To think that TESCO are the biggest bunch of WANKERS ever (apart from the Tories of course))

[AbsolutelyDisgusted]

I was accused of trying to leave a Tesco store without paying back in November due to there being a technical problem with their self service checkout system. V. v embarassing and infuriating. I was treated like complete scum.

Next day, I called the store, spoke to the Duty Manager and he said he would look into it and come back to me asap. He did'nt. I complain again at the Customer Services counter 2 weeks later (I am in there most days). The assistant is horrified that no one had contacted me. Another 2 weeks later or thereabouts, I go back to the Customer Services counter. Lo and behold, they have no record of my complaint. No knowledge whatsoever, I am told to telephone the national Customer Services number. I do this and they ask me to put my complaint in writing by email which I do. We get to February and they reply by email saying they are waiting for the manager from the store to investigate it but will come back to by the end of the week. March, I email again, no reply and now last week, no reply again.

I would drop it but I get an irrational surge of fury every time I go in there (almost next to the DCs school so very inconvenient NOT to go there and they would'nt give a shit anyway) that they think they can take my money and treat me like shit without so much of an apology for their embarrasing and distressing mistake. AIBU?

usual, you are really making me laugh with your defensiveness. If you want to think I'm a wanker and arrogant then I'm sure I can live with that

I find my local Wetherspoons is another place where you are virtually guaranteed rude, huffy service. Awful.

l just wish they'd stop putting 'New Scientist' in the 'men's interest' section.

Oh sorry ,I forgot only Waitrose shoppers were allowed on MN.

Why are you still shopping there?

I think they are shit.

I now shop at Aldi, Morrisons and wait rose (but only at the end of the day when everything is reduced)-

The customer service at waitrose is just top notch. Shame I can't afford to shop there all the time.

I love our local ASDA. The staff there are really friendly and helpful. Can't fault them, but that isn't the case with their online shopping which I will never use again after they failed to deliver my shopping.

Noone at Tesco has ever been rude to me.

I feel that there are people on here who are making really gross generalisations based upon one or two instances.

Tesco as an organisation are shite. I don't know many of their employees who have a good word to say about Tesco but then maybe my view is coloured a)by personal experience and B0 by that of my friend who was dragged through a disciplinary procedure because she dared to have time off for treatment for breast cancer.

Most Tesco employees are lovely people.

I also shop at Aldi and Morrisons.

I do miss the variety I could get at our big tesco though and occasionally pop in there to buy a few things - we can get the big boxes of nappies at Tesco (and they're also on offer all the time), and you can also get a much better range of fresh or living herbs. And I do like their reduced fruit and veg section, where you can get a £2 pack of cherry tomatoes for 10p for example.

Still, instead of going to Tesco once or twice a week and generally spending £100+ per week on food, we get all our food shopping done in Aldi now for about £40 per week. Then top up at Morrisons for the stuff you can't get in Aldi.

Realistically the customer service at Aldi is even worse than Tesco though, and I hate the rushed nature of the tills (even though I appreciate the value of it). I also bought a pack of tomato seeds to plant from Aldi, and the "Average 50 seeds" pack had 3 seeds in I didn't mind so much because I found it so funny (I'm easily amused I think).

When I was last in Tesco, I saw some woman fall over. Staff had clearly moved a display fairly recently but there were some huge metal beams sticking out at ankle level which tripped her up (there were no signs). She got up and walked off looking fine (but embarrassed) and then a few minutes later I went back and she was sitting on the floor in the same spot. Don't know if she fell over again or saw the opportunity for some compensation and went back Still, it took ages for anyone to get to her, and it was about 10 minutes before we saw them do anything about the metal beams.

"Noone at Tesco has ever been rude to me.

I feel that there are people on here who are making really gross generalisations based upon one or two instances."

Totally agree, and never ever had a problem with customer service

Don't put all the staff down - our local Tesco's is great.
In fact, the other day I was in there looking for cooking apples, and an shelf-stacker came along with a big load of fruit trays, and I eyed them up trying to see if he had any cooking apples. He noticed, and asked if I needed help. I said I was looking for cooking apples, and with no fuss at all, he went all the way to the back of the store to see if there were any more.
A lovely helpful chap.

I shop at Tesco and will continue to do so. The Tesco's Ive been into have been clean, friendly and Ive never had a problem.

And someone said Tesco was overpriced so they got to waitrose

yanbu.

I stopped shopping there 3 years ago. They used to store all the baby/toddler trollies out of sight so I had to trek across the car park and queue at customer services to get a double trolley . All with a baby and toddler in tow. That was fun.

I wrote to the store manager pointing out that the baby/toddler trollies should be stored in the car-park so parents could collect them easily but never received a reply.

um, just to clarify... the staff were always fine. I was just peed off with the crap customer service.

I stopped shopping at Tesco because in spite of our local one being a mahooosive store, they still can't keep their Baby aisle adequately stocked. Ditto online shopping - fecking useless. It became a false economy as I would then have to drive to Asda to buy basics like Pampers nappies. Never have this issue with Waitrose/Ocado and can usually get a free delivery slot.

I much prefer shopping in Sainsbury's to Tesco. I actually enjoy grocery shopping when I do it in Waitrose (usually just the odd thing because I'm poor).

The Tesco shops I go to tend to be in need of a refurb and always have lots of stuff piled up and in the way.

DH loves Tesco. He practically gives them his wages every month. I don't mind it, have never come across rude staff and am a fan of the Clubcard points.

Were they even employees? The whole fuss about Tesco and workfare is because a lot of Tesco "staff" are actually working-for-dole.

(Ie Tesco doesn't pay a penny for them, worker receives much less than minimum wage and no employment rights, and many JobCentres seem to have told workers it's mandatory to do this.)

I dont like their tactics for getting planning permission. I followed with interest their attempt to build another huge store in our town recently , they were defeated and will now deliberately leave a huge tract of land to rot .

As to those at the sharp end ie the staff in stores I cant say I have noticed they are any better or worse than other supermarkets - some nice some not

I was in our local tesco's last Sunday (Scotland, so open on Easter Sunday). Staff were moving a clothing display and hit an elderly woman with it - she was flat on the floor, and they walked away from her.

Customers went to help her, but no staff, not even when a tannoy call for a first aider went out. The staff only appeared when an ambulance turned up (called by a customer), and complained about the disruption!

One of the customers who assisted the woman was a member of staff from another store, and she was furious with the staff, and went to make a formal complaint once the woman was taken away to hospital.

I'm off to have a weekend in the Hilton in london on tesco clubcard, only 6 months coupons, can't be bad, had to buy food somewhere, so shan't see me knocking them. I go in, buy food and get out, don't go for a social experience!!

I hate Tesco as a company, however our local one, the staff are great, never had an issue with a refund or anything, no rudeness, completely helpful.

I spoke to customer services once in winter as ALL the lights in the car park were out and it was pitch black. It's not in the nicest of areas. The lady agreed, took my details and I got a call when they had fixed it LOL.

Were they even employees? The whole fuss about Tesco and workfare is because a lot of Tesco "staff" are actually working-for-dole.

So because of that they would automatically give bad customer service?