so those saying this thread is nasty and bitchy.
It isn't an innocent little 'lady' being discussed here.
It is somebody who's entire career is based on good and bad publicity and publicly flaunting her tits, arse, pout, general pointlessness, endless marriages and her family life. It is somebody who went all out to complain publicly about a bad service, what did she expect? Them to bow to the greatness that is Katie Price? Or to defend themselves?
She put herself in the public eye, she flashes her tits and arse constantly - yet because she's a woman and we are women we are supposed to pat her on the back and say 'you are flying the flag for feminism' and 'we support you'?
Or, we can all have our opinions of her and share them when there is cause to (as there is in this instance). Love her or hate her, she isn't to be protected from comments.
It's not as though this thread was started just for the sake of it, she commented in a public newspaper and gobbed off - she opened herself up to criticism IMO.
There are plenty of 'celebs' that I can't bear, she tops the list because she is vile and I have yet to see/read/hear of any redeeming quality she possesses. Oh wait - she's a really canny business woman apparently 
it is rare I comment on such threads (read them of course) but gah this woman makes my skin crawl