to expect my delivery to be bought up two flights of stairs

[amz1]

I have twins and I am unable to bring my shopping and my babies up the stairs hence the reason for online shopping!!

The delivery driver, told me he was only going to bring up half my shopping because there wasn?t a lift available in the block of flats where I live and he doesn?t have to bring it up, apparently he told me this last time. I then asked where he was going to put it and he said he was leaving it on the first floor, to which I said every other driver from (supermarkets) have all bought my shopping up with no complaints.

I said I was going to call the customer help line because this was unacceptable, and asked him where he was going to leave the shopping to which he replied I?ll leave it in the van. When I spoke to customer service they put me on hold and rang the store. In that time he bought up the rest of my shopping. Not sure what promoted him to do so.

The man from customer service came back on the phone; he had spoken to the store and said in the terms and conditions, ?Blah blah blah' And said it was up to me to discuss future delivery options. I was crying down the phone as I was so upset at such a confrontation so early on in the morning whilst both my babies were crying and my husband was not at home. Not once did the customer service rep show any empathy towards me.

Looked on the company website and I cant find anything about using a lift.

Arggggghhhhhhhh - over it

I agree with both sides, driver should have just brought it up and OP needs to cop her self on a bit.

I'm more than shocked that the op had the same driver. Never had the same driver come back.
Only store that won't come up the stairs here is Sainsburys. Tesco driver suggested last year that it might be a problem in future because they were changing stores, and I could contact them for clarification. Did, and was eventually replied that tesco deliver to the property. The trolleys that they use have wheels that climb stairs, they hold a certain weight and if I have a very large shop, the driver might ask me to assist as they would need to make more than one journey.

If he has a bad back on that day he should phone in sick.

He still has to carry the shopping which will put strain on his back

I heard from one of my regular delivery drivers that they have 4 minutes to do a drop - if they go over their schedule they get a bollocking and overtime is not paid.

I go and help the drivers to unload/carry my shopping so they don't get behind schedule, if I can't for some reason then I give them a tip. Maybe if OP offered a tip she'd have more success than by crying down the phone at Customer Services (who don't really care anyway).

Yanbu. And everything made me cry when dd was a baby, let alone twins. Can you write big strippy complaint letter then change delivery service to company that does to door? X

Ach, think of it as a trial.

Triumph through adversity.

What doesn't kill you can only make you stronger.

Etc etc

I think the OP would have told us if there were any safety issues.

And I have had this myself several times. No, can't deliver to your door for safety reasons. There were none.

Including this morning with delivering a very heavy item to the pavement which is not actually on my property! He got given what for by his company I'm glad to say and in the end lifted it up one step to my front step and then over another step into my house.

If you can afford Ocado, please give them a go. They will insist on delivering to your door and will even help you unpack.

YANBU to be upset - you thought you'd paid for this service.

And, people she is paying for a service. Making out that she's lazy is rather like me having a rant at you all for using the internet to type your messages instead of sharpening a quill pen, cutting up some cow hide, and doing it all the old-fashioned way.

I feel for you getting so upset, its the kind of thing which would catch me at the endof my tether too.
Have a hug/tea/no admonishing from me. Hope you have a better shopping experience next time, :)

I would have cried too, I think.

Also, imagine if the OP had a convenience store right at the door of her block of flats, and posted about leaving her twin babies in cots/playpen while she nipped down to do her shopping...not sure everyone would be so gung-ho about "oh, they'll be OK" then.

McHappyPants2012

"I don't get MN a lot of the time here with a mum to be post about being nervous about partners going back to work or a single mum struggling 9/10 posters will say have a home delivery.

What is the point of home delivery if they don't deliver to your home."

Agree with every word. There are some utterly shitty attitudes on this thread towards a mother of twins who is struggling.

I don't think YABU, life with twins must be hardcore. If you can't find a SM that will reliably bring the shop up, put the twins in cot or somewhere safe and go and get it, less stressful!!

"" somedayma

wow. YABU princess. you have functioning legs. use them."

Grow some empathy. Princess.

Invest in a playpen, job sorted

You need to do Ocado, dahling... Seriously much better best before dates, hardly any substitutes, the drivers do not smell. And they are always delightful and always carry everything to your kitchen.

Op says all other supermarkets have delivered, therefore have successfully survived the mantraps and crocodiles. Why the hell should her shopping be dumped in a communal hall?

I bet the people being nasty to the OP have never had twins.

OP I hope your day improved.

I haven't but remember this feeling with one baby. But some people are so far up their own arses trying to be ... What? Hard? No nonsense? Oh so cool? that they lose basic decency and any shred of empathy.

infinity, I may love you a little bit.

I have a 15 month old and am 22 weeks pregnant. I cry sometimes when I have to walk to the kitchen and open the fridge. Just through tiredness and the slightest trivial thing can feel like a huge issue. I hope you have a better day tomorrow x

To be fair though, the high price you pay for a delivery should be reflected in the service you expect to receive. Imo the service you are recieving isn't worth £5-6
I would either get a playpen or use a different company.
I use Tesco, they are lovely-most of the drivers even bring my shopping into the kitchen but there has been the odd one that rushes me along !

Wow - I'm glad I did not ask for sympathy today, the response from many here is awful.

YA Definitely NBU - OK, so maybe you did not read the small print, but only self-righteous know-it-alls will point that out. I do not have twins, but I can only imagine how much work it might be. But I do know what it is like to be caught on a bad day - sometimes the smallest thing overwhelms you, when on a normal day you could shake it off with no consequence.

Hopefully the rest of your day has been much better! Hand the twins to dh and have a nice cup of tea.

What if something happened to one of her twins whilst she was two floors downstairs getting her shopping - the op would have everyone saying she is irresponsible for leaving them.

How old are twins?