"When I phoned the NCT again, they told me "we are only allowed to support breast feeding".
What were you hoping for? Did you want someone to listen to you? Did you want advice about how to wind down breastfeeding? Or how to begin to give formula while continuing to breastfeed? They should have offered help with all those things. It's lamentable that they didn't.
"I needed an expert to tell me I hadn't failed and the alternative was acceptable."
Did you want your decision to stop breastfeeding validated? Did you want someone to tell you that it was better for you not to breastfeed? It's very difficult for any health professional to tell you this - only you can know what is best for you and your baby.
I hope you don't mind me asking, but I'm interested in the issue of your son's palate and the physical difficulties you experienced breastfeeding. From what you've said, your son was thriving and putting on weight? The problem was the mastitis? Or something else? I'm not an expert but I've never heard of a wide and shallow palate causing difficulties with feeding. Maybe one of the lactation consultants on the thread could set me straight. I've always heard that a wide and shallow palate is often the result of prolonged breastfeeding, and that a high and narrow palate can cause many difficulties with feeding.
In any case, it sounded to me that what happened to you was despite all your efforts, you never accessed really good help, which actually probably should have come from a lactation consultant.
And that's the lesson I take from your story - that women who are saying that breastfeeding is crap and painful should be listened to PROPERLY and that if they continue to have problems, should be referred to a TRUE specialist (ie a lactation consultant) if mw/hv/bf counsellors can't help. Obviously this would only be in the case of someone who had expressed a wish to continue breastfeeding.
I don't take from it what you have - that breastfeeding doesn't really matter and that if women are having a really crap time of it we should just tell them this, and encourage them to use formula instead. But that's because breastfeeding really did matter to me and I would have been very sad if I couldn't have breastfed my babies. Other people telling me that it makes no difference wouldn't have helped.
Just to add in something from my own story, you saying bf isn't important - I have an autistic child who I breastfed for nearly 3 years. I feel HUGELY grateful for that time of intense closeness, which was fostered by the prolonged breastfeeding. Given the challenges he is facing, and that I'm facing in parenting him, I'm so glad that he's had that start in life. Breastfeeding DID make a difference to us. It really did. I wouldn't EVER tell someone that breastfeeding doesn't matter. That is for them to decide. That is not for health professionals to say or to hint at.