set up your case, then you are asked to provide a 7 number pin (not a 4 or 6 number, so you can 't use any of your usuable memorable ones), then a 8 digit password, and provide responses to 10 security questions that you need to identically spell when you talk to them next time.
I could hardly answer the questions: what is your favorite place?, your favourite date? (no birthdays allowed), the name of your best friend, etc. I have so many different answers to each of those questions, it is unlikely for me to remember which one I used in the call.
Just when you think you have it all in order and written down, the second advisor gives you a different reference number and phone and asks you to forget the ones you got from the first advisor.
If my bank, the benefit/tax credits help desk or even the student loans company do not ask such a stupid number of identifying passwords, numbers and answers to questions, why the agency that deals with child maintenance does? To protect me from my ex? Doubt it.
All the time we were going through this "protected access to your case" process,, which took at least 15 minutes to go through, I was thinking that this complex password acesss is designed to make it impossible to chase our cases. If you get one wrong, you are stuffed and your case delayed for some extra weeks.