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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

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Original poster

To lie your get a refund?

103 replies

Blueberrymuffint0p · 22/07/2014 15:12

Inspired by another thread sorry.

I bought some ballet style pumps from Dorothy perkins. Wore them once, walked for literally 5 minutes in them and got 3 blisters. So I took them back to the shop, truthfully told them what had happened and they wouldn't let me have a refund. They said they couldn't as they'd been worn and couldn't be resold. Fair enough you can't sell them but I can't bloody wear them! She told me they needed 'breaking in'. They cost £20 so pretty cheap for shoes but it's a lot of money to me.

Would I be unreasonable to take them to a different branch and lie and say I haven't worn them (you can't tell by looking at them) but that I tool the labels off and realised they didn't go well with the outfit I'd planned?

OP posts:

TurboWithAKick · 23/07/2014 00:23

This week it's a pair of shoes...

AlleyCat11 · 23/07/2014 00:37

Cheap shoes? Probably made of plastic... Go to Clarks next time!

ObfusKate · 23/07/2014 00:47

This reply has been deleted

Message withdrawn at poster's request.

AlleyCat11 · 23/07/2014 00:57

Your feet are worth it. Get them in the Sale.

Kormachameleon · 23/07/2014 01:03

This reply has been deleted

Message withdrawn at poster's request.

AlleyCat11 · 23/07/2014 01:15

I read the thread. My point is that the shoes are at fault, not Dorothy Perkins. But you're right, that doesn't help OP...

ObfusKate · 23/07/2014 01:51

This reply has been deleted

Message withdrawn at poster's request.

YourKidsYourRulesHunXxx · 23/07/2014 02:38

People try shoes on in shops then put them back. I don't see why you couldn't return them on the basis that you wore them

YourKidsYourRulesHunXxx · 23/07/2014 02:40

"You did the school run in them??

Shame on you"

LOL!

UptheChimney · 23/07/2014 08:52

Call me naive yes,you are but I am shocked and quite disgusted at the stories of deceit that people are telling.

Basically, what some of you are doing is little better than shop-lifting. Actually it is the same as stealing.

Consumer law requires that if an item is faulty, it can be exchanged for goods that are not faulty. But it is your job as a consumer to ensure that a garment fits, or that shoes don't rub. To "buy" a dress, wear it for 90 minutes or a night, or whatever, and then return it is stealing, basically.

Shops don't have to give you your money back unless an item is faulty; they only do it for the good will.

Urgh, I'm really wishing I hadn't read this thread, There are some nasty common cheating people out there!

Numanoid · 23/07/2014 09:01

DontPutMeDownForCardio In the grand scheme of things it's not a seriously bad thing, but would you really want to wear shoes that someone else's sweaty feet had been in? And if they've been rubbing at someone's skin, there's the chance of even a small bit of blood (ew) or skin particles being left in the shoe, as judging from the style, OP was probably not wearing socks. It's a horrible thing to do, and some poor person is going to buy them believing they're new.

Pyjamaramadrama · 23/07/2014 09:08

I wouldn't. I kind of thought it was a given that cheap shoes might hurt your feet at first.

I have wide ish feet abd im probably around a 5.5 and not all styles suit my feet.

Those sort of ballet pumps from places like DP and New Look are cheap and hurt your feet/make them stink.

Pyjamaramadrama · 23/07/2014 09:11

Btw I'm not someone who can afford lots of expensive shoes. But I have to look around for the right style for me and try to buy in sales etc.

If you wear them round the house for an hour a day with socks on they may well wear in.

It's not about shoe size more than foot shape.

Only1scoop · 23/07/2014 09:12

Ebay them

Notso · 23/07/2014 09:45

Surely this is your own fault for not trying them properly, not the shops problem at all. This is why shops let you try before you buy.

NoArmaniNoPunani · 23/07/2014 11:15

if OP is being honest with us, the shoes are no more worn than if she'd worn them for a short while in the shop to see if they fit, which I always do. So the eventual buyer shouldn't be losing out.

