To think that TESCO are the biggest bunch of WANKERS ever (apart from the Tories of course))

[AbsolutelyDisgusted]

I was accused of trying to leave a Tesco store without paying back in November due to there being a technical problem with their self service checkout system. V. v embarassing and infuriating. I was treated like complete scum.

Next day, I called the store, spoke to the Duty Manager and he said he would look into it and come back to me asap. He did'nt. I complain again at the Customer Services counter 2 weeks later (I am in there most days). The assistant is horrified that no one had contacted me. Another 2 weeks later or thereabouts, I go back to the Customer Services counter. Lo and behold, they have no record of my complaint. No knowledge whatsoever, I am told to telephone the national Customer Services number. I do this and they ask me to put my complaint in writing by email which I do. We get to February and they reply by email saying they are waiting for the manager from the store to investigate it but will come back to by the end of the week. March, I email again, no reply and now last week, no reply again.

I would drop it but I get an irrational surge of fury every time I go in there (almost next to the DCs school so very inconvenient NOT to go there and they would'nt give a shit anyway) that they think they can take my money and treat me like shit without so much of an apology for their embarrasing and distressing mistake. AIBU?

Oh dear, I almost feel sorry for Tesco's - what a thread.

However, I had a run-in at Tesco myself today. They appeared to be getting rid of YET MORE of their staffed checkouts. Saw two managers (regional and local I think) talking together and asked re the disappearing staffed checkouts and said how I think the unstaffed ones are rubbish.

I was told the disappearance of the staffed checkouts was temporary, and (flannel, flannel) that people LIKE the unmanned checkouts; eighty per cent of customers use them, I was told. Should have pointed out that you are practically FORCED to use them after 5.30 pm because the staffed checkouts then, except for one, are shut down. But I DID say that making customers pay their money over to machines rather than people, was putting people out of work; it is disgusting.

Mr Senior manager said Tesco wasn't putting people out of work; they were taking on a further 20,000 staff or something. I said, are you talking about the poor sods taken on as 'interns' and working for nothing? Was told it's not like that; 80 per cent of people working for their unemployment benefit at Tesco DO get given a job.

SO ANNOYING when you are very very cross and you realise afterwards you forgot to say something important...

I should have said, if this is so, - who pays the unemployment benefit of the unpaid interns while they're working for Tesco? Taxpayers - or Tesco? And, if it's true that eighty per cent of them get offered a job - how long is it before that happens?

At a pinch I could see that it could be sort-of OK if they were expected to work unpaid for a month, max., to see how they do.

But any more - and I BET it is, - and, Tesco, you're 'aving a larf.

You see my other issue with supermarketsare these bloody loyalty award schemes

• you give them your details and for pennies they get an accurate picture of your spending habits. If you aren't careful they can then bombard you with advertising you don't want.
• why do you need points to get things cheaper? Surely if other companies can provide the same service at a lower cost, then the upshot of it all is that unless you subscribe to the point scheme you are being royally ripped off?

This gripe is not just limited to Tescos ....

I like tesco ( although agree op has had crap service).

My local one is very good, nice staff - I've never had any problems.

Plus I love clubcard deals, you don't get this anywhere else.

yes I love the clubcard deals as well. we used ours for taking our family (6 adults 2 children) to Crealy Adventure Park, so we only had to pay for fuel to get there, so that was a nice and cheap day out for all of us.

YANBU to think its possibly the worst retailer in the history of retailers.

YABU to continue to patronise them. Stand up for yourself and give your money to a company that works harder for it.

GeekCool, if you were indentured labour working-for-dole (which works out at a couple of quid an hour and is indeed paid by the taxpayer, not Tesco), how much would you do to enhance Tesco's business?

Some workfarers may choose to be nice to customers regardless. Others won't.

Indeed, a rapidly churning workforce won't know enough about the store to be helpful even if it wants to.

I've complained to then via email this week and told them our long customer/retailer relationship is drawing to a close. But it's very hard to break a habit. They know this and that's why they are going to ignore me (apparently someone will be contacting me in a few days, yeah right, heard that before), they know I'll be back! Grrrr!

baby: When I was last in Tesco, I saw some woman fall over. Staff had clearly moved a display fairly recently but there were some huge metal beams sticking out at ankle level which tripped her up (there were no signs). She got up and walked off looking fine (but embarrassed) and then a few minutes later I went back and she was sitting on the floor in the same spot. Don't know if she fell over again or saw the opportunity for some compensation and went back. Still, it took ages for anyone to get to her, and it was about 10 minutes before we saw them do anything about the metal beams.

