Undercharged. WWYD?

[Haffdonga]

OK, so what would you honestly honestly do? Not what is the right thing or what you would like to think you would do, but actually really do?

Today I bought 3 items in TK Maxx. They were all processed at the till, tags removed etc. The bill came to less than I'd expected and I assumed that something had been reduced , hooray.

When I get home I check the receipt and find that a pair of school shoes was not included on the bill. I think they were £25-ish. To go back and pay now would involve a return journey into town and parking costs. Plus Dh is facing redundancy for the second time in 3 years so we're feeling very poor.

You'd go back and pay, wouldn't you?

their error... your gain is my honest answer, but I would like to have said (and believed) that I would go back, but I wouldn't

I would go back. I'd not be able to use the shoes knowing I hadn't paid for them.

Karma and all that

I wouldn't go back - it is their responsibility to make sure they charge customers correctly. As someone else said karma doesn't exist. Fwiw I don't know anyone who owns up when they are undercharged.

I wouldnt.

You didnt steal the shoes. There was no malicious intent. There was no scheme on your part to fob anyone off.

The member of staff failed to process the sale correctly and as such has undercharged you. Had they been concentrating, the sale would have processed correctly.Mistakes happen, such is life.

The shoes were not stolen. You planned to purchase them and attempted to and thought that you had. Their problem if they failed to meet their end of the deal.

No I wouldn't go back unless it was a small local shop or I knew the person involved. Otherwise it's fair gain as far as I'm concerned.

A big shop like TKMaxx will just right off the loss.

I bought about 9 items in Ikea the other day, when total came up like you I thought something must've been reduced. Shoved receipt in bag while gathering up dc. At home I realised cashier had only managed to scan the first and last items! Missed items totalled less than a tenner, didn't go back!

Well, it's just a mistake, and it's their mistake.

Which leads to two issues:

Taking them back would cost you. It's not reasonable for their mistake to cost you time and money in order to have the shoes.

Secondly, yes you could pay for them by phone, but my first thought would be that that would highlight the mistake to the shop... and the poor till assistant who fucked up would get it in the neck.

So I would write this off and probably make a donation to charity instead.

If I was you, I probably wouldn't go back.

If it was me, I'd have good intentions of going back but days would pass into weeks and I would probably think the moment has passed when months have gone by. Just laziness/busyness.

Dexter- Can't say for definite, but pretty sure we wouldn't pay petrol and P&P. I think that would be up to Head Office to authorise, not GM, and then you really would get the cashier into trouble!

theyre not stolen. you tried to pay. they obviously took the tags off, so consider it a freebie. a profit margin

I would never point out if I was undercharged.Their mistake, their loss (if they even notice it!)

Thanks BreakOutTheKaraoke - in that case I wouldn't go back. If it is going to cost me money to put right their mistake then that's hard cheese to them.

I think know that I'm going to intend to pay for them and never actually get round to it. Yes, it's going to prey on my mind and I'll feel a little dig of guilt seeing ds wear them but perhaps also a little flush of pleasure that I ended up £25 better off than I expected to be.

The karma argument doesn't do it for me because I don't go in for much woo but neither does the 'you'd ask for a refund if they overcharged' argument because I'd only get my money back if I noticed the overcharge. How many times have I not noticed? This time I didn't notice an undercharge.

And monkeyfacegrace is a shop manager and she says no!

I wouldn't travel across town. And I wouldn't if it was an overcharge either.

I would go back if it was somewhere very local or that I pass anyway.

My nearest tk max is always such a mess that a lot more than a pair of shoes probably gets destroyed every day by lying around the floor.

I would phone and pay if it were a small independent but not a big national. It's not your fault, you didn't realise at the time. The store made the error. Your conscience is clear

the assistant who served you won't get into trouble. as far as the store and till are concerned she didn't sell them to you!
I've seen how shops treat their goods and what goes to waste.
would I buggery go back!
(and I DO believe in karma!)

Yes I like the charity idea. I might only put a fiver in though

No I wouldn't take them back.

How does the amount of times you're overcharged equalise this?? . If you're overcharged you go back and request a refund, surely?

I wouldn't go back. Their mistake, you were not dishonest, they messed up.

I did go back to TK Maxx when I bought a rucksack last year, got it home and there was a new, labelled purse inside. They looked at me like I had two heads for returning it.

Almost all shops will only pay back an overcharge if you notice before you leave the shop. The OP didn't notice until she was at home. So the going back if you are overcharged doesn't really mean anything.

small independent shop...I'd go back every time...great big company...Nope....xx

I think I'd feel bad if I didn't pay.

Even if it isn't technically stealing it would feel like it to me.

And I'd worry about someone I the shop getting into trouble if they did a stock take too.

And FWIW the only places I've been overcharged or given wrong change etc. have been small independent shops.

I wouldn't go back. Like some poster said, it would cost you money putting right their error. You know some shops put up signs saying incorrect change can only be rectified before you leave the shop? It's that, but the other way around.

I would go back, or at the very least, ring the shop if it were a small business or a very large amount of money I'd not been charged.

Also, a big 'lol' at the poster who said she wouldn't send her child to school in stolen shoes. I imagined someone saying that while doing a disapproving cats bum face and a massive bosom hoick.