To ask you to tell me your ridiculous supermarket home delivery substitutions?

[midori1999]

Maybe it serves me right for using Asda...

My grocery shopping came this morning and after a disaster with substitutions last time I checked the list thoroughly this time. (this is only the second time I've ordered from them).

I asked for a Medium sliced white loaf and I got a thick sliced wholemeal loaf. I had to keep it really as I had virtually no bread left.

Then when the driver had gone I realised that the 'dr. Oetker regal ice' (as written on the list) that was the substitution for 'asda ready to roll white icing' was in fact chocolate flavoured/coloured icing.

Fair enough, Asda refunded me right away and have said that they will speak to the person responsible in order to try and improve the service, but surely anyone with a tiny bit of sense would realise these two substitutions are nothing like the product ordered?!

A friend has now told me she got sent size 2 nappies instead of the size 4 she'd ordered.

Has anyone else had anything even more ridiculous?

Ordered chestnut mushrooms, given two tins of chestnuts.

Made more amusing by the delivery being to a campsite.

I actually was a picker for a few months in when I was studying!! I can confirm that the substitutions (in asda at least) are the fail of the picker as the picking machine dont give you options for subs. The policy is supposed to be - same item similar prices brand- if none available then same product higher priced brand - if none available similar item same / similar brand - then similar item higher price brand, and only if nothing else is available a lower priced brand.

I used to laugh at some ore orders we got though - I once had an order for 14 tins of spam, a bottle of cola and a packet of mixed herbs...

I ordered a pregnancy test once and Tesco in their wisdom sent me a packet of three condoms. Shutting the door after the horse has bolted I think.........

And on the last two visits there have been no substitutions available for white potatoes

I order snacks and things we need for our nursery using Asda. Once, a packet of nappies were replaced with puppy training pads.

Imagine the ensuing AIBU thread. 'AIBU about nursery teacher sending DS(3) home wearing a puppy training pad?'

No weird substitutions - yet!

But did have 62 muller light yogurts delivered once. My mistake. Husband though we were on some sort of strange diet!

I do online orders regularly and have used all different shops - no odd subs yet!

We did get 36 leeks once when I had asked for six - we didn't get charged at all as they had put on the bill they didn't have any at all!

DH is a sod when it comes to accepting the delivery, he always just accepts everything, even the pampers which are no good on our baby, and weight watchers yoghurts instead of the lovely lemon activia ones!

My substitutions are usually good but I got hotdog rolls instead of burger buns a couple of weeks ago. You try putting burgers into hotdog buns and see how well it works!

I ordered toothpaste and got toothbrushes.

That was Sainsburys.

i once ordered a baby white cotton cellular blanket and asda subbed it with a brown fleece couch throw.

Once my whole entire asda order didn't come due to bad weather (about 3 years ago now), they called and said it would be delivered the following day. I called a few hours after it was due and they told me it had been cancelled and the money would be refunded into my account within the next week. I went mad at them as I had no money left because I had spent it all on shopping. Because my order had been cancelled she couldn't bring it back up on the system and made up a shop for (as my family was at that time) 3 children and one very pregnant lady. They sent about and extra £150 worth of stuff and she literally guessed what it was I needed I think I got something from every section in the supermarket actually (including wine and a 4 pack of beers and tampons and cat food, although I didn't have a cat). I got my refund the following week and they forgot to charge me for what they sent as well and meantime they sent a £20 voucher for my inconvenience. Score for me.

I once ordered 2 tuna steaks from Sainsburys - was delivered 4kg of salmon steaks!!!!

when I called to complain, they credited the amount, but refused to have the fish back, and I only have one of those tiny above fridge freezers so had to each them fast, Salmon for breakfast lunch and dinner for a week...

Aussie curl definition sent in place of the Aussie straightening serum I'd ordered

Is all this because the 'shoppers' are foreign and don't completely understand what the customers have ordered? After all, a roll of paper is a roll of paper (toilet rolls or kitchen rolls).

Minimum wage job and all that?

Just because someone's on a minimum wage job doesn't mean they should be shit at it.

I'm on a poor wage and I'm ace :o

Yes, but you obviously understand Englishj.

I'm sure if someone works at asda they understand English.

Christ another thing to blame on immigrants then....

frequently get dodgy substitutions...tesco & asda the worst offenders!

requested large cheese and tomato pizza- got weightwatchers miniscule one
48 frozen meat samosas instead of 2 packets of frozen chicken breasts {hmm}

I have my first ever delivery coming on Saturday so excited to see what we get. This had made me giggle so much I have tears. Thanks everyone.

Asda are the best at substitutions, I got sent wellwoman 50+ vitamin tablets instead of wellman (no one will notice I bet the picker thought), I was once sent a duvet cover for a fitted sheet and hideously I was sent BLUE NUN instead of Sauvignon Blanc. I was like an indigant Lady Violet on the steps "do I look like the kind of person...who drinks..Blue Nun..". [la di da emoticom]

I find Asda stick to brands, so if I order country life unsalted butter I'll get country life salted instead, same with bread - Hovis seeded/white. To me it seems common sense that I want unsalted butter and seedy bread regardless of brand.

Some of these are really making me chuckle!
i have to admit I have never shopped online because I am scared of things like this happening! as I like to see and choose my food accordingly, fruit and veg mainly.
Could someone tell me how it works then - if you get a substitution for something (no matter how random) do you still have to pay for it?!

Yeah you have to pay for it but if it's cheaper you pay the cheaper price, if it's more expensive then you pay the price of the original item you wanted.

Works out well sometimes

Lol at the Blue Nun

I didn't think I was laid back but honestly, herring substituted for salmon or, um, herbs for herbs aren't stupid, are they? Given you can refuse the substitution (or you can here), those seem sensible to me - much better than getting all the ingredients for a meal except the protein.

A pal of mine ordered three books of 1st class stamps and got three BOXES of 1st class stamps - 300 in all.

Actually brilliant :)