I have twins and I am unable to bring my shopping and my babies up the stairs hence the reason for online shopping!!
The delivery driver, told me he was only going to bring up half my shopping because there wasn?t a lift available in the block of flats where I live and he doesn?t have to bring it up, apparently he told me this last time. I then asked where he was going to put it and he said he was leaving it on the first floor, to which I said every other driver from (supermarkets) have all bought my shopping up with no complaints.
I said I was going to call the customer help line because this was unacceptable, and asked him where he was going to leave the shopping to which he replied I?ll leave it in the van. When I spoke to customer service they put me on hold and rang the store. In that time he bought up the rest of my shopping. Not sure what promoted him to do so.
The man from customer service came back on the phone; he had spoken to the store and said in the terms and conditions, ?Blah blah blah' And said it was up to me to discuss future delivery options. I was crying down the phone as I was so upset at such a confrontation so early on in the morning whilst both my babies were crying and my husband was not at home. Not once did the customer service rep show any empathy towards me.
Looked on the company website and I cant find anything about using a lift.
Arggggghhhhhhhh - over it