I don't want the fucking receipt in the fucking bag.

[HaveYourselfAMardyLittleXmas]

I want it in my purse. Otherwise I'll lose the fucker.

And yes, young lady in Debenhams, I will make a song and dance about fishing it out.

Thank you nice lady in Marks who gave me the choice.

Fucking shopping.

[rage]

Blu - i've worked in several chains and never heard it.

It's not true.
it might be true for one chain whose training manual you saw, but not for all by any means!

"I was in M&S last week asking them to remove the security tag from an item I had bought the day before and despite having lost the receipt which had been in the bag it was fine."

now that you shouldn't do.
You cannot prove you've bought it - any retail member of staff could be disciplined for taking security tags from an item that couldn't be proved to have been sold - that's a classic thief's trick

or you get people just randomly making up stuff.

a woman came in yesterday saying she wanted this book for her dad, but if it was the wrong one, could she have a refudn.
I told her that no, I don't do refunds, but she could exchange it.

she's just sent her mum in today to tell me that I'd told the daughter that I could refund the duplicate book.

er, no, I can't - I never have. my policy is always to exchange, because I can't afford to refund people who have changed their minds or bought the wrong thing.

I would go out of business very very very quickly if I did.

I don't even have to exchange in law, but only do so for good will.

Oh yes Nickel, our policy is the same and we always explain it clearly if someone asks. Yet they always come back the next day and say "But I spoke to someone yesterday and they said I could have a refund!"

The most annoying case of someone making something up was when they came in, bought a phone and then put their old phone in to trade. I said "If you want to trade that phone in against the new one, you'll get more for it. I can cancel the transaction now, but if you leave the store with it, then we can only exchange."

So, of course, they said no, left, and then kicked off about the fact the cash price was lower than the exchange that I'd mentioned - and they were given both prices in the first place

I think the height of rudeness is customers speaking on their mobiles whilst being served at the till.

I see this so often in my local M&S at lunchtime.

It shows a complete disregard for the person working at the till and makes me really cross.

Jude, you might see it that way but very often till assistants talk to each other when they are serving.
Also, when my phone rings and I pick up while standing in a queue I have to finish the call even when my turn comes.

I've been guilty of it myself this morning.
My mum rang, and I had to answer it because she only rings once a week and never rings back if I don't answer.
I only answered it and left her hanging while I served the customer, but I did apologise profusely for doing so (to the customer, not my mum)

the thing that gets my goat is when assistants seem not to realise you're there and carry on.
Okay, if you have to finish what you're saying, then do so, but turn to me first, and say, "i'm sorry, I'll be with you in a second, I just have to give instructions/explain this/finish this with my colleague"

Being on your mobile phone while paying is incredibly rude. If you can't finish the call or tell the person on the phone to wait, then move to one side and let the people behind you through while you finish.

I really don't care if customers are on the phone. It seems a pet hate of most retail staff but I don't care. As long as you can hear me when I ask a question that's fine.

"Jude, you might see it that way but very often till assistants talk to each other when they are serving."

Two wrongs don't make a right.

It used to drive me nuts when I worked in a photography store, especially if people were coming in to get rolls of film developed. Obviously you need to ask them questions, and the amount of them who'd act like I was the rude one for daring to interrupt their phone call.

dh had people swearing at him yesteday over parsnips.

he doesnt even work on grocery!

I would like:
The change handed to me, coins first, then note.
Then receipt (as I put it in my purse).
The clothes folded properly and placed in the bag; not screwed up and shoved in.
The sales assistant to speak to me rather than their mates.

And very well done to the assistants in Oasis in my local Debenhams today. Couldn't have been more pleasant and helpful. Excellent service.

I say this as a shop worker:

If you don't want your receipt in your bag, fish it out your fucking self and put it in your purse, your fucking self.

We don't have time to cater to the whim of every individual cuntstomer.

@Snot you, is it MardyBra?!

Of course it's me Baubles. I bet lots of Mners would like to witness a Mardy v Cunting shop transaction stand off.

I am calmer today. I have been wrapping presents whilst watching "it's a wonderful life" with DD. Am quite amused by the level of vitriol my rant-ette has stirred up. Like Grimma said way up thread, I was taking it out on MN rather than stropping my way round town.

I still don't want it in the bag though.

Bah, I would just get you in a headlock and ruffle your hair until you ceased being a whiney barstard

And then I would put your receipt in your bag.

nicklebaby| it was in a documentary about the retail business, too. A Mary portas programme or a fly on the wall documentary about shops.

Also, R my M&S experience: i know it is a classic thief trick, but it was a result of their mistake. I was buying a wooly hat at the grocery till, as I walked out there was a bleeping, I stopped, looked round, and no one took any notice, so I thought 'can't be me'. Got home, tag was still on the hat and because in my rush I had allowed them to put the receipt in the bag which was full of snacks and lunch stuff, the bag and receipt had gone AWOL.

I went back prepared to invite them to look at my debit card transactions in my online bank account etc. I was polite and friendly and they took the tag off. It was their mistake, I wish I had stopped to ask for the receipt to put in my purse, and as it was, it cost me another £2 on the meter, and a bit late to work.

I like my receipt in those little holders that posh shops give them in (like Chanel)

Randall, I did exactly the same when I was working in retail and customers shoved the money down on the counter. The best bit was that they couldn't legitimately complain, cos I was all ready with my wide-eyed 'oh, but that's how I thought you preferred to make the transaction, I was just following your lead.' Small victories.

Suddenly feeling very co-ordinated as I can manage to slip change into purse then tuck notes (and receipt if present) into the proper spot. Though I don't really care where the receipt goes, prefer bag if pressed.

However, do not get my started about the insane waste of paper and purse space that is every coffee shop and sandwich chain's insistence in forcing a bloody receipt into my hand. It's a coffee. It's got your sodding logo on it if I have a problem. This may be my foreignness showing, but I really don't get it and you always see the receipts littered around the kiosk/outside the shop (prob cos there's no bag to put them in).

That said, I'm charming about it. My problem, not theirs.

Grumpy much?

Blimey I feel so sorry for anyone who works as a sales assistant in a shop at this time of year, especially, you can't do anything right it seems.

I used to have casual jobs in bars and also in clothes shops- my personal pet hate was people who just threw the cash/card vaguely in your direction. I used to find it so rude!
As for the receipt in the bag or in my purse I'm really not bothered. So long as there is a smile and politeness I really don't mind.

Ha ha this thread is amusing- it truly does reflect a 'first world problem'

OP you sound utterly charmless!

Amandine . Did you read the bit about me being ok in RL and venting on MN because i hate Christmas shopping?

I fished one receipt out of one bag and I am the customer from hell.

HaveYourselfAMardyLittleXmas I'm with you. Especially m&S who I'm sure want you to loose the gift receipt

Thought about you a lot yesterday mardy everyone put my receipt in my bags. That's the way I like it, but you kept creeping into my head.
Oh, and I was out of my way nice to shop staff yesterday!