So Tesco have got nice customers too then
Someone should have told her that there are cameras everywhere. The people watching the security screen may have seen her fall, get up, go back, sit down. They would have looked at images at some point.
The metal things shouldn't have been there, she fell and should have complained but she is as bad as them in this situation!

YABU OP.

The staff would have apologised to you when they realised you hadnt been shoplifting. What more do you want? Compensation? Your arse kissing for a while? Made to feel important?

The incident happened months ago and you have been shopping in there everyday since. It cant have been that bad can it. Get over yourself.

If we're in the business of generalising IME customers who think staff have been rude to them probably spoke to the staff member in a rude/entitled/condescending way in the first place.

Also, people who state "I am always polite but insistent and usual get what I want" are generally not polite, they are passive aggressive, sarcastic and/or a royal pita who thinks all people behind customer service desks are paid to kiss their arse and should be grateful for their minimum wage.

Or we could not generalise and accept that there are wankers and polite people in all walks of life, it's called human nature.

Some people are rude, some people think everyone should fall over themselves to grovel to them over every minor indiscretion. T'is life sadly.

Or we could not generalise and accept that there are wankers and polite people in all walks of life, it's called human nature.

Exactly, well said. Op yes you had rubbish customer service, it happens to us all unfortunately. But the people who seem to hate Tesco almost with a passion for being a business and having the gall to try and make money and at the same time seem to think ALL staff are rude and unhelpful etc annoy me a bit to. Im not a huge Tesco fan but even I can see that you cant condemn an entire Tesco workforce - who at the end of the day are just mainly ordinary people trying to make a living. Sometimes they will get it right, sometimes wrong. Ive never encountered bad customer service at Tesco luckily thats usually reserved for BT call centres

I was followed around a Tesco metro by a drunk waggling his pathetic dick at me. I alerted a member of staff who just looked at me with dead eyes and went back to his work.

I flung my basket at the cock wagger and walked out, never to return.

Their online service is shite also in my experience. All my delivery drivers were miserable and complained non stop.

The staff in my local Tesco are nice usualsuspect although I have had a similar issue - I asked for twin trolleys nearly four years ago now (I was pregnant with the twins then) and they STILL haven't got any! Not a massive thing, but it meant I couldn't do a big shop on my own as I couldn't put them anywhere, so would need OH to push the buggy.

I don't shop there but out local Tesco changed to a Metro and closed their upstairs. This meant they got rid of the toys, media and clothing sections. According to Tesco, this is because the customers requested it Funny how I've heard a number of people complaining about it but not a single person who is pleased...

After ordering a pool table on tesco direct on the phone not via the website to be sure of Christmas delivery and assured by the idiot on the phone I made the purchase after 2 days with neither a phone call or email telling me a delivery date or time I rang to find the order cancelled a month b4 Christmas not a phone call email nothing worst costumer service ever what a bunch of w***s

After ordering a pool table on tesco direct on the phone not via the website to be sure of Christmas delivery and assured by the idiot on the phone I made the purchase after 2 days with neither a phone call or email telling me a delivery date or time I rang to find the order cancelled a month b4 Christmas not a phone call email nothing worst costumer service ever what a bunch of w***s

Zombie thread

Zombie

So all tescos are awful, and wetherspoons because a few mums etters had bad experiences?
Plus all the staff are bad?
I have 3 by me and i've never had bad experiences in any.
The staff are all lovely too.
Yes people in retail do get used to rude customers but why should they expect it?
They don't expect abuse and threats though which is what myself and colleagues were subjected to!

This thread is 3.5y old

I see what you mean but I don't see why you still shop there.

Perhaps the surge of anger is partly you being angry with yourself for still giving them your money?

If you live somewhere where they are they only supermarket, you could be feeling trapped and bullied because you have nowhere else to go.

But if you do have alternatives (say Tesco is a just a bit more convenient or has a better selection) you could be having a surge of anger to give yourself the energy to change your habits. Anger can be useful as a way to make you see that you need change and it can also give you the energy to make those changes e.g. go a bit further to another shop, or try some new products at another shop compared to usual favourites.

So I would give yourself a break- keep up pressure re complaint but vote with your feet. Unprocessed, chronic recurring anger is very bad for your health. Only go back when you have an apology/they change/ they make amends. Even then, do so tentatively and with your guard up.

It's a three year old thread. Done and dusted.

OP, are you possibly a local Sainsbury employee?

The staff are rude and the stores are filthy
I think they have to be the worst food shop ever
Tesco are shit. Their customer service is non-existant
Hideous vile overpriced shop!

Wow!
None of that describes my experience at Tesco, I enjoy going there and the staff are always helpful and friendly.

(And I am not a Tesco employee)