To be upset by this incident in Sainsburys?

[FlobberWobber]

I've just been into Sainsburys with DS (2) who I always put into a trolley seat as it's quicker than him walking. Was in a hurry as didn't want to be late for school run and all the checkouts were busy. I only had 6 small things so I transferred them into a basket with Ds still trolley and went to the basket only aisle which was free. The cashier told me I was cheating, I said I had a basket, she said I should go and use one of the other aisles, I said there were none free and I did have a basket.

She huffed and told me I'd have to move DS out the aisle, which was really wide as the till next to it was closed and no one wax waiting in ours. I moved him to the end of the aisle and came back to my basket. She then pointed out her aisle was only for little bits, I said my basket had 6 small items. I felt quite humiliated by this
point, and annoyed especially
as I spend about £150 a week there!

I do this too. I can't carry a basket and run after dd and I have had surgery which makes it painful to carry anything heavy (child or shopping) she sounds an idiot.
Forget it.

barbeasty, that is genius, and I will try to remember it in case I come across the trolley police. If you see her again, and it's a 'ten items or less' aisle (don't get me started on the 'should be fewer' thing), put the maximum number of large items on the conveyor and walk off. Only if there are no other customers waiting, and only if you can be assured it will be her doing the removing. Which it probably wouldn't be. Stupid idea just accidentally throw mackerel at her instead

My dad uses a trolley for balance when he is shopping (he uses a stick but can't handle the baskets), he shops every day for two or three items (just to get out of the house and keep moving).

YWNBU to be upset. I can see why you used the trolley for your toddler even though you were only getting a few items. It makes sense. It does seem the cashier was being a bit grumpy with you.

I wonder if, seeing it from her perspective, she sees people appearing to ignore the "baskets only" sign frequently, every day, and it just gets really annoying. I have noticed (with my local supermarket) that the basket only isle is narrower than the others, so trolleys cannot use them.

YANBU , unless you were blocking another till then I think the checkout lady was being a bit too 'letter of the law'

The cashier was being a jobsworth. Don't let it upset you.

But working at a supermarket (and hating the hand basket till) once other customers see a trolley at a checkout they take it as carte blanche to push their full trolley through and get uppity with the cashier for putting a previous trolley through,no matter how many items it had in as the sign says 'basket only' not 'so many items or fewer' .

Our Sainsburys customer service is fab and I have never had a problem taking a trolley through the basket only checkout. I have a child in the trolley with a basket, or I have a small trolley with a few things in when I am having difficulty walking.

Tortington - was calling jobsworth employees "emplopyess" a Freudian slip??? Nice one

No Y.N.B.U. However I must say. I am very surprised at Sainsbury's as there service is usually second to none. x

YANBU, like many others I assumed the purpose of "basket" aisle was about the quantity of shopping, not the actual receptacle. But really, don't let it upset you.

YANBU

Our basket aisle (also Sainsbury's) says that provided the items you have would fit in a basket then you can use the aisle.

Otherwise it is discriminatory against parents with young children, older people, disabled people and anyone else who isn't strong enough (or has enough spare hands) to carry a basket of shopping.

catsize, shop in Waitrose! It is "10 items or fewer" there!

you should have rammed her

I think YABU.

It is basket only not basket & trolley.
Basket only & 10 items or less are not the same thing.

If u want to complain, you should ask sainsburys to change their signs to 10 items or less rather than complain about the person doing their job.

Alibaba if only all Sainsburys could use common sense like yours.

I now rarely have as young child with me but can only carry a basket with nothing in it (medical condition) most of the time I can push the small trollies and take this through self checkout or baskets only if I only have a few bits. If I have a proper shop I use the normal tills.

If I'd met the OP happy checkout assistant I wouldn't gave been upset, I would be angry and both her and the store manger would know.

I use to chuck twins in a trolly as much easier than pushchair and basket combo... no staff member batted an eyelid.

A customer however spent 20 min + following me around saisnburys after a brief chat in the veg aisle asking about the twins I said yes they are both boys.... I turns out there is no such thing as non id twin boys despite me being there at their birth and I must be a childminder passing them off as twins.

I rarely go back there she is a nutty as a fruit cake and I am concerned I may run into her again :) online shop all the way

Yanbu - woman on the till was a complete and utter jobsworth and all the people who say you Yabu on this thread are going on my Shitlist of Numpties.

But don't feel humiliated. Chin up, chest out!

I think she was being a jobs worth, but I wouldn't loose sleep over it. I've seen many, many people take trolleys to the basket aisle, I thought the issue was the number of items rather than mode of carrying. I'd be miffed if someone had a full basket and I had around 6 items in a trolley. I thought they were 10 or less item queues?

Worked in Sainsburys. I wouldn't have had a problem with this.

Jobsworth! You were basically just using the trolley as a pram. You only had 6 items!

All those who are saying that the OP is not being unreasonable what would you say to the next person who wanted to come through with a trolley full of stuff?

I think the cashier is being completely unreasonable.

Nickname I think you're missing the point. I thought they were called 10 items or less aisles. Who bleeding cares how you carried the items. Hey what happens if you just carry 6 items to the till? Should there be an aisle for that too? This could open a whole new can of worms for super markets across the nation!

Wouldn't happen in my local supermarket the basket lane is deliberately designed to be too narrow for a trolley to pass, I can't even fit my pram through it. Before disability discrimination is mentioned they also provide a disabled aisle where anyone with disabilities gets priority. However since there was room then ywnbu.