They will be if she left blister juice in them

Original poster

Blueberrymuffint0p · 23/07/2014 12:48

For everyone saying its my fault for not trying them on properly-I did. I did the usual walk around the shop, I would have needed to walk in them for 5 minutes to get the blisters. They felt fine until I got them home. Had they created blisters in the shop we'd be back to the same situation im in now-ie shoes that have caused blisters being put back on the shop floor for sale.

Some of the replies here are a bit ridiculous. Numanoid-skin particles?! In a shoe?!! Possibly even a particle of blood?!! There's shit and piss and vomit particles, bacteria and fungi all over everything!

To the person who called me nasty, common and cheap. upthechimney- Im actually non of those things and i would never dream of calling someone those names. Just because you're hidden behind a computer screen doesnt mean that the person your attacking wont be hurt by your comments. You're judging me on a snap shot of my life. Im the furthest you could get from nasty, you might class me as 'common' i dont actually know what that means and no, just because I can't afford to lose £20 that does not make me cheap.

OP posts:

MyFairyKing · 23/07/2014 14:27

Sooooo, you clearly don't think you're being unreasonable, so why even bother posting?

TSSDNCOP · 23/07/2014 14:42

Well I'm crossing DP off a place I'd buy shoes now.

Shoes not fitting your feet doesn't make them not fit for purpose. It means they don't fit you.

YABU to lie. YABU not to have worn the shoes indoors longer.

UptheChimney · 24/07/2014 09:43

You're judging me on a snap shot of my life. Im the furthest you could get from nasty, you might class me as 'common' i dont actually know what that means and no, just because I can't afford to lose £20 that does not make me cheap

I didn't call you in particular common and nasty, but if you want to take on that description, go for it. You lied to get a refund when you'd simply made the wrong choice, which is pretty low behaviour in my view. I was responding to all the stories on this thread where people boast about how they've lied & cheated in getting refunds.

I've been in the situation where £20 was a heck of a lot of money & not for spending on shoes. I had 2 pairs of shoes, both sensible leather, quite expensive to buy, but regularly cared for, resoled, reheeled, polished (leather). I still have both pairs today, 20 years later, and I'm still wearing them.

I didn't have to lie to a shop about them.

turnaroundbrighteyes · 24/07/2014 11:32

Hmmm sorry but once you stepped outside you accepted them as being fit for purpose AND they became valueless to the retailer. Don't understand all the people who are happy to (lie) rip shops off and think nothing of it - haven't you noticed how many are going under these days.

OwlCapone · 24/07/2014 11:34

Had they created blisters in the shop we'd be back to the same situation im in now-ie shoes that have caused blisters being put back on the shop floor for sale.

Well no, because they wouldn't have been worn outside and you wouldn't have lied.

Numanoid · 24/07/2014 11:39

Well if you've worn them outside, then yes. I doubt most of the things you mentioned are on clothes/shoes in shops. That's why the underwear and socks rule is in place. I don't believe everything is completely germ-free obviously, but at least in most shops you know that someone's bare, blistery feet haven't been sweating away in the shoes.

The main thing is the deceit involved. I think if you'd done this in a shop most people wouldn't be bothered, but you made an effort to go round one shop to take back worn shoes because the first shop rightly told you 'no chance'.

If you're adamant that you were completely reasonable, why ask?

Numanoid · 24/07/2014 11:39

Sorry, meant more than one shop.

turnaroundbrighteyes · 24/07/2014 11:44

Oh bleurgh sorry missed that you'd followed through, lied and returned them. Hopefully someone will have noticed and binned them - probably cost them around 15 quid, but at least those of us who buy new shoes because they don't want to wear second hand ones that someone could have had blisters on sweated on, etc.

The blisters in the shop argument doesn't hold water as, assumedly, you would have taken them off as soon as they started to hurt, not waited for the blisters to appear.

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