OP, I am so glad you started this thread and in such a sensible way. I really thought I imagined my horrible postnatal ward experience, although reading the responses on here, I realise I got off very lightly.
I gave birth early in the morning and a lovely midwife let me spend the whole day in a pleasant, empty, peaceful, airy but warm recovery room where we could enjoy those first incredibly special hours.
It was only after I was moved to the ward for the night (very minor concern about baby so obs needed) that I realised what a huge favour she had done for me (and perhaps even pulled some strings) because the contrast was so pronounced.
The ward midwives were indifferent at best and abusive at worst. I experienced rudeness and was pretty much treated like a sack of potatoes but was shocked at how vile some of the MWs were to other mothers on my ward, especially ones who seemed to struggling. If I had had the strength I would have got up and challenged them.
Yes they were clearly under pressure - one MW to a ward of six, so 12 patients. But there was no excuse for what I saw and heard and was put through. Some were just aggressive and mean and some of them were so 'checked out' that I wondered if they would really be any use if a mum or baby had a medical emergency.
I was as patient as I could be the next morning but underneath I was screaming to leave. At one point, the discharge was so delayed (for no apparent reason) that I seriously considered just walking out. I asked politely a couple of times then eventually hours later I had to beg, in tears, for the cannula to be removed from my hand as it was getting so sore and catching every time I picked up my LO. It hadn't been needed for about 14 hours but I was told "everyone has one - you just have to wait"
A week later I had to go back in as a day patient for a check up on stitches and by chance was treated by a labour ward sister who asked me what I had thought of my experience. I told her. She asked for names and I gave her a couple. I also tracked down the lovely first midwife and sent her present and a letter to say how grateful I was to her. She was one person who made a HUGE difference to my experience -one that I will treasure and remember while I blank out the time on the ward.