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AIBU?

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To be extraordinarily angry with John Lewis

51 replies

GeraldineAubergine · 01/06/2012 17:25

Waited in 2-9 for washer (not had one for three weeks) yesterday. It didn't turn up. Delivery rearranged for 2-9 today, so I decided to ring at 5 just to check, washer still in depot. I have taken 2 afternoons off to wait in, and so need to make hours up. They said they will courier it to me before 9 tonight, I don't believe them now. Would aibu to call them again and confirm they organised courier?

OP posts:
ThatVikRinA22 · 01/06/2012 22:34

i remember a consumer programme on the beeb a few years back in which John Lewis was praised to the high heavens for their customer service.

it seems they didnt want to hang to their prized reputation.

shame.

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