My dd is 16 now and went through a very brief "you can't make me" stage. She was just testing the boundaries.
I told her that, as her parent it was my job to look after her, feed her, clothe her, make sure her health was good and that she went to school. Everything else was a luxury.
So, lifts in the car, sleepovers, fun shopping trips, television, computer games, ipods, music players, trips to the cinema, bowling, meals out, birthday parties, makeup, hair appliances, etc. were all 'extras' which she would not qualify for if she was going to be difficult.
I've always been fair but firm and, even as teenagers, they can see sense. They treat others with respect. They don't just assume that the world owes them a favour, they are considerate and grateful.
If my teenagers are rude and obnoxious they know that they can take themselves elsewhere until they calm down and are ready to talk about whatever is bothering them.
I'm a reasonable person, I am willing to listen and give consideration to their requests and we do often re-negotiate rules as they get older and want more freedom or responsibility. But I refuse to listen if they shout or demand.