To have felt quite uncomfortable with this situation?

[ClaudiusGalen]

I have been having an ongoing telephone/broadband issue which could be the subject of a thread itself, but finally got a BT engineer to come out this morning.

About half-way through fixing the fault he asked if I was the account holder or my husband. I said it was me, he looked at my left hand and said 'Oh, if I'd have known you were single I'd have been flirting with you from the start'. I must have looked shocked because he then said 'oh sorry, I'm just a sucker for a pretty face'. I'm absolutely not attractive, so do not usually have to deal with these sorts of situations. I mumbled something about checking on the dog and left the room. A bit later he went outside to deal with something and when he came back in said 'It's cold out, I could do with a cuddle to warm up'. Then he winked at me.

As he was doing his final checks he asked for my phone number to test the line, then asked if I wanted his. I said no and he said that it didn't matter because he had mine and he knows where I live anyway. As he left the house he said he was sorry if he'd made me uncomfortable (must have been really obvious) but he just really liked my glasses!

AIBU to think that this was a really uncomfortable situation and that workmen should not make advances towards you in your own home?

Sorry this has happened to you but I think you do need to take things further than you have.

I wonder why you phoned SKY when it's a BT engineer? I certainly wouldn't leave it with Sky. You need to phone BT and 101. He is a serious creep and to say "I know where you live" is awful.

Please phone BT now then phone 101.

Sky are utterly useless when dealing with complaints, I'd do what was suggested earlier and contact BT directly. They're likely to take it much more seriously than Sky as it's their engineer and their company name that would be affected. I'd also phone 101 to ask for advice.

I'm sure he's not going to come back but it might help you have a better nights sleep if your bil goes round with you making sure all the doors and windows are locked and that your phone is to hand. I'd also have the dog in the room with you if it makes you feel better. I suspect he's probably sat in his van feeling like Don Juan and congratulating himself on his charm, rather than realising he's a massive sleaze.

I also think you should contact BT directly. I wouldn't trust Sky to take it any further.

Sorry this has happened to you. I'm single to and would have been crapping myself if he'd been in my house

Years a go I had a similar but less creepy experience. Engineer (who was a good 15 years older than me) flirted then called me up a few days later to see how things were with the phone in a really obvious way. He did also mark the type of fault done as one that's free to fix when it wasn't ( my dad had handily ripped all the cabling out when decorating as 'it's all wireless nowadays') though.

It's a bit of an abuse to go calling women up on numbers you have through default.

What horrible behaviour. I would definitely have felt threatened in that situation. Well done for complaining to Sky. Complain to BT too, and phone 101 so that it is logged and you have an incident number. When you have the incident number, pass that on to BT and Sky too. Get a name and direct contact number for the person handling your complaint at BT/Sky, and see if they will give you a reference number too. Ask for them to follow up and send you their efforts and results in writing. Keep notes of the dates and times of your complaint phone calls and who you spoke to e.t.c. in case it doesn't get dealt with efficiently and you need to follow up.

If he doesn't know his behaviour is unacceptable, he needs training and some disciplinary action, you deserve an apology too; if he knows his behaviour is out of order, or has had previous complaints I would hope he would lose his position dealing directly and unsupervised with members of the public. You have the right to feel safe in your own home.

Haven't RTFT but have we established if he was cute or not

Joking aside, his behaviour was inappropriate and if you feel strongly about it report. Personally I wouldn't because I'd find it quite funny but I have a weird sense of humour. It's not right for anyone to make you uncomfortable in your own home

How very inappropriate!

I am glad to hear you have complained and that you are with sister/BIL bringing you home. I'd have almost certainly been shaken up by it.

Have you considered changing your number. PITA but might put your mind at ease.

Have you considered changing your number. PITA but might put your mind at ease.

Except he's a telecoms engineer, whose job involves checking domestic phone lines, which means he will have access to finding out which lines/numbers go to which houses. Obviously he should only use that knowledge when required for his work, but he's already shown he's not very good at acknowledging boundaries.

I too would complain directly to BT as well. Although given my past dealings with them, I'd make sure I'd been to the loo, got food and water on hand, and be prepared to wait a while. It's not just Sky's customer services which are rubbish, but the whole telecoms industry. However, they will have codes of conduct about how engineers are meant to behave when dealing with customers, and this was outside of that. At the very least, he needs training.

Complain! Disgusting behaviour. Write to BT CEO if you don't hear any confirmation it's being dealt with.

Ms Libby Barr Managing Director

Email [email protected]
Telephone 0207 356 5431
Website www.bt.com
Personal Twitter @wazzer_bt
Social Media

Address 81 Newgate Street, London, EC1A 7AJ, UK
Company Number 04190816

How about a link to this thread on the BT Twitter a/c? Would that be a good way to get this noticed and dealt with do you think?

I'm not on Twitter myself, but this is a link to BT Care Twitter A/c
twitter.com/BTCare

I've rung BT on a number provided up thread and they are going to investigate.

Please don't link this thread on Twitter, I'm quite concerned about consequences.

Did you get the impression that BT took it more seriously than Sky?

How dreadful that would leave me feeling really uncomfortable too and would just make me more uncomfortable to have strange people I don't actually know in my house.

I don't mind if someone else is in the house, but on my own I do get very anxious [because I'm stupid].

I hope BT take it more seriously than SKY.

Yes, as far as they know Sky have not contacted them.

I suppose he can just deny it, though, so not 100 per cent on what would happen if my word against his.

I don't scare easily but I was freaked out by how persistent he was when he could tell I wasn't interested at all.

Well done for complaining OP! It's unlikely he'll come back, so try not to worry too much, these type of people are just the same as bullies and unless you gave him an inkling you were interested he'll likely to just move on to the next poor woman. I had a similar experience years ago with a kitchen fitter, makes me feel sick thinking about it, it's awful to be made to feel so uncomfortable in your own home, I remember going round all the doors and windows after he left checking they were all locked! My dh complained to the builders who had sub-contracted the fitter and told them he was never to come back to our property and he didn't. Take care of yourself, you've had a nasty experience

Well done OP. However, I would definitely put the complaints in writing too.

OP, if you haven't already, please log this with the Police on 101.

This kind of behaviour is inappropriate.

I suppose he can just deny it, though, so not 100 per cent on what would happen if my word against his.

But equally you could be one of a number of complaints (I would assume not too many, else they should have taken action already.)

He's just tried to add me on facebook. I've ignored and blocked.

I've calmed down a bit and I think I maybe overreacted and he is just completely inept and thought he was chatting me up.

Thanks for the hand-holding earlier, I needed it!

He doesn't take a hint easy does he?

I'm practically speechless at your latest post, OP. The man's deranged.

Now he has absolutely crossed the line by using your personal info outside of a professional capacity! He is borderline stalker material!!

My goodness beyond unprofessional, stalkerish. Definitely persist with BT and the complaint, unacceptable!