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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

to expect my delivery to be bought up two flights of stairs

129 replies

amz1 · 27/09/2012 15:41

I have twins and I am unable to bring my shopping and my babies up the stairs hence the reason for online shopping!!

The delivery driver, told me he was only going to bring up half my shopping because there wasn?t a lift available in the block of flats where I live and he doesn?t have to bring it up, apparently he told me this last time. I then asked where he was going to put it and he said he was leaving it on the first floor, to which I said every other driver from (supermarkets) have all bought my shopping up with no complaints.

I said I was going to call the customer help line because this was unacceptable, and asked him where he was going to leave the shopping to which he replied I?ll leave it in the van. When I spoke to customer service they put me on hold and rang the store. In that time he bought up the rest of my shopping. Not sure what promoted him to do so.

The man from customer service came back on the phone; he had spoken to the store and said in the terms and conditions, ?Blah blah blah' And said it was up to me to discuss future delivery options. I was crying down the phone as I was so upset at such a confrontation so early on in the morning whilst both my babies were crying and my husband was not at home. Not once did the customer service rep show any empathy towards me.

Looked on the company website and I cant find anything about using a lift.

Arggggghhhhhhhh - over it

OP posts:
TidyGOLDDancer · 27/09/2012 19:01

I guess neither the OP or the driver were in the wrong.

The OP is NBU to request her shopping be brought to her door, but the driver is NBU by refusing it if it's in the T&Cs.

I do sympathise with your position OP, and I wouldn't judge you for getting a bit upset about it.

Do you have a playpen for your babies? It would be simple to pop them in there for a few minutes if you have this situation again.

FionaOJ · 27/09/2012 19:19

I sympathise OP, sometimes it's the silliest problems that get to you when your sleep deprived!

You just got unlucky with an unsympathetic driver.

I've been in your situation when two big strapping men delivered a fridge freezer and washing machine.. to the pavement outside my house, then left. Luckily neighbours saw and came to my rescue!

BrianButterfield · 27/09/2012 19:40

None of the playpen people have answered my question about the shop at the door of the building. Same distance, same time taken, would it be OK for OP to leave her babies in a playpen to nip down then? Because if someone posted they'd done that they'd get pulled to shreds.

MrSunshine · 27/09/2012 19:56

Unless the shop is inside the same building, its not actually the same thing. But I'd do that too, so...meh.
You do what you need to.

GoldShip · 27/09/2012 19:58

Brian - how is that the same? You're still in the same building as them leaving them in a play pen. You can see who is going up and down the stairs to your level.

If we were going to compare it, it's like you being downstairs and your children up. In a large house.

BrianButterfield · 27/09/2012 20:01

No, it's not the same. The block of flats is not your house. You're leaving your children unattended in your flat for an extended period of time (a family load of shopping would be a few trips up and down stairs). You can't see who else is coming down the stairs from above, or who is on your landing.

MrSunshine · 27/09/2012 20:04

So what if you can't? Who do you think is hiding in your stairwell just waiting for you to pop out into the stairwell for a minute...the childcatcher? and once the childcatcher has stolen the abandoned children, presumably they will jump out of the second floor window with them, since they can't get past you on the stairs.....

Hmm
theidsalright · 27/09/2012 20:08

YANBU and I can't believe the shit people are giving you here!

I also live up two flights of stairs-in the area and city I live in, thousands of people live in historical buildings with stairs.

I have a new(ish) baby. Tesco deliver my shopping up said stairs and onto my kitchen table (I opt for bagless of course :))every week. I don't even tip the driver Shock. The delivery charge is for them to deliver to your kitchen, isn't it? The drivers are almost always lovely, I help unload the crates and they admire the baby/talk to DS.

I once used Sainsbury's. The man delivered to the door only so they lost my custom! Vote with your money. Of course you shouldn't have to do the shopping/carry it up the stairs with the twins.

Again, YAdefNBU!

gordyslovesheep · 27/09/2012 20:11

so close the flat door - blimey I do think people get way too stressy about daft things

up and down the stairs a few times isn;t child abandonment

but really, as suggested, the OP should just book it for a time another adult (or an adult) is there

theidsalright · 27/09/2012 20:11

ps if my shopping is even 10 mins late I phone and get the delivery charge reimbursed, successfully, every time, so I am Shock that they pulled those T&C's on you!

NutellaNutter · 27/09/2012 20:12

This reply has been deleted

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gordyslovesheep · 27/09/2012 20:14

nice and insulting and sweary there - not at all nasty or bitchy - well done :)

ShellyBoobs · 27/09/2012 20:15

This reply has been deleted

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arthurfowlersallotment · 27/09/2012 20:20

Cut the OP some slack you horrible lot.

My Ocado delivery is brought up three flights and into my kitchen without any quibbles. I do love Ocado..

theidsalright · 27/09/2012 20:23

oh, and the crying, I would have done that too.
YA(still)NBU

DrinkFeckArseGirls · 27/09/2012 20:24

Sane here.the drivers from Ocado always want to bring my shopping up the stirs and into the kitchen. So OP, YANBU.

GoldShip · 27/09/2012 20:27

Want to know what Nutella and Shelly said..

KirstyJC · 27/09/2012 20:31

I have only ever used Sainsbury's and Waitrose delivery (no Ocado here sadly). I always ask them to put them in the kitchen - even though our front door opens onto the road and I am more than capable of doing it myself. I thought that was the whole point - if I wanted to lug bags around I would go myself!?

None of the drivers have ever been bothered in the slightest - several even ask where I want it when I open the front door. I completely assumed they would deliver it to where you want!

YANBU OP - They should deliver to your front door at the very least. Maybe try Sainsbury's or Waitrose next time? Smile

InfinityWelcomesCarefulDrivers · 27/09/2012 20:33

Me too! Someone tell me what was said!

GoldShip · 27/09/2012 20:35

Probably something about me (or others) being unsympathetic twats...

InfinityWelcomesCarefulDrivers · 27/09/2012 20:36

But I said that too! I must just be more eloquent

lydiamama · 27/09/2012 20:41

I understand your distress, because my little one used to cry like I was leaving her for good whenever I had to go to the car to get the shopping or to put the rubbish bin out. It was very distressful for her, and for me to listen her crying. I never understood why? If I was missing just for a few minutes, less than five, yeah? But I did it, I explain to her that I was just outside the door, by the driveway everytime. I confess I failed to put the bin out sometimes, just not to go through it, but eventually she stopped crying so, and understood I am not far away, and she is on her own for a very little while. I think you have to teach your little ones this.
I do not know about the delivery rules to be hones, but know that some flats do not have parking by the main door, or is single yellow line, so it makes it difficult for the driver to park and take your shopping upstairs.

DameEnidsOrange · 27/09/2012 20:45

SammyTheSwedishSquirrel Thu 27-Sep-12 16:26:44

Twins, no twins, husband, no husband, all irrelevant really. If I paid someone to deliver something to my home I'd expect it to be brought to my front door, not left out in no mans land.

^ This ^^

fluffymummy108 · 27/09/2012 21:42

Hmm I feel for OP! All new mums need a bit of support sometimes, some people on here are Harsh! Especially the ones who say she (new mum of twins) should woman up and do the hard labour, when in the next breath they are worrying that the person getting paid to deliver by the customer and to the customer may have a slightly dodgy back! Get a different Job Jobsworth!!I would never leave two babies unattended in a block of flats with the door open! Plus I think a mother of new twins may have her own back problems.

lurkerspeaks · 27/09/2012 21:53

YANBU.

It never crossed my mind that supermarket delivery drivers wouldn't deliver to a flat.

The whole reason I get delivery is to get the heavy stuff into my flat... if any of them refuse (and I flirt between Sainsbury's and Waitrose) I will just stop using them.

We don't have ocado here - they were great!