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Original poster

has anyone been charged £79 for amazon prime without knowing that they have brought it?

161 replies

jellymaker · 08/01/2015 20:42

Just found out that I bought it in March and then have been charged for it again in December. I haven,t watched a single movie and have only brought about 3 things off amazon this year. What is going on.? Has this happened to anyone else?

OP posts:
Fruityb · 09/01/2015 19:06

You get so many reminders to say it's about to expire though. And it's less than 7 quid a month all told.

jellybeans · 09/01/2015 19:17

Yes it happened to one of my DC. Luckily got it refunded as they didn't use. Lucky I spotted it come out my bank.

Topseyt · 09/01/2015 19:23

It happened to my husband. He had taken the free trial option and forgotten to cancel it. They refunded him when he contacted them.

I dislike this sort of way of doing business. Unless you really order masses of stuff from Amazon which is not covered by the free super saver delivery (or whatever they have change its name to now) then £79 per year is probably far more than any delivery charges most of us would need to pay. I think it is a cynical ploy by Amazon, as they are hoping that most people with either forget or not bother to query it.

Pensionerpeep · 09/01/2015 19:28

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TakeMeUpTheNorthMountain · 09/01/2015 19:52

Jelly maker

Just cos people don't understand what they have done, doesn't mean it's dishonest. Do you honestly think the amazon, who have promotes prime in this way for years, haven't investigated that?

You choose it at the point of checkout when you choose delivery method. It says something like free next day delivery with Amazon prime.. click here for details. You click and read the t and c where it says an automatic renewal system is in place and advises how to change it and how to cancel. You agree carry on and complete the order.

The fact that you just saw free delivery and went ahead without checking anything isn't their fault.

Prime offers next day delivery Top, not standard which is why people use it. They also get the benefit of the kindle lending library and prime instant video included and discounted express delivery. And millions of people place multiple weekly orders so they get the benefit. Just cos it doesn't benefit you doesn't mean it doesn't benefit anyone

Tyzer85 · 09/01/2015 19:54

But Pensionerpeep customers have to click through T&C's etc so they can't sign up by accident, it's not a one click process.

jellymaker if you signed up for Prime and you didn't realise that at the end of the free trial you'd be charged £79 then you are not as internet savvy as you think.

tshirtsuntan · 09/01/2015 19:55

This happened to me, I spoke to someone via their live chat thingy and it was cancelled and I was refunded.

Scrumbled · 09/01/2015 20:46

Yup, you can cancel. You can do it through the website but it's a bit hidden.

Pensionerpeep · 09/01/2015 22:11

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a2011x · 09/01/2015 23:55

Yes, I called them and as I hadn't used it I was refunded over the phone

PrimalLass · 10/01/2015 00:50

Amazon Prime is fantastic and worth every penny to me.

Neverknowingly · 10/01/2015 01:52

I bloody love Amazon Prime.

Irrelevant Grin

PhaedraIsMyName · 10/01/2015 01:57

I just spoke to my DH who had also done the one month free trial and asked him how obvious it was that there was a £79 fee. He said he wouldn't have known at all unless I had asked him and that it wasn't obvious at all. He works in finance

I signed up in November so I could watch Ripper Street. I took the £4(or maybe £5) per month one which is just for video/ film. Sorry but it was perfectly clear the free trial was one month. I haven't cancelled as Ripper Street was so good I thought Amazon deserved something ( plus got the first 3 seasons of The Walking Dead )

Bulbasaur · 10/01/2015 05:39

One does not simply get a free two day delivery without strings attached.

That said, with the amount I've saved on shipping my prime account pays for itself by about June.

fuzzpig · 10/01/2015 07:40

I am just generally cynical so if I see something like "free one day delivery" I tend to think "if it looks too good to be true..." so I'm always very careful.

vinegarandbrownpaper · 10/01/2015 07:48

They say 'sign up for free delivery on this item'

TeWiSavesTheDay · 10/01/2015 08:00

I do a lot more online shopping on my phone/tablet these days, on the mobile site I think it is REALLY easy to be caught out as after the page where you dutifully select 'free super saver delivery' you are directed to a page with lots of big 'get it delivered for free tomorrow!!' writing and you have to scroll down the page to see that it is a trial you are signing up for not a one off deal.

I do think it's a bit devious, certainly not friendly to elderly shoppers that can have trouble scrolling around the screen with arthritic fingers.

BobbyBanana · 10/01/2015 08:07

groglebox you are wrong, there is no part of the process where you are shown T&Cs. Angry

loopylala that's how I ended up with it - by opting for next day delivery. I cancelled my prime membership yesterday thanks to this thread but I'm worried that they have been taking money out of my account previously. I need to check.

This makes me very angry.
A company that is already ripping us off as a country by not paying their taxes, is now adding injury to insult by pickpocketing all of its customers. Angry

Tyzer85 · 10/01/2015 08:39

BobbyBanana I think that you're being a tad too dramatic, there are T&C's as part of the sign up process. How is it Amazon's fault if the customers blindly accept the T&C's without reading them? Amazon are not 'pickpocketing' customers, the customers are simply not paying attention to what they are signing up to.

PrimalLass · 10/01/2015 08:48

That said, with the amount I've saved on shipping my prime account pays for itself by about June.

Absolutely this. We are a few miles from a big Amazon warehouse and get one-day delivery on most things. They use DPD and it's a brilliant service. For £6.50/month. It would cost me more than that in petrol and parking for one trip.

TeWiSavesTheDay · 10/01/2015 08:52

Only if you are bothered that stuff arrrives quickly!
I'm perfectly happy to buy in advance and use supersaver, I only buy something from Amazon every month or two and don't use the streaming services. Prime would be an utter waste of money and I'd be really annoyed if I was caught out, which as I said above I think is easier if you're on the mobile site and thinking about it possibly even easier if you are using one click ordering/have bank details saved because there aren't as many 'are you sure' screens to see what has happened.

SoupDragon · 10/01/2015 09:16

They say 'sign up for free delivery on this item'

As I said, I clicked this at Christmas and it was very clear from the next screen that I was signing up for Prime at £79 so I changed it. At first it's assuming they were offering a free trial as I hadn't had one for a while.

Whenever I've signed up for a free trial in the past, Amazon have always made it clear that i need to cancel it and have even said I can cancel it now and keep my free month and told me how to do this.

Loletta · 10/01/2015 09:18

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BobbyBanana · 10/01/2015 09:21

Tyzer I have just cancelled my prime.
At no point have I been shown a screen of T&Cs in order to be signed up to it.

And if you think I'm being over dramatic, look at the figures for the taxes Amazon is swerving against how many public services are on their knees through cuts.

Loletta · 10/01/2015 09:45